Frankly, this resort is not worth the money. The amenities are comparable to other, cheaper resorts. If you’re traveling in Kauai, spend your energy exploring the natural beauty of the island, and pursue material luxury elsewhere! The staff were delightful, they generally went above and beyond. Everything felt overpriced for what it was. I’d have been satisfied if the food or cocktails were good, but in general everything was comparable to other chain resorts (the cocktails by the pool), to bad (the food at Tidepools was oversalted). The exception to this rule is their bar: Stevenson’s Library. The food, drinks, and staff were all deserving of the 5-star label!

Very nice definitely would stay again

Construction with jack hammering at the pool slide all day, last second notice about the spa moving us into a room for the massage, the demolition project noise on the solar panels for the employee parking lot side plus our 10 min walk to our room was not in the brochure. Not what we planned for on our engagement trip.

This was amazing hotel. We loved everything about the hotel. Great for kids as well!

Lazy river pool is not a loop!

Absolutely beautiful property with spectacular views. Come prepared for lots of walking.

This property will always be our first choice to stay here in Kauai. It’s absolutely stunning and tranquil.

Our stay was fabulous. The grounds and pools are amazing. The staff are friendly and a pleasure to speak with. I look forward to our next visit.

The Grand Hyatt Kaua’i is one of my favorite places on earth. The hotel and hotel grounds are beautiful, the staff is wonderful, and the Poipu Beach location is spectacular.

We loved our stay at the Hyatt. It was a beautiful resort and the staff was so friendly and helpful. We can’t wait to return!

Beautiful property and great for kids. The only problem is the cost. They charge you for everything, and I mean everything. For a property of this caliber, I expect to have more included in the $65 daily resort fee. Also, the best restaurant for kids closes at 5:30 pm, so you have to watch the time.

This property is absolutely stunning. We loved our stay here and hope to come back one day. Nine days/Eight nights was not enough. We were sad to have to leave.

This property is gorgeous!!! The grounds are so pretty. We all had the best time! Rooms were great and the beds were very comfy. I’d say kids loved the pools and the slide was awesome, but truth is we all did. The sand pool was fun too! There’s something for everyone. No one wanted to leave, and we would love to go back! Great hotel.

Lovely property. The staff are excellent, helpful, accommodating. In room dining is very good (excellent for the majority of our meals). The views are stunning. The bathrooms are very nice - could probably use an update one day soon, but not bad. I would definitely come here again - this resort is tough to beat.

Our favorite place in the world, we visit here every other year.

Absolutely beautiful property. The landscaping is overwhelming and in excellent condition. The pools are perfect and enormous. The beach is pretty but not for swimming. The hotel location is pretty much ideal, right near the Mahaulepu heritage trail, Poipu beach and Koloa.

Safe doesn’t work Breakfast bad Dinner bad Food was not good at this resort. Very limited dining Tub shower looks aweful Sinks drains slow Screen slider and bathroom door close hard Magic show is costly for what it’s worth. States they will have concession offering popcorn and treats, wine, and that did not happen They did offer small glasses of water

Extremely beautiful properties. Excellent staff and service. Highly recommend.

Our family stayed at the Grand Hyatt in Poipu for half our vacation and the other half at the Sheraton in Coconut Beach. Overall we preferred the Sheraton. At the Sheraton we had bigger and newer rooms, with a much better ocean view, at half the price. Sure, the grounds at the Grand Hyatt are nicer, and there are more pools, a slide, and a "lazy river". But the place is just too big. It takes too long to get to your room, the pools, your car. Making it less relaxing and more of a planned chore. The Sheraton felt more "intimate" and relaxed. The ocean is way closer to the rooms, so you get the nice breezes and sound of the waves. They don't charge you for every little thing the Grand Hyatt does. The food was better. Lastly, there was a notable difference in the staff. Except the person who checked us in, almost every other staff member we ran into at the Grand Hyatt seemed unhappy to be working there. At the Sheraton, they all seemed to be working together like a family. Laughing and enjoying their job, which was confirmed by the multiple ones we asked. Our server, Kaisha, at The Crooked Surf was excellent.

Awesome place for family weekend, great pool and great staff. Highly recommend

Food was horrible and overpriced.

Very nice and friendly location

Nice resort but not updated especially for the price they charge.

Everything is a step above the rest. The SPA is super wonderful.

The staff at the Hyatt was amazing. Atela, one of the front desk staff members, was welcoming and knowledgeable about the property when i checked in with my wife. After mentioning that I was celebrating my honeymoon, Atela asked if I wanted to celebrate with some cider or some champagne without skipping a beat. It was a very thoughtful gesture not only from her but from the hotel. Ben (from Minneapolis, MN) was awesome too when we checked out. He was able to chat with my wife and I about life in Hawaii briefly before we left. Now that we got all the good stuff out of the way, the reason I didn't enjoy my stay and why I scored an overall 4 stars was because the shower in the bathroom had a mildew smell when we arrived. Needless to say, the housekeeping staff or the managers really need to fix this issue because I had read comments on this prior to booking but, I didn't expect that this would be an issue for my wife and I. I was wrong. The unpleasant smell lasted the entire trip. Hopefully, this comment helps others in evaluating their choices when visiting Kauai

Simply amazing.

Great place.

Clean and spacious. However, we had no TV for two days and did not get notified until I called twice. It was a bit disappointing as did not have entertainment when returned to room. We pay a resort fee daily and would appreciated some form of discount or waive for this inconvenience.

This is an amazing property (staff, location, amenities), but the food and beverage quality is sorely lacking. Overall: Every drink is at least $16. Mind you, this is a no-frills mixed drink marketed as a cocktail. I use the word "cocktail" here very loosely. I guess this is to be expected; you're on an island. Seaview Terrace: Food was served on plastic plates (unclear why; it's nowhere near the pool) and was served lukewarm. Ilima Terrace (breakfast buffet): $52 per person and everything's cold (you may start to see a pattern here). Weirdly, specialty coffees (like cappuccinos) are limited to 1 per person. Salmon Wellington was not. I guess the margin is made on the coffee? Stevenson's Library: No risk of cold food here ('cause sushi). Good quality, wholly uninspired presentation, but hey actual plates! Tidepools: Center cut steak, medium ($79 or thereabouts) served absolutely raw times two. Replated and reserved, no apologies, no comps. Also, expect to have shutters slammed shut and lights turned off during dinner if you take a late seating (8 PM in my case). I get it; you want to get home. Poolside (Hale Nalu): What you'd expect from poolside food, served in gray plastic buckets. I get the safety aspect here, but come on, a gray bucket is a gray bucket. Let me stress we enjoyed our stay. Do rent a car if you decide to visit Kauai (there's limited Ubers and Lyfts on the south shore), and eat off property if you can.

The resort is absolutely beautiful!! The flowers and plants are amazing. Great food and dining and a coffee place which was wonderful! We loved parrot time and all the activities that were available

We had a luxurious stay at The Hyatt. Right from check in to checkout, the staff were polite and helpful. So many beautiful locations within the property to just sit and admire our walk about. We didn’t use the spa or restaurants because we found great options outside for cheaper and wanted to support smaller businesses. But everything was grand for sure.

There were some areas that needed upgrading, such as the carpet in the room was pretty old, etc. Service staff were very good. Entertainment was good. It’s a big resort with lots of stairs which could prove difficult for people with mobility issues. Over all though we had a great time and it was lovely.