Clean, friendly, comfortable, good amenities

Check in was super fast and easy! Room was clean and great! Walking distance to many things!

We were there for a cheer competition and the pool was limited to 55 people. That's not even two teams when you count in families. Then the workers were rude to most parents there. The TV in the room didn't work well and we couldn't turn our heat up over 65.

Pool was "over capacity" got let in then someone pooped in the pool. Went to get dinner and take it back to the family. No takeout? Bed was uncomfortable and shampoo smelled like dead dog. Shower door wouldnt close. Elevators were slow and sketchy.

Well, we reviewed and looked at the Web and thought it would be awesome. We got there and it was filthy disgusting. There's tape all over the carpets/transitions, walls are terrifying, carpet, floors, and all surfaces were covered in dirt and liquids and other fun things. They had only one coffee stand with one employee. The building and parking garage are absolutely delapitating and should be torn down. If you stand on the perimeter of the property you can see where previous electrical fires were as they were never covered up, the roof is dented and there's holes everywhere and shingles and material hanging. No foliage. The gift shop was closed the entire weekend, there was never a single person in there just boxes of merchandise left all over the floor. The pool and jacuzzi is only open 8:00 a.m. to 8:00 p.m. which is absurd. Sheets and pillows had actual residue on them.

This hotel has gone from ok to absolutely terrible. Our family stayed here last weekend and at 3 am, a blaring alarm woke up my whole family including 2 children who were terrified for their lives. I contacted the front desk and they basically said to wait it out. After 30 mins and another alarm goes off after it, I decided we’ve had enough and asked to be moved to another floor. Everyone said they were going to request a refund but when reaching out to the hotel, they simply ignored us. If the front desk would have been less condescending, then it wouldn’t have been so bad. And let’s not forget our post-dinner incident at Cafe Du Sol! We had paid our waitress, gave her extra tip for being wonderful, got up to leave and had the hostess chase us down, grab my arm and loudly say to me in front of the entire casino, “EXCUSE ME! I NEED TO ASK YOU A QUESTION, DID YOU PAY?!” Yes. Yes I did. Completely unprofessional and not even an apology was offered before she realized her mistake and turned back to her stand with a huff. I used to stay here a lot. I gambled here a lot. But after this, I’ll be going elsewhere because this place just doesn’t care about you. Terrible service leads to unsatisfied patrons. Simple as that.

It was a great stay. Close to Stateline nightlife and a few other casinos. Room was clean and large (not what I expected considering the low cost) huge bathroom and good views from room depending on the room location:) would definitely come back! M

Service was amazing. Everyone was so nice and helpful, fast check in. Bed was defintiwly stiff, so if you like a soft bed this will be hard to sleep on. Bathrooms in the casino/lobby were a bit dirty, but the room bathroom was beautiful. Everything smelled and looked clean