We have stayed her dozens and dozens of times. This time they said they upgraded us for free, but we were out in a building that we later found out was being serviced all week to improve the A/C - we talked to the A/C vendor. The first night our A/C wouldn’t work. When we communicated this we got push back and no proactive apology or offer to make it right. It was in the 90s that day and high 80s in the room so we didn’t sleep all night, not how we want to spend out vacation especially given the high prices OVI commands now. They couldn’t deliver in a basic comfortable hotel room. After a few visits to the front desk, they finally comped just one night but I would have expected much more including taking two free nights to come back. They are making a lot of improvements around the property like more outdoor seating at the bar, movie nights, etc, but they seem they seem to be dropping the ball on the basics. The service at both pools was not attentive and proactive - they should send their staff to Ritz training. Proactive, friendly, customer service is job 1.

Luxurious, luscious and relaxing

Luxurious, luscious and restful

Walkable but shuttles plentiful. Sometimes shuttles pass you by without a shout out. More directional signs would be helpful. Views are spectacular

Great!

Wonderful place!

Great staff

Beautiful place for a relaxing getaway. This is a great place for singles and families. Greatvresturabt options and ton of activities to chose from.

I cannot say enough great things about this resort. The whole property stunning and beautiful, but the food was excellent and the service from everyone was above and beyond always. We will be returning over and over again. Highly recommend.

Exquisite and service was outstanding

Whether you want to plan a multi-generation family get away or a romantic weekend away escape this resort is the most beautiful and low key elegant at the same time!

The AC of my first room was not working

Excellent as always

It was a 45 wedding anniversary. We had a great room with the mountains and golf course view. The staff were friendly and helpful. Will go back there again

Such a lovely place! Larger room than expected. Beautiful fire place. Treated us to Champaign and chocolate covered strawberries for our honeymoon. The staff was so catering.

We were given an upgraded room , but felt we would have been better in a non upgrade. Room 703 felt like it had been squeezed out of some extra space available. The patio was entirely closed in to 5 feet high and there was no comfortable seating inside the room at all

Great place

4th visit to Ojai Valley Inn. Loved every minute. Will keep coming back.

Fantastic stay! Highly recommend.

Great

Our stay was 5/9 -5/10. We were very disappointed that we were not informed when we booked our room and made our spa appointments, that we would not be allowed on property until noon. This was a Mother's Day celebration for my daughters. They both took time off work and made childcare arrangements so we could take full advantage of the spa when it opened at 8:30. I received a call the day before our arrival confirming our appointments and that is when I was informed of the spa's reduced hours. When we showed up to the property hoping to grab a bite before the spa opened, we were turned away and told we couldn't go on the property at all until noon. Staff was very kind and understanding, but it was still disappointing.

Love this place.

Beautiful and quaint! Just want I needed..definitely will be back.

Quiet, lots of family friendly activities to keep kiddos busy and entertained! Onsite restaurants were good, comfortable rooms, convenient shuttles to get around property!

Wonderful property, beautiful views, a true retreat.

Great service. Disappointed with the number of kids at the resort. Looking for quiet spa weekend. Also many off leash dogs. Should have a designated area for dogs to run if it is a pet friendly resort

Wow, what a beautiful property! It's a bit of a drive from the coast but what a nice escape. Large property so it's doesn't seem crowded at all. Everything as I would expect from a 5 star hotel!

Beautifully kept property. The food offered at various locations was excellent, even the prepared take aways. Very relaxing.

The amenities made this property 5 star, also the dining options exceeded our expectations. Despite the weather we very much enjoyed our stay and would like to return soon!

This is a super nice place. I liked how it never seemed crowded...even on a holiday weekend. The place is so expansive with so much space around and the grounds are so lush and beautiful that you rarely hear other people around. The staff was all very friendly and helpful and really added to the overall good feel.

Every time I stay at the Ojai Valley Inn I am wowed. The service is top notch and you can’t beat its gorgeous location. Rooms are lovely and comfortable. Spa is fantastic.

The room and the balcony were beautiful. The bathroom was amazing with a huge bathtub and a separate walk in shower. The whole property is gorgeous. Peaceful and relaxing.