computer was down waited 15 minutes for clerk to log in then clerk took another customer before us. even thou we were waiting.

To late refund my security deposit

My tv was broken and they didn't offer to make it right. No discount..nothing.

Nice

Room was filthy

Well the room need lot of maintenance, the A/C fan was not turn off, sofa arm was a cigarette burn, carpet has an iron burn mark, the bed cover has a big stain, for the price we pay was to much concerned the issues we found it with the room.

The light didn't work... Other than that was great

The room was dirty and we see some spiderwebs The window has some openings on the sides where people can see inside my wife throw a blanket over the window to cover it , and that room needs some work definitely.

Dirty ,dead cockroaches , and the clerk was drunk didn’t know what he was doing

Workers were friendly

the staff was amazing

The stuff was friendly and helpful.

The pillows are dirty. We stayed in a non smoking room but still smells like someone smoke inside the room. The bath towels have a strand of hair on it. The shower curtain doesn’t work the water keeps coming out of the tub. The tv has a black lining on the middle and it’s hard to watch tv. Door locks are broken also.

The check in person could have done better. We arrived for check in at 3pm and was given a room on the 2nd floor which is technically 3rd floor the way it’s built. We asked for room on 1st floor due to mobility problems. Room is old and funky looking. Bathroom looked like it was moldy. We did not use shower. Tables in bedroom were scratched and bad condition. We also had to pay a $150 fee refundable in a couple weeks if we left room in good shape. We’ve stayed multiple times but will not stay there again.

Unfortunately our room was not clean and was falling apart. The pulls to open or close the shades were sticky. The sink was dirty at the drain area. The bathroom had streaks of stuff on the walls. The carpet was peeling up under the sink and generally greasy/sticky feeling everywhere, the mirror was dirty, and maybe worst of all...we had to plunge our toilet every time we used it. Except there were some broken tiles right where you step out of the bath and you could get cut or trip on them if you didn't avoid them. We asked a couple times about maybe getting a partial refund since they couldn't move us to a different room, but they said something about not being eligible because we booked through Expedia. The lowest price point for an alternative hotel would have added approximately $300 to our trip and that hindered our changing to a different property altogether. Parking was extremely limited. At other places we have paid what we paid for this place and had a clean room that had been taken care of and the whole property maintained so I don't think it unreasonable to expect at least that much. We had read that they clean and provide fresh towels every 3 days. They never came and we were there for 6 days. We asked about that and they said they don't come in at all unless you specifically request it. The the front desk was nice but they really couldn't/wouldn't do anything for us. Seemed surprised we wanted a new room. We were SOL. Wasn't even an option to make it right

I've stayed at this location multiple times before. I have to say this time around I was a bit disappointed with the cleanliness of our room. The shower had the previous guest's personal bar of soap still sitting in the shower. The fire alarm decided to go off around 5 am and after calling the front desk multiple times for assistance, we only got a "ok, we'll note that here". No one ever came to assist us. The sheets had many stains in them as well. I also think the price of the room was overpriced for the condition of the room.

Dirty, noisy, unsafe

No t good

the room had ants

Clean, close to the job.

Ok

The information desk representative did not solve the guests problem on checking in. I checked in late but my companion who came earlier was not allowed to enter the room. Instead of finding solution to the problem they offered nothing. I made an email but was not answered.

Too much road noise in room near the front. Should provide ear plugs.

First thing that I noticed were the pigeons sheltering underneath the solar panels in the parking lot with bird poop on the parking stalls, quickly moved my vehicle before any poop landed on it luckily. A few lightbulbs needed changing in the hallways but the one by my door was working which attracted moths and other bugs that flew right in the door when opened. The tv in the room was damaged from previous guest causing the quality to be poor and was unable to connect using an hdmi cable. The AC had been left on and while keeping it on did not make the room feel cold, only when standing in front of the fan. I was excited to see that my room had an option for jets in the bathtub however chose to not use it after turning the faucet on and seeing brown water come out. The bed and soft pillows were comforting and woke up without back pain.

Cheap and close to Berkely and San Francisco

Room 115 is terrible, the smell is pure smoke, the carpet needs to be replace.. you can barely breath in this room. the room was fairly clean but the smell was horrendous. don't stay here.

It was a old building with old bed spreads etc.

Dirty room dirty towel dirty sofa tv not working customer service poor

Economy lodging. Basic place to shower and sleep. Basic breakfast food: yogurt, bagels, cold cereal coffee, juice. Decent beds. Plenty of hot water. Noise level from street moderate.

Staff was really helpful. They did everything they could to help me. Room service was quick and complete. A bit old, but very reliable. The entrance is tucked away, but I felt safe the whole time. Parking is a bit unique, as it's on an incline but it was a natural security. Weekends were a little loud, can sometimes hear people through pipes and walls, but the room was VERY clean. My room always smelled fresh and new!

Room was clean and cozy. Room was a good rate as well. I would recommend it.

Perfect for our location needs and good value for the price. The shower control was a little difficult to figure out and to shut off. Breakfast was good as well. The waffle iron should be replaced for one a little more user friendly.