Customer service at the hotel was notably lacking. Upon our arrival, a woman at the reception desk did not acknowledge our presence. We later discovered she wasn’t a receptionist, but her lack of a simple greeting set a poor tone for our stay. Throughout our time there, we were struck by the general rudeness of the staff; not once did anyone say hello as we entered or exited the hotel. Our room, for which we paid 800 euros per night, boasted a view of the Croisette, which was undoubtedly beautiful. However, the room had significant drawbacks. The bathroom was equipped only with a bathtub and a handheld showerhead. This setup required us to hold the showerhead with one hand while soaping with the other, and washing hair necessitated sitting in the tub—a highly uncomfortable and potentially dangerous arrangement. This "feature" was never disclosed to us at the time of booking, which we found both unprofessional and disappointing. Additionally, the magnified mirror in the bathroom was broken, further contributing to our dissatisfaction. When seeking dining recommendations from the concierge, we were directed to an extremely touristy restaurant where the food was so subpar that we couldn't even finish our appetizers. This indicated either a lack of knowledge or disregard for guests. The lack of basic courtesy from the staff and the subpar room amenities significantly marred our experience. Given the high price point we expected a more accommodating stay.

I wish we knew before we booked that there will close there beach club for the festival before we booked our room

Awesome place, fantastic breakfast and very professional staff

Nice location and view. poor welcome and services not up to a 5 star and price (reception, opening hours of the bar, reception personnel lack of personal attention

The hotel and the room itself were beautiful and clean. The hotel is perfectly located. Near the beach, restaurants, and shopping.

The stay was amazing. Very noisy because of the conference held these days, but it was the only downside. The hotel is perfect. Everything was incredible

I liked everything

Great hotel, excellent service, people were very sweet and accommodating

Hotel was amazing. Didn’t realise in advance it would cost between £40-£60pp to enjoy the private beach, but beach was one the best we have been to. Hotel recommended great places to eat and celebrated our special occasions well. Restaurant was lovely with great, diverse selection of food. Staff were really friendly and made our stay special. Thank you

The Mondrian was very comfortable and clean. The room was cleaned every day, and staff accommodated every request. The hotel is in a prime location for beach clubs, restaurants, and both luxury and ordinary shopping. I highly recommend staying here!

It was great

The property was great very clean. We would highly recommend it to anybody very well located your shopping food and the beach clubs. Staff was incredibly nice always to our need.

The Mondrian, had us booked for a room with a sofa bed. And when we arrived they put us in smaller room. When I showed our receipt and the fact I paid around 200 more a night for a room that fit us all they said the hotel was full and couldn’t not honor the room I had paid for and offered nothing to remedy the problem. The rooms don’t have showers - just a bathtub and a shower handle. That didn’t work. It was a distasteful stay. The staff was horrible. All in all it was a terrible experience - it was way better managed as the Grand hotel. We switched hotels to the JW marriot next door and it was 10000000 times better experience.

Liked: recently remodeled and very clean. Didn’t like: was told room service breakfast was included, but at check out I was charged.

Our stay was incredible - the hotel , location, stuff was excellent! Our hostess Karina met us and show us a room that was exactly as I booked with balcony and sea view.

Newly renovated rooms - the room rate is on the very high side knowing that the lobby, restaurant and bar -terraces are outdated. Superb garden and it is difficult to find the parking from the first shot. I found it strange not to give the reward points for Accor loyalty membership if booked via Expedia - this practice is not applicable to B

Although the hotel is located on the Croisette, the set back gives it a bit more sense of privacy.

Perfect location

Good 4 stars hotel , very good rooms and breakfast, service is so so

Great location, clean large rooms, great service.

If they give you room 113 run! The room even though it has a beautiful view from the terrace it has many defects. First the shower is handheld as there is no mount or bracket for the shower head, so you’re forced to hold the shower head in your hand during the entire shower experience. Great engineering!!! After that you will then experience that there is no hot water in the shower. So once you’re had this great shower you will then be ready for a long and deep sleep. This is however not possible since the Aircon sounds like there is an old tractor inside the unit.. Last once you wake up and go down to their private beach you’ll notice that they have build a huge trench effectively blocking the view to the sea, besides that what they claim is included in the hotel amenities is in fact not included and you’ll be charged over 100 euros for a lounger on the beach. I had notified the staff in the reception countless times for these issues, but they could not do anything, the maintenance guy never showed up either even though he was called upon many times they claim. I was supposed to sleep there 3 nights, but after 2 I had to change hotel. A sweet lady in the reception however compensated me the fee for the lounge bed on the beach to try to amend the situation.

Excellent

Amazing value for money and great staff- 5 mins walk to old city and beach

Parking is way too hard to find.

At breakfast, they gave me pastries that were previously picked on by 5 pigeons. I asked for new ones as these pastries were o. Another table and the pigeons were eating them. The waiter picked them up from the floor and then , after acting like he was going to throw them out, he put them on my table. After I let the front desk know, they said sorry and that it. Unbelievable that a 5 star hotel would do that. I always stay at the Marinez except this time

The hotel is in a great location. The staff were very friendly and helpful. The view from the room was amazing. The rooms are a bit dated but have a retro feel back to the jet set era. Great value for the price.

The property needs some reconditioning. Except for the location, nothing is noticeable

We had to spend a few days working and everything was perfect on that regard (good internet speed, good connectivity). Also, the rooms were larger than average for other hotels within the same range and that's and exactly what we were looking for :). Service was also nice and welcoming. The parking is paid per-night and it was an additional 25 EUR/night. I did not pay attention to this information beforehand.

Very good and nice hotel! Love the location, room, garden!

Nice and spacious room, amazing view and great high quality service. Room with balcony and sea view is an absolut must! Too bad that there are a lot’s of construction around the hotel at the moment. Just one thing to be even better: it would be nice to be able to inform you that we do not want new towels everyday in order to be a bit more eco-friendly.

Great service at reception , a bit old style hotel , location excellent

Super hotel on the right location, with a superb view to the sea. Great to be close to everything and nice personnel!