The hotel was infested with cockroaches. We had to check out after 1 night.

They do not accept tap pay. I also learned that most places do not accept contactless. Since hotels do not allow contactlesz payment or tap pay, we will no longer be staying in any hotel ever again. Of course b&b's are available they accept contacess payments.

Avoid the La Quinta at Brandon—it’s been a terrible experience for my family and me. Upon check-in, the representative tried to charge us twice, and I had to point out that we’d already paid for one night. You’d think she could see this on her end, but I had to show her the charge myself before she responded, “Oh, okay.” On Saturday, things got worse: we had no hot water for showers, noticed two small roaches, and the showerhead came loose and hit my child on her head. Called For the manager and he responded it’s plastic . The pool area the metal door is on a stone half of the hinges. A metal wire is what’s keeps the door shut. So far, the customer service has been awful. I called front desk to let them know my room needed change they responded they didn’t have any rooms available. I explained my concern . Holes on the wall .Sunday no water . We noticed weird people coming into the hotel. At check out the system was down so I wasn’t able to get my receipt. Worse experience ever !

There were about a dozen cockroaches in the room. The mattress was sunken in. Part of the floor was squishy like it was rotten underneath

The exterior had not been renovated yet, we were kinda apprehensive about checking in to the hotel. We decided to give it a chance and was glad we did. The interior was fully renovated, brand new everything! The rooms were immaculate with that new carpet smell and the bathrooms where very modern looking.

The room was dirty and smelled of smoke. I complained but nothing was done to fix the situation. I understand there is a lot going on right now but come on.

Staff was busy but they could of ackowledge that we were standing there when we had a question.Breakfast was good if you were there when it started. If you arrive at breakfast later you were out of luck it seem it was replenished. . Needed a better place for smokers. They were all in front of the entrance. Area for dogs was overgrown and marshy. Yes it was during a storm we wished there was a path to the doggie garbage can would have been nice. Otherwise it was a good stay. Cleaning staff was great . Very helpful.

I checked out after 30 minutes in the room. The hotel was old and dirty. There were several large dogs in the rooms and they barked constantly. The TV had 2 remotes in order to make it function. The staff was nice but they refused to credit me when I decided to leave after a short period. I didn’t use anything and the room was left exactly as I found it. This hotel was not anything like the online description