Good management, friendly people. Grab bars in shower would be nice for old folks.

I was told that the first floor was a non smoking floor and it totally wasn't. It seemed as if every room had a smell of smoke coming out of it as I passed to get to my room. All night long, whomever was above me was walking heavily and making chair noises until 3 am. I had a horrible night sleep. I did not return for the second night's stay because it was so bad.

I thought Illinois was a no smoking indoors, public placing. Tbey had smoking rooms here which i unknowingly booked. Had to switch rooms and ended up with a crappy small room. Window broke being "locked" shut with a stick. Pillows are about as thick as a klenex. No closet for hanging anything. The bathroom sink height was made for toddler. The paper thin walls and hearing every noise/creak made when the people upstairs move. Do not stay here. I paid way too much money for this room.

Worst stay in a hotel ever , from being greeted rudely, to having no locks on doors to the buildings . Blankets had multiole burn holes in them , towels were stained and dirty , couldnt stay here conditions were to unclean and poor

average budget hotel accommodations, but what made this day memorable was the friendly service at the front desk. The person checking us in was very welcoming, and that goes a long way.

This property has an odor of stale cigarettes in the lobby, and this wafts up to the rooms upstairs. Also, I can see where the property has attempted to update the property, yet these updates are poorly done, or worn out. This seems to be a common theme of the Super 8 brand, as I experienced similar in a town south of here as well.

They said we did not pay for the hotel and that they needed more money. I provided the receipt and they still said it’s not paid. We finally fought and they said ohhh now we see it’s paid as we had two rooms. They were obviously lying and wanted to scam us. Terrible customer service at this hotel.

Hallways and lobby smelled

Horrible experience

We were told breakfast was provided starting at 6 am and it was not available at that time either morning as I was running out the door to work.

The hotel was conveniently located to all my activities in Crystal Lake. The staff were nice and helpful throughout my stay. The downside for me, there was no conditioner provided since they have a 2 in one shampoo (people with long hair need conditioner) and the towels were rough feeling.

Paint peeling on walls. Very dirty under the bathroom sink Bed was comfortable

When I asked the desk attendent to help with my suitcase up the stairs.... he moved my room downstairs. There was hair in my bathtub, sink, mold around the toilet and faucet. The attendent did not meet/greet me when I walked in.

I would stay again. Bed was comfortable. Room was clean. I did not use the coffee maker as the water holder probably has a collection of minerals(?) from the water. Heard neighbors and hallway noise only a couple times during my one one stay. Room rate good for a senior or anyone on limited funds.

Room looked as if it hadn’t been swept prior to our arrival. However the staff was accommodating to our change in plans and provided a late us with a later checkout tike

Cigarette smell was pretty bad.

it was clean and friendly service and the lowest price of any of the motels in town

It was terrible!!!! The halls smelled like weed…the noise level was terrible….. Had a fight and police called(not me) on the room down the hall….. the breakfast area was dirty

Had a doctor's appointment 5 minutes away

Very Noisy. No carpet in hallway.

This hotel was chosen for one night because the Holiday Inn was booked. This was fairly expensive for what you get . The room was decent but I won't be back.

Nothing unique. I’m not sure about how well it’s cleaned since the shower didn’t work! Had to try and wash hair in the sink- My wife wasn’t able to shower either or try to was hair in the sink since there was only 1 shampoo packet. There was 3 bars of soap but if the shower wasn’t working I imagine I’m not the only one who couldn’t shower. I will let the staff know when I check out. I hope I will get something if a rebate but I’m not counting on it.

Very nice workers. Very accommodating

I didn’t know hotels still have smoking? It was gross. I’ll never go back.

Staff when check in was nice but later could never find her only some guy that stays there alot answered my questions. No wifi , strange man drinking and taking to him self watching us all as we walked in side door. Smoked weed outside side door. Bathroom sealing was dark in corner over shower but paint white to try hide it. Beds wear hard. Guy next door and across hall kept going in and out doors all night then at 4:30 am ppl above us got up amd stomped back and forth across their floor amd sound like coming down on us. I was so over it by the next day after breakfast but because after check out time we was still chargered for room even tho we left and drove 5 hours to just go home it was so horrible.....never again !!!!

I actually did not stay at the property. My husband accidentally reserved for the wrong day and time. Upon arriving at the motel the worker was not friendly, he kept saying we didn’t have a reservation and when we realized it was the wrong time and date he didn’t even try to help. He just said we had to contact the 3rd party we reserved through. We asked if we could check in earlier and he kept saying they had no rooms available when we clearly saw rooms that were not being occupied. When we tried to cancel the reservation through Expedia we were informed we could cancel but we wouldn’t be getting a refund. It’s a shame that you all are comfortable with keeping people’s money! I will never use Expedia again for any reservation!!

The big flat screen TV didn't work so they moved me to another room. The new rooms tb was half the size of the first one, but it worked. I got a room with a single bed so I would have a comfortable chair to sit on. The chair in the new room was dirty, ripped and falling apart. I was on the 2nd floor yet, there was a big cricket in residence. Parking by the front door was full, parked around back to find the back door broken. Since anyone could walk through this door from the outside I did not feel safe staying there. The overall look of the place is worn down and in need of updating. The cosmetics of a hotel can be overlooked as long as it's clean and safe. This place was neither. I would never recommend this place or stay there again.

Some smoke smell

Had room next to lobby and ice machine. TV in lobby area was on most of the night. Pretty loud as was the ice machine. Poor room insulation.

Awful over priced covered in pubes mast shower piss smelling garbage overpriced rude staff and hotel

Excellent staff friendly. LOVE the all flooring, no carpet! Quiet. Near shopping, restaurants . Would come back here again. Con:. The bathroom tub could use some attention. Sheets were a bit worn.

Found old food in fridge. Moved to another room due to concern it was not cleaned properly. Rooms had musty smell. Previous repairs were not professional done. Complete renovation Is in great need. Staff was great. Location very good. Security not good. Anyone could come in the back door. There is a security pad by the door, but not working.