Upgraded without having to ask for it, a nice touch, into a lovely suite. Food was excellent and wine choice via the shop / corkage was exceptional.

Welcoming staff, helped me with my bag. Delicious dinner. Nice relaxing place to stop after a long drive

Nice place in centre of appleby, comfy bed, quiet room.

Very friendly with good food

Main building was full of character and was clean. Reception service was extremely helpful. The room at the back I stayed in was very dated and in need of repair/maintenance in places. The lock to the outside door didn't feel secure. Breakfast was not included, despite the booking saying 'english breakfast', which it turns out doesn't mean breakfast included. A fine stay for one night, but a little disappointed, considering the price.

We arrived to a twin room rather than the king we had originally booked. We were then told that that was the only room available so we accepted it as we needed somewhere to sleep. The door to the room also didn't lock so it wasn't the best start but the staff were apologetic and friendly. We asked what time the restaurant was open until and the member of staff advised that it was more or less closing time (just before 8pm) so we went for a wander through the area and found a takeaway instead. The following day we were told that our original room we had booked was now available so we moved our belongings over. We asked when we were ble to order tea and were advised that the restaurant would open from 6pm. At around 6:45 we came down but everything was in the dark with no staff to be found so we ended up going to the pub a couple of doors down for our tea and a couple of drinks instead. The following morning I tried the shower and it just wasn't getting hot. I knew from the previous room that the water didn't get to burning point however I had goosebumps while trying to wash. The room itself was lovely and I loved that they put a hot chocolate sachet out with the condiments but it just felt that although they stay was ok there was room for improvement. On a positive note though, the staff were friendly and the breakfast on both mornings was delicious

Booked last minute due to needing to travel back from a holiday early. Arrived late at night with 2 tired children, apartment clean, lights on and welcoming.

The property is unique, sprawling and eclectic, but the location and particularly the service couldn't have been better. Everyone greeted us with true warmth and made us feel welcomed guests. The location is good and the food there was even better. We had dinner and breakfast and were happy with both choices. We'd definitely return, despite some issues with noise from other rooms.