the rate was affordable

Hotel was not clean. Did not have daily service to clean room.

Adriana at front desk of the Monrovia & Arcadia locations was extremely helpful and resourceful with helping me with my multi-day reservations along with other people waiting, she quickly and efficiently secured my reservations, even when it appeared the resort was already full. She is a great asset to ESA. I was wowed and highly recommend staying here for work or leisure stay ...John V

Friendly staff, but that’s about all it has going for it. Bed Bugs in the room, broken shower head, extremely dim hallways, bad smelling in general, walls are disgusting, stains on the mattress, weird yellow gunk on the chair in the room. Practically uninhabitable.

Kid friendly and safe

Did not like it. The room smelled and had to open my window the whole time to air it out. I had requested for additional towels, and was told that I needed to bring the dirty towels down as an exchange. I will not stay there again.

Good value for the money. I was not able to get the room location I wanted but the room itself is clean and comfortable. Would stay here again.

This hotel stinky, dirty, towels with other customers hairs on it. Next to loud and noisy freeway. This hotel need tear down and rebuild. It's a nightmare!!! Even free, will not stay.

It was in a great area. Close to freeway

The property is dated and needs major room improvements. The scent in the room was too powerful and not pleasing.

Inside the lobby…it is small, dark and not very welcoming. As for the rooms…everything was tidy looking, but very old and worn looking. The hallways are very dark giving you an unsafe feeling.

Awesome staff

Did you like it dog were welcome looked like some people were living there Never again

Staff is great, clean, quiet! So much better than Monrovia extended stay!

The water would not get hot when my son showered. It was not clean, it had obvious black mold in the bathroom. I would not go back.

Dirty Icky Run down Smelly Full time residents living on site...some with pets People smoking outside my first floor window

They had cockroaches! We left very early in the morning as soon as we saw them in the bathroom. Hotel said they would refund our room. Still waiting.

Small, cozy room for the price. Nothing too special but perfect for what was needed.

Great Room clean and the staff was great. Micheal and Mary Lou were really nice and informative.

Very clean and quiet. Staff was great. Will stay again

The floors were dirty. Underneath the beds were very dirty. The toilet seat was loose. The sink faucet in the bathroom didn't have a stopper and looking through that hole was so gross. When you turn on the water at the sink bathroom, it didn't have a smooth flow. The water will spray hard not floating through smoothly.

They don’t provide a hair dryer

Staff was nice and helpful. Hotel has not been well maintained.

Front desk was friendly upon arrival. After check in we went straight to our room where the entire hallway smelled of old cigarettes and barking dogs. It was already 10 pm. We used the restroom, which after flushing became clogged. We had to go downstairs to ask for a plunger. The front desk ask me if we put toilet paper in the toilet. I said yes… confused by the question, and he said yes it will clog fast if you put toilet paper in. I asked where I was supposed to put the used tissue paper? He said the trash can. I’m beside myself. He handed me a plunger where I had to go back upstairs through the musty hall holding a plunger in a plastic bag. I’ve never felt so uncomfortable and grossed out. Terrible stay, bed was uncomfortable, shower was not cleaned well. Overall terrible experience. I would never stay at another one if their hotels again. It was a one night stay for my son’s track meet in Arcadia. Extremely disappointed and dissatisfied with this stay, considering I had to drive 6+ hours each way for the event. Would’ve been nice to have some comfort and piece of mind.

Was waiting for front clerk for over 20 minutes And was noisy? Room smelled bad, didn’t have complementary hygiene? If needed anything regularly that is in room, you had to ask for it?

There are roaches in this place, my advice is to spend a bit more and stay in a normal hotel in the area, not worth it!

x

Old and dirty. Lack of maintenance. Shower curtain missing. Kitchen ware not in room (up on request only)... wouldn't go back

The property was very dirty and overwhelming smells. No coffee in room. One always empty vacuum pump coffee in the lobby at "beakfast" time. "Fully equipped" kitchen had no utensils, glasses or cookware. No shampoo or soap in room. Bathtub would not drain and still had water in it 2 hours later. We would NOT stay here again.

The only soda vending machine was out of order.

Nice stay all around will be back again

Didn't like anything about this place and would never go back. They charge way too much for such a dump. Yuk!