It was the worst experience with the hotel I’ve ever had in my life upon after showering, and thinking that a towel was clean when it’s folded and placed where they should be. It had a s**t stain on the towel not only that in the shower there was red hair in the shower, which I am not a red head. There was hair from someone that was dying their hair before. the room smelled, I slept on top of covers due to finding the soiled towel

Hotel is difficult to find, extremely dated and not clean. Do not walk around barefoot. Needed to checkin early (1 hour early) to get ready for a wedding…front desk charged us $25 early check in fee! Do what?? That would have put our tally for this room at $180. Luckily I asked manager at check out to refund the $25, which he did. Still the room was $160 which is about $80 more than it should’ve been. Options are limited in this area so we were stuck here. Do yourself a favor, and drive the 20-30 min to a better area.

Room smelled of smoke, hot tub not in service.

Great staff! Very friendly and helpful.

The service at the front desk was awesome, friendly and helpful. The room very clean, comfortable and quiet. Shopping and restaurants close by 😊. A great stay.

Breakfast was super yummy. Staff was extremely helpful and friendly.

The room we had smelled like smoke. There was only instant coffee offered at the hotel.

The staff were friendly but the room floor was dirty and sticky. The chair in our room was vinyl and was flaking particals. This was a dog friendly room but i paid extra for it and left a deposit also. I feel the room was not up to standard that your rooms usually are. The maids, breakfast staff were very nice. I did ask the front desk about the chair but really did not understand what she said but she just kind of shrugged it off.

Room was not clean, linens were not clean, hotel has a musty smell to it, and hot tub was not working. The pool water temp was far too cold. The hotel really needs some updates and deep cleaning.

Very friendly and efficient staff. Good breakfast, The kitchen lady is very friendly and a great worker.

Good staff, clean room. The TV volume was not adjustable, but didn't make or break the stay.

The request for a pillow was rejected my wife had surgery and needed it to prop up her foot

The property is run down and not well cleaned.

It was great

I wouldn't recommend this Hotel. Needs Updates. Security is an issue.

We stay there every time we go home. Love the folks

This Hotel is Owned by Hodgies! They Are More Concerned about Charging for Dogs than the Drugs been used in the Parking Lot. And The Drugs Being Sold out of the Three Existing Cars Out Back as well as the Camper. Dont bother Complaining its their People!!

Driveway leading back to hotel was rough, but everything else was good. Quiet at the end of the 3rd floor hallway and really yummy, filling breakfast.

Spa was broken, Pool was freezing cold, shower heads were broken/fidgety, water sprayed everywhere in the bathroom from the shower, tiny throw pillows given on a king sized bed. Breakfast was good and the couple setting it up was very sweet. Good service.

Great breakfast. Room was as described. Some carpets in the hotel needed a good cleaning but overall it looked fine. Bigger pillows would be nice. Was nervous after reading some reviews but glad we gave it a chance. It was fine for a midway trip overnight stay.

Spa wasn't open running sweeper at 830 in the morning breakfast sucked

Every time I stay in this hotel there are sketchy things going on in parking lot. On several occasions there have been people sleeping in their cars in the parking lot. The crazy thing is they park right next to hotel with lights on and car running all night. This has happed last 2 stays. I don’t understand the lack of securing the property.

Nice room. Big bathroom. Liked the duel shower heads. Room was clean. Staff was nice. We will stay there again when visit Coldwater MI again.

Very dirty carpet. No AC on when checking in so the room was very hot and smelled awful. The AC was not able to cool the room. It would shut off after a couple of hours even if continuous fan, high, cool, etc. Were selected. The sink and tub drains were clogged so there was always a backup when using. The pull out couch was in terrible condition with a very unsatisfactory mattress. There was an RV somewhat permanently parked in the back lot with a staff member who seemed to live in it. All staff encountered were unfriendly. The hotel was pet friendly online but upon arrival was told they only had certain rooms that were pet friendly and they wanted to charge me $150 fee for not specifying the room I wanted and $160 fee for the pets for my stay. This would have made a 2 night stay in a complete dump $700 plus tax. We left without staying the second night.

The staf$ in general was the most help, kindest people such a pleasure....would recommend to anyone

We booked a jacuzzi tub room for Friday night Memorial Day weekend. When we got there we tried to use the tub and it spit out brown water much like you would expect from a pond. The refrigerator in the room was completely frozen solid and was defrosting and dripping on the carpet. Since we were charged a $50 security deposit for any damages, I immediately called for custodial services. They told me there wasn't anything that could do about the jacuzzi tub that the only other tub in the building was occupied. They didn't do anything about the defrosting refrigerator other than Jam some towels in front of it. The next morning I found some of my clothing wet that was near the refrigerator that had stopped up the leak. I have photos of the brown water and the Frozen refrigerator. This app is not allowing me to upload any photos, but trust me it's real! Avoid this hotel at all costs!

The staff were extremely nice. Very clean and I was very happy with everything.

Sitting somewhat away from the main street it is quiet with an absence of road noise. It is an older motel with some shabbiness in the hall carpeting and room chairs, but the room itself was clean. The breakfast offering was above average, fresh fruit; the eggs, sausage, and sausage gravy were well prepared and warm, several kinds of juice and blends of coffee. The pool looked inviting but was closed.

I’ve stayed at this hotel multiple times. I tend to like Best Western because of their cleanliness, friendly staff and decent breakfast. This stay didn’t disappoint it was great as always. The lady in charge of breakfast was a super sweet nice lady.

Friendly staff. Clean rooms. Kid friendly.

When we checked in, it took a few ‘dings’ to get the person’s attention because they were on a personal call in the back. When they finally came to the front, there was no hello or anything. They seemed annoyed that they had to check us in. Pool was broken and closed. The room’s carpet had holes from being worn down as well as the chair in the room. Had to get new bedding on one of the beds because there was black marker or something all over it.

Swimming pool was closed.