I went to Syracuse, NY for a Graduation that turned into a funeral. I had reservations at Red Roof in Staunton for on the way home. My reservation was for July 1ST. I found out that my Grandson was murdered 6/24, about 2 days later I notified Red Roof that I needed to change my res from 7/1 to 7/3. Manager told me I would need to deal with Hotels.com. With no way to get online and no phone # for Hotels.com, I called Red Roof back and a nice Lady told me she would take care of it, I was relieved. Upon arrival on 7/3, the Manager told me that she lied and I would have to pay again. Since I was running 81 South flat out since 6A:M, my nerves were shot, so I paid another $75.00. When I turned in my key the next day, the young lady that he said had lied was there. I didn't say anything, just got my receipt and left. I just wanted to get home !

Everything was good

Excellent

Extremely disappointed was charged a $50 dollar cash deposit and my room wasn’t clean but it was dressed as if it was. Called the front desk and they wouldn’t clean the room but of course I checked in at 11:30pm nor was I able to be moved. I even offered to change sheets and clean the room myself so we could shower and sleep they refused and wouldn’t refund or help to find another place to stay last night. The stank of urine , the sheets were black and yellow and the towels were brown and hanging up on towel racks. All the walls and furniture looked and smelled as if someone had urinated all over everything and sticky. The room should’ve never been sold at all

Certainly not convenient! WAY off the beaten path...trouble finding it even with GPS and the signage is terrible. You don't see the signs until you're almost passed it! On a good note it was quiet and the beds were very comfortable. But a little high-priced for what you get.

The room was decent enough. Pillows were half size pillows with no extras in the room. The bathroom could have been cleaner. There was still a sliver of soap in the shower from the previous guest. :(

The room was clean and comfortable but the faucet on the sink leaked and the bathtub took forever to drain! The big thing that bothered us was how dirty the windows in the whole motel were and how dirty the stairways were. They needed a good sweeping!!

Absolutely disgusting hotel. Dirty the staff was super unfriendly and unhelpful. Look, through hotels.com and they never remitted the credit card information so it took over an hour to check in and a whole bunch of hassle on my end to fix the situation rather than the two business partners working together to make a good experience for the customer. Don’t stay here absolute garbage.

Clean, comfortable and very reasonable. Just what we needed. P. S. Love the signs! :)

Close to the thruway. Rooms were very clean and quite. The gentleman at the front desk was very nice and friendly. Price of the room was great. Would definitely stay here again when in the area. Thank you!

Pretty good value

We got in late and left early, we needed a place to sleep this served the purpose at a great price. Traveling for Spring Break on a budget :)

Room was disgusting and the bed didnt even have any pillows on it. The comforter had stains on it and stunk. The room smelled like a dog as soon as you came in and when i alerted the front desk i got yelled at and told i had to deal with it. After over charging me too not to mention. I was charged 57 dollars for early check-in to get such a ridiculous stay.

The staff always goes above and beyond. 5 star hitel service always.

Room had been refreshed and was clean and smelled good. Floor was hard floor , which we liked, but on a rainy day like we had no floor mat to wipe our feet upon arriving with our bags.

No ash try in smoking room

Nice and convenient

this is a very old hotel in poor condition. it was realtively clean in the room but the whole place is in poor repair. off the beaten path.

Needs better housekeeping but its alrght

Quiet place. Some areas are not working but for sleeping is ok.

Love RRI and stay with my dog usually around 5 times a year

As a pet owner, I like that pets are free with your stay. That’s a great thing. As a hotel guest, I would like to be made aware that my room is amongst the resident homeless population…… That was a little unnerving….. and a lot of smokers outside their rooms…. We were tired from a day of family activities, turned the heat up and went to bed, waking up hours later and staying in the cusp of cold for the rest of the night. The pictures I took of the heating/ac unit show a significant buildup of dust while the filters were filthy, with one broken into pieces. Burn holes in the bedspread. An overhead storage rack that is falling off the wall….. The price is right, but you can do better…. P. S. I’ve stayed here several times with passable stays. The staff is friendly and I understand there’s an outdoor pool…. So maybe there are some good things going for it….. But it sure does seem to be sliding in the wrong direction…..

Found a dildo in the room

Very dirty the bathroom the chair the wall the door etc

It was great!

Good continental breakfast. Beutiful location.

It's alright! They could drastically improve on security. There were left overs in the refrigerator! Need to work on cleanliness

The room was dirty. The door's peephole had been damaged and stuffed with toilet paper. Drugs being used in other rooms and hallways. It was so bad we checked out and left the same day.

The toilet was loose and rocked. Maintenance took care of the issue the next day.

Quiet, out of the way. No fuss. Good room, good price

Pathetic breakfast - only bread, bagels, and dry cereal. No tea. No milk. No protein. No jam. Staffer doing checkout was incomprehensible. Tub was chipped and in dreadful shape.

Terrible. Smelled horrific. Front desk staff wasn't very friendly or helpful. People are living there, and it sounds like a college dorm. Bugs in the shower/bath and on the floor by the bed. I've stayed at free youth hostels that were cleaner and more inviting.