Truly disappointing experience dirty badly maintained and ruined the weekend

Convenient for tram stop and Blackpool tower Hotel maybe a little tired but I would stay here again parking , good breakfasts and the shower was good

The hotel is in very poor condition, or at least the rooms are. My room had a sea view, which I think from the layout they all do. The carpet was threadbare and dirty, the bathroom has had bodged repairs and the bed wasn't particularly comfortable. It was very hard to locate reception staff and I had to use my phone to call the hotel to get service at reception a number of times. The pool is however nice, well maintained and clean. It wasn't busy and it's actually a nice way to spend an afternoon or something. That said, the price was very cheap, at least compared to somewhere like Liverpool or Manchester, so it could be a case of you get what you pay for. It was one of the more expensive options for Blackpool though. We left early and got a much nicer place for the same and then lower rate though.

Very comfy, slept like a log. A bit dated…but still my first thought when staying in Blackpool.

It was okay and the view was lovely - nothing great nothing terrible - could hear neighbours next door.

Room was nice. Big bed and lovely sea view. Lots of amenities. However WiFi signal very poor and drinks at bar not good. Disabled badge gave us free parking and swimming pool was great.

Just all round a dirty room and hotel bed sheets where all stained, no towels had to ask for some and the towels that where given were hand towels, just will never stay their again

Check in process was not too bad, friendly and polite staff. However the condition of the room was terrible. The beds creaked very loudly with every move that they would wake up the other person in the room, they were terribly un comfy and one had stains. All the art had been removed from the room so there as random screws and nails hanging out the walls. The shower rail was falling off the wall and was held in place by a tiny screw which kept falling. The desk and cupboard was all scratched and falling apart. There was friendly staff at reception the 3 times I went down, (check in, to ask a question and check out). There are lifts and plenty access for individuals with reduced mobility. There is a pool and it costs £2 per adult and £1 per child however we did not use it as it was closed during the time we were there. Parking is £7 per day and that’s paid at reception. The car park is filthy, full of potholes and rubbish everywhere. Smallish spaces so not east to access the likes of back doors or car seats. Bus stops and tram stops almost across the road from the hotel which was quite handy, only a 5-10 minute tram from Blackpool Tower.

Stayed here between 13-09-2024 to 15-09-2024, from parking up Friday night to having breakfast and evening meal on Saturday this was a hotel which I would have rated excellent, very quiet, relaxing, calming hotel, the hotel is very clean, the staff will do anything for you and its generally quiet. The food is excellent. The rooms are everything you will need. No issues with parking or access to local tram route. Then this morning the hotel is taken over by children running around, I believe there was a dance class or something, which just led to the calm and peace and tranquil to become stressful, noisy and unruly. Shame really as I would really rate this place had this not happened this morning. I believe this is a regular Sunday thing, so be aware.

Stayed as husband in local hospital and used as base. Would have preferred it if there had been a coffee lounge to have a drink in instead of having to drink on room. As a senior on her own clubs and pubs not an option and didn’t find anywhere local for refreshments. Having said that I would stay again but be more prepared. Corner room but good view of sea. Room spotless. Bed comfy.

Staying for three nights was told at reception that towels and bedsheets would not be changed. Beds would not be made up as no room service for less than four days. Buffet evening meal was tepid and poor selection. Gave it a miss on the second day. At the bar there was no bitter available only lager. The pool charged £1 to use a towel and £2 to enter the pool, sauna and steam room for 30 minutes. The room its self was ok, just, but the carpet was stained in several places (room 370). The three lifts were good but one was out of order. We didn’t know that dogs were allowed and the room opposite had a dog barking at night. Had to ask for more tea and coffee, but was told that we couldn’t have extra biscuits. Great view of the tower and sea in 730. There were notices explaining that service was not up to normal standard, but no reason why. It seems that the management were trying to cut costs to boost revenue. Will not stay there again. I guess when it was a Hilton, it was a good hotel, but it’s gone downhill now.

Good value

Good

Great

Room was hot even with the window open and the most uncomfortable bed I’ve ever had to sleep in Can’t comment on staff as didn’t need them for anything the hotel itself was nice and clean so apart from the uncomfortable bed not too bad maybe better in the winter as the rooms will be warm

Reception and the restaurant areas were excellent, but the carpet in my room was dirty and threadbare in places.

Rooms get clean only every 3 days. Cleanness is overall bad. You have to pay for to use the pool. Food was really bad quality and very little variety. Staff nice and friendly. Close to town, around 15/20 mins walk.

Never again

Asked for a disability room when I booked none available the room I was given was on the 6th floor the carpet was filthy dust on the head board never again will I stay there.

Pillows on bed extremely uncomfortable

i very much liked the location

The property loaction was ideal, the hotel standards are dyer, food choice is limited if you can get a seat and no one is throwing up. Rooms are old fashioned and dated need attention from cleaning to reparis. Banging doors all night and wind was a nightmare.

The Hotel is okay. But we went when a Dance contest was going on in a few days. And the hotel was packed with people. These dancers also took it upon themselves to rehearse outside, very loudly in the car park Only 3 lifts available for the whole hotel, with one broken. And people kept clamouring for the lifts, to the point we stopped waiting and went up the stairs. And continued this way throughout our stay, as the lifts were always packed with people. The rooms are very clean and tidy. The bathroom ceiling did have mould on it. Which was sort of to be expected, but it does need some sort of extractor in there for steam from the shower. And the flush on the toilet was temperamental at times. To the point I fixed the handle... Very expensive for drinks. And the staff in the bar were very laxed at times. I would go again though. As the cleanliness inside was superb... But will go to the COOP for drinks.

The bar ran out of drinks, the lift was broken. The pool was closed. There were no towels, the buffet looked like it had been sitting there for hours, you could barely see out of the windows in the rooms through dirt. Thank god it was only one night...

The mattress on bed cheap you could feel every spring spoilt our sleep

Nice friendly staff, clean rooms only downfall is stay overs dont seem to get checked/cleaned.

Ticked all boxes

The hotel isngoing through room refurbishment. I felt the reception staff not very professional. Just felt like they were all on the first day of the position! We booked for 5 nights and our rooms were not cleaned once. We booked a late check out and we were asked twice what time we were leaving we booked the room til midday and awoken at 9.30am.

Windows were broken and couldn't open,no maintenance after 5pm to fix them.lipstick mark's on the wall, asked for a second fan as the room was like a sauna,never received it. We were supposed to stay 3 nights but we had to check out after one night. The staff were helpful but I feel sorry for them working there

Tea cups still got left over drink in them from previous occupants along with a dirty sticky spoon. Hairs all over the bed and also all around the bathroom, minging!! My room was 302 and my neighbours decided to have a bit of a party from around 1.30 till 4am in between having a bath. I’ve stopped here on numerous occasions but definitely won’t be doing again. So old fashioned. Needs a total makeover.

Restaurant only opened for breakfast

Would have been lovely 50 years ago. Now not up to the name of Grand! Nothing grand about this hotel.