Staff very helpful and nice. Happy to see an elevator. Location was excellent. The lion monument and the old Swiss house restaurant very close by. There was even a grocery store next door. Walking distance to the bridge and shopping. Would stay here again. We visited in September so the weather was cool. In summer the room could be hot though because there was no air conditioning.

Absolutely delightful! Excellent service, beautiful room, and great location. I will definetely come back.

The hotel is about 15 mins walk from the station with luggage and central to shops, old town, lake and ferries. There is a sister hotel across the street which appears to be more modern but we were in the older building and although it could do with updating it was fine. Continental breakfast was included and pretty good

For the location and view the property was great. The staff were helpful. The room was clean. The bed was comfortable. We slept well. Street noise was there even on occasion in the early morning hours.

Good experience

A pleasant hotel about 7-10 mins walk from the railway station and close to the old town.I enjoyed my stay here and would certainly consider the next time I'm in Luzern

Hotel is centrally located walking distance from the train station. Close to shops, restaurants, entertainment, sights/attractions. Hotel staff are polite, helpful and professional in dealing with guests. Clean, comfortable room and the hotel has a variety of options on the breakfast buffet. Would definitely recommend. Thank you.

Excellent location. Rooms were clean ( but very warm, thank goodness for the provided fan). Staff were helpful when we needed dinner recommendations . Breakfast was delicious. A very nice stay 😁

Very nice place

Terrible breakfast selection, the worst out of the 6 hotels I stayed while in Switzerland. Rooms are very sparse, NO A/C except for a table fan. We had a newly remodeled bathroom which was nice. Very convenient location.

Our stay was alright. With no aircon and only one tiny fan for three people, it was a bit hot. The hotel definitely shows it’s age a bit, but was clean and the beds were comfortable. The breakfast was okay, not a ton of options.

This place was exactly what we needed! Perfect for an overnight or even a few days. Yes the room is on the smaller side but we never felt squished. Beds and pillows were very basic but we slept just fine on them. If we had time we had room to hang clothes up and a place for our luggage so again small but efficient in the space! The included breakfast was perfect to fill our tummies for the day. You couldnt ask for a better location! Everything was in walking distance and there were delicious cheese pies directly opposite the enterance of the hotel! Overall loved our stay!

The breakfast was great

Clean, good staff. Block or so from bus stop to rail and bus station. Station walkable but may want to take the bus with luggage. Bus every few minutes, Hotel only a couple of blocks to lake. Small shopping mall very close. No AC which is a common issue in Swiss hotels. Breakfast good but no hot food items. Location busy so good bit of traffic and street noise when you have to leave windows open due to heat. Would stay there again

Good location. This was our first hotel stay in Switzerland so, not sure if this is typical for the country, but we found the staff a bit distant, though polite. Not overly helpful, so you have to ask to find out the general need-to-knows. Note- our room did not have air conditioning, but there was a fan in the room. Ours was overlooking the main road so it was quite noisy with traffic and rowdy tourist groups. The bathroom was clean and looked like it had been recently renovated Parking is off-site though easy to get to. There is nowhere to park when checking in though if you are travelling by car. I think if we were to return to Lucerne and stay overnight we would probably choose a different hotel.

Nice hotel, thank you for the fan.

Great place to stay in Lucerne! It's very close to everywhere you'll want to be-shopping and ferry. Our room was super updated and lovely.

It has been an extremely hot summer and for hotels without air conditioning, it is really hard to cool off at night.

The location of the hotel is excellent. The entire old town of Lucerne is easy to reach on foot. There is a shopping mall including a big supermarket next to the hotel. I would mark five stars if the room would be equipped with air conditioning.

The hotel is quite run down in need of refurbishment. On entry, the reception was quite dark and eerie and had many surveillance screens behind the front desk, almost like something you would expect in a seedy area. But it was perfectly safe, it’s Switzerland. Rooms are small (at least the twin room I got was), looks a bit different from the photos. Inside was like a room from the 80s, floorboard creaked a little and the room was on a bit of a mild slope as our suitcases kept rolling down. No aircond (but to be fair was not needed when I was there in June) but the window can be opened to let fresh air in. Water from the tap was drinkable and encouraged so don’t expect to get bottled water. The location is the best thing, a stone throw away from the main shopping area and the main sites like the Charles bridge and lions monument. But it’s still about a 15 min walk from lucerne main station. Shower pressure in bathroom was weak. Breakfast was okay, had quite a variety but nothing spectacular. For the price paid, I think the room quality was poor but maybe that’s just because it’s Switzerland where everything is just that much more expensive. It’s sufficient for a transit stay but don’t expect too much.

Won’t be back. Hot weather and no air conditioning. Windows left open, insects everywhere. Miserable.

Natalie & Ovid were both exceptional in the way tey were helping everyone Visk Vaidya

good location, average hotel

No aircon for hot nights.

Nice

Decent hotel. Very small and bare bones, but it was inexpensive, so that's a win. Don't expect luxury and it'll be a solid place to stay.

Great position just a few minutes from Old Town. Parking in public carpark nearby. No evening meal available but v close to many restaurants. Good breakfast.

Location was great and walkable to everything we wanted to see and do in Lucerne. This hotel does not have air conditioning and the fan provided in the room was not adequate. It was a failure on my part not to realize it did not list air conditioning as a feature when I booked it. Room was a decent size, included breakfast was fine.

Great location. Easy access to busses.

Great property and pleasant breakfast. Staff was very helpful. Windows were great at blocking street noise. WiFi worked well.

Check in and checkout was smooth. Lovely breakfast! We would like to make a special mention about Selam who was very active and responsive in the breakfast room. Her service was exceptional. Close to everything - station, most of the points of interest. Several eateries nearby. Highly recommend.

It was a great location. Everyone was friendly and helpful.