A pampering hotel, in an excellent location. High level service. Free mini bar in the room. Remember it was my birthday and sent a bottle of champagne and a cake to the room which was impressive. The only thing the cleanliness of the bathroom was horrible.

I travel all over the world and I am Expedia VIP level. Never have I seen a staff so excellent. From the front desk, to the restaurant, to the cleaning staff, all are above and beyond. TRUE 5 STARS service.

The rooms are beautiful, enhanced by ancient mosaics and other artwork. The service was also first-rate.

This hotel is amazing, both the facilities and personnel are top class. We stayed at the family suite (4 people) and had a great time; suites are clean and spacious and hotel employees will make you feel special. The only issue we had was driving to the hotel as the whole area around it is going through lots of construction and many adjacent streets are closed, we called reception and they provided some guidance to us. Keep up the good work folks and I hope to come back to this classy hotel in the heart of Madrid.

Staff were very friendly. However, expected more from a 5 star rated hotel and the price. Room was small and fitness room was extremely small and equipment very old.

Great stay. The Hotel service and recommendations were very good. The ubication is walking distance to all turist places

The best

THE STAFF WAS EXCELLENT!!!!!

Location is very good!! Great experience

Great location, great service staff, kind of small and no sofa to relax on but overall a fantastic place to stay!

Hotel Villa Real is definitely very beautiful. One of my favorite rooms! The hotel property itself is on an interesting area; there was a commotion like a protest or something going on every morning lol. But I loved that it was a close walk to the Prado Museum and public transport. Breakfast was… okay. Not many choices but it was modest. I had a balcony and I appreciated the views of the front snd especially the sunsets. Checking in and checking out was very easy.

Great location; lovely room; good breakfast; nice staff

I must say this hotel is definitely not a 5 star hotel. Missing out all nice things that 5 star hotels are having. No “making up bed” in the evening, no nice toilet articles, no extra touch in bathroom. Positive was our etage room with a large therrase. The pool was closed and thats a big minus. We booked this hotel because the pool was open at this time of the year, confirmed by phone. The entry does not make you feel its 5 star.

Great Location. Staff were v friendly and efficient. Would happily return to this hotel.

Location is ideal, 10 mins from everything and I do mean Location is ideal, 10-15 mins walking from everything Cleanliness yes! Breakfast above average. Service very good Room size is decent Junior Suite balcony if you get what you requested. We had some issues with our room reservation which I found to be totally unacceptable for this class of hotel. This was extremely disappointing. Annoying in what they tried but they fixed it after I spoke up. AC worked fine Now the part that needs updating again for our room (101) was the bathroom shower. Not acceptable especially the combo bathtub/shower setup. Dangerous to get out with the bathtub being so small and steep. Expected a lot better. PS put a bar or something to hold on to. It’s obvious everyone needs help they must keep grabbing the towel rack for support which has dislodged from the wall. 2nd hotel noise, not from outside the street but within the rooms. Paper thin walls and pipes clanking, doors open close. Some better soundproofing is a must. Lastly, if your a 5star, in May the pool should be opened and the gym a bit more posh but its a city hotel and I was there for 4 nights so definitely not a deal breaker but worth mentioning for folks that must have these two features. All in all I would definitely consider the Villa Real and stay here again but not expecting it to be anywhere near a 5-star hotel 4 yes but not 5. The location would be the #1 underlying reason

Excellent hotel

Best team

The level of service at the hotel was really wonderful. The staff made us feel welcome as well as very comfortable. The East 47 restaurant associated with the hotel is a major asset; we found ourselves taking many of our meals there.

Great location and room was spacious. A nice bonus is the mini bar is free and included beer, water, soda and juice. Bed was comfortable with extra pillows. Robes and slippers are also provided. Will definitely stay here again when we come back to Madrid!

Excellent hotel. Friendly staff. Very lucky to get to check-in a little early. Great location with a nice view, if you get it.

Excellent hotel!!!

My second time. Last time was honeymoon a while back. The bed is most comfortable I've had in years. Food menu in the bar is diverse and can work for most tastes. The staff is so helpful, accommodating/understanding and reliable (any special needs are not forgotten or ignored).

Staff was extremely pleasant and attentive. Great location

Beautiful hotel with amazing artwork tucked into a very quiet, part of Madrid with amazing restaurants. Highly recommend this hotel if you are looking for a great location in Madrid.

we have a really great time staying there, excellent amenities and everyone very helpful

Fabulous hotel in a great location. I was very impressed with everything this hotel had to offer. If I ever come back to Madrid, this will be where I will stay. Highly recommend.

Very good but airside little noisy

Very nice hotel and staff is amazing

Goog place

Great location close to museums and Retiro Park which is huge and amazing - why go out for food when the chef at the hotel is astounding- try Risotto/ lamb ravioli/ Spanish omelet- salads are all very especially the tomato/ avocado with black olive dressing!Junior suite is spacious with an unfortunate sofa bed- very plain- bedroom is a good size with wonderful pillows and bedding- bathroom could have been cleaner- hairdryer seemed to have a short in it and kept stopping Staff is unfailing helpful- remembers your name! Travelling solo I felt extremely safe - if feeling energetic walk up to Chueca- wonderful small boutique shopping and a great wine st

Great location , great customer service!

Excellent hotel. Great staff