Perfect location

You get the best view in entire Interlaken from 14th floor

Excellent hotel, and a great location.Our room’s balcony was directly facing mountain ranges with beautiful views. It is about 15-20 mins walk to Interlaken ost Station, but it is very close to several good eating spots. The 24x7 access to lounge with coffee was a great plus for us, as we are early risers. Overall, a great experience.

Friendly and helpful staff. Very clean room. Great service.

Hidden gem! It’s a standard 4 star hotel but the view of the Eiger & Jungfrau mountains is the best! I stayed at room number 113 (level 3) and 021(level 2) both have an amazing view of the mountains. But of course the higher the better. Spacious room and very practical. They recently refurbished almost 80% of the rooms so the pictures in hotels.com portal is the old one. The one I uploaded is their room after refurbishment. Worth every penny I spent! Will definitely come back again. Special shout to Melanie for her amazing customer service who managed our check-in and to the rest of Metropole Hotel staff. You guys have be very attentive!

It was very nice. The room was clean and spacious. Service was great. The view was beautiful.

After the disaster of our original accommodation in Interlaken, the Metropole was a treasure. Thank you!

The tallest hotel at Interlaken

Very good location and very good facilities. However, breakfast at 25 Frac for each person was really not worth it.

Hotel very convenient Staff friendly Breakfast not great

Location is good. First of all, however, temperature of water is up and down really bad. Both my wife and myself burned our body while taking shower and even receptionist confirmed that this hotel has an issue with controlling water temperature. You should skip the shower while staying in this hotel. Secondly, bed mattress is really uncomfortable. Receptionist told me that my room was not renovated. It seems like this hotel is not using same mattress for all their rooms. Make sure to check before you check-in. Maybe you have to pay more! I was too poor since i selected cheapest room to get extremely uncomfortable mattress. You can't sleep well with this mattress at all!! Third, you can hear everything from hallway. I can tell you guys that housekeepers are working very hard. Lastly, please remember that this hotel is historical. Heater was not working properly but don't worry! They have portable heater! If you are spending a lot of time with activities and make yourself exausted, i recommend this hotel because you are going to sleep well anyways.

I would loved to a coffee machine in the room and a kettle it was pricey for what it offered as 4 star hotel it could improve a lot

This is a great location on a nice hotel that was being renovated while we were there. They took excellent care of our needs.

We enjoyed our stay here so much its been one of our fave places in europe so far. The accommodation was cosy but also spacious and the views phenomenal, the area was beautiful, lots of shops and restaurants near by and only a short walk from the station.

I had no problems with the room except for this extreme construction noise which began at 9:50 AM on the floor above mine ( on the 7th while they gave me a room for 2 nights on 6th). At 1PM the drilling was still continuing when I left for the afternoon. The staff said they were renovating rooms. Even ear plugs did not keep out the very loud disagreeable drilling. The hotel gave me a ticket for a free drink when I talked to them about it. They said it would end by 5PM. At about $250 a night I did not expect this degree of noise! The hotel was fine otherwise but the noise was a huge disappointment. I did get a shuttle ride to the railroad station when I left and free coffee in the spa. There was no noise at night- only during daytime hours when construction was at work.

Excellent service but the bed is terrible

a wonderful hotel! will be back!

Good location. Parking is convenient. But the room is too simple.

The hotel is in a great location, walking distance to the train stations and most of the places. The hotel is very clean, and the staff is very friendly, especially the front office staff Ramon S. (hope I spell his name correctly). When he found out it was my husband's birthday during our stay, he made it special for us by arranging a cake to be sent to our room for my husband's birthday. It really made our stay so special! Our room has a view of the Alps and the paragliders. Sitting on the balcony watching the views and the paragliders was an amazing experience! We really enjoyed our stay there!

excellent location. Walking distance to both stations though interlaken west is closer

Hotel has a great location, right in the center by the park. Great views of Alps and the para-gliders landing in the park. Hotel is clean, lobby is nice and inviting, staff are friendly. It’s a great hotel if you want to stay in town and don’t want to spend a fortune. We just slept there, was out and about all day anyway, so hotel was perfect. It’s not a pretty “Swiss Hotel”, it’s a cement 10 story cement building in the middle of a Swiss village. Doesn’t look great, but as I said, it’s a clean hotel with excellent service and staff, and reasonable price in a perfect location.

Perfect location to book your stay in Interlaken. It is right opposite the big park where all the paragliders land and mostly all the events take place. It is walking distance from bus station called Jungfraustrasse Interlaken. You can catch a 21 or 103 from the OST station. The staff was very hospitable. Marko who was from Portugal was very kind, Azam the front office manager, Crystal at front office was really good who arranged a shuttle for us to the station and also, Peggy and Melanie, Rita we were wonderful too. I must appreciate the warmth of this great team who is making the guests stay as comfortable as possible. PS: You can ask for kettle from the front desk after signing an authorisation form.

Wonderful staff. Friendly and veey helpful. Room was outdated .

Poor quality hotel, old and dirty carpet through out the hotel, dirty stained building from outside, bathroom shower gets very cold and hot suddenly and frequently. Hot in the room and no AC. Poor breakfast. They want to charge extra to fry eggs. Not worth the money spent at all. Definitely, should not be 4 stars.

Everything about this hotel is perfect. Thank you

I booked through Expedia and I specifically picked breakfast inclusive room. Came to the restaurant and we were told no breakfast is included.

Located at the very center of city and easy to find. Great view with facing the garden and Facility is simple / straight forward. Due to the central location, the place is not peaceful nor silent. Many people smoking on balconies. No complimentary water. Coffee and hot water is not available within the room. We were ca.15mins late for check out due to our toddler and got a friendly chasing call from the reception.

Our stay at the Metropole was nothing short of AMAZING. The view from the hotel was unmatched. You are seconds away from shopping and dining options. The hotel room was clean and the staff was very nice. I did not want to leave!

I rarely write review for a hotel but this one stood out as it has a great location where you can see the jungfrau from the balcony but the room condition is worse than some 2 star motels we stayed. The bed is so thin that I can touch the mattress spring and the room is dated and frankly I feel it’s dirty with the mold near the bathtub and the curtain. I hope their renovation will really bring the difference for this hotel.

The location, staff, and room were amazing. Sitting on the balcony watching the paragliders land was an amazing experience that never got old. I would highly recommend staying here.

For the whole day internet had been out and nobody even bother to fix it, and the renovation is very loud and would start 6am in the morning and didn't give a crap about your sleeping

Complete renovation so all rooms are updated.