the location is perfect, hotel is undergoing a renovation hence it might be a little dusty however the room we stayed in was freshly renovated since it's a near-sea location there was a lot of sand on the floor and when we asked for cleaning services we were told to clean ourselves with a broom and dustpan that was not even in the room (at the check-in we were told we can ask for cleaning/towels when needed as this is on demand service during covid which turn out not to be true when we actually needed this service) I am disappointed with the reception in general as our flush stopped working the first evening and when i called the reception at 10 PM their only comment was - sorry, technician comes back at 8 am we cannot do anything now... I did ask for room change and only after some argument we were offered the same room with sea view (after no offer receptionist offered us a standard room with no view and then magically found available room with the view after I refused to change room for lower standard) This is not a service I expect for such a price.

We were sleeping in the renovated part of hotel that was super nice. Service also on very high Level. Very good and fresh food. The only downsides: pool - not super nice. Lockerrooms on very bad level. Additional bed not very comfortable

Clean rooms, friendly staff, 2 min to the beach, walking distance to Sopot Molo

Newly refurbished rooms. Pleasant and helpful staff. Good facilities. Good for a beach holiday. Around 30 minutes from the centre of Gdansk and Gdynia

Close to the promenade and beach. Good breakfast. Friendly staff.

The floor I was staying on was undergoing renovation, the carpets in the hallway were dirty, and whilst the room was nice and clean the communal areas were not the best...there was no real restaurant other than a small section by the bar which wasn't always manned. The breakfast was not good either...apart from the person who welcomed me on reception the staff were not friendly. I will not be going back. I expected more from the Novotel.

The lady on reception , I believe her name was Daria (sorry if I've spelt it wrong) was absolutely amazing , so helpful and freindly you couldn't ask for better, she helped translate for us , made phone call on our behalf (to find out if our pizza was enroute from a takeaway) . Sorted out our brekfast issue , generally an asset to the hotel. The rooms were clean and beds extremely comfy. The hotel is practically on the beach just walk through hotel gardens and straight out to a beautiful beach .

The cleaning staff was brilliant. Counter staff... it depends who was working. I got a room next to some refurbishment works in the old part even as I paid almost €500 for a single room and 1 week stay. They didn't want to sort it out saying I should ring Expedia! What a joke! only the last day of my stay I've got a free breakfast as I was able to speak to a supervisor/manager. Another thing is the pool. I choose the Novotel as they have a pool but it wasn't mentioned, the pool is also to be used by people from the outside. The pool is very small and always full. I didn't get a chance to use it even once. The gym was ok.

Great hotel and staff with a nice park and gym. Very clean.

Nice hotel walkable to see and Sopot, close to Ergo Arena

Great location. Older hotel that could use some upgrading. Substandard beds (soft and narrow), pillows flat as a pancake (one per bed) no A/C and windows only open a crack. Good buffet breakfast.

Old room not worth the price No air condition Good fitness room and swimming pool

Old room not worth the price No air condition Good fitness room and swimming pool

very good, eccept breakfast, a lot of it was left overs from the previous day, or days.

Just right for a relaxing long weekend away, lovely walkway behind hotel all along sea front with some lovely light cafes/ Restaurants. Staff very helpful and pleasing. Found Wi Fi up and down, could not get internet at times and when connected kept losing connection. Breakfast fine with plenty to chose from and staff quick to take things away when finished. Would recommend to anyone.

The breakfast buffet was excellent; fresh, delicious and there were many choices. The location next to the beach is great. Children loved swimming in the sea and in the swimming pool of the hotel even the pool area may need some renovation during the coming years.

Nice hotel, good breakfast. Staff helpfull. Good location.

Fantastic location and good breakfast. Our room was specious, although quite outdated.

All was very good Nice people, very clean and tasty breakfast.

The staff was very professional, friendly, and helpful. There was a wonderful buffet breakfast. The dining room staff was neat, efficient, and attentive to customers. I definitely return to this Hotel.

Ive stayed there with my family including 2 children. As it was raining for 3 days there was plenty to do in the hotel eg. gym, swimming pool, playground for kids, bar & restaurant. We didnt get bored! The Hotel service is friendly and the atmosphere is relaxing. Rooms are quite & very clean. Great location & perfect access to the beach.Its definitely place to come back! Thank you!

Very good location near ERGO Arena, beach is quite near, room was clean, staff was very helpful, multilingual, and friendly, and it came at a very affordable price in late October. Will return on next visit to Gdansk!

The Novotel at Gdansk seems actually to be much closer to Sopot. Nonetheless who gives a flying rip when you're right next to the beach. We caught a taxi from the main railway station to the Novotel and were actually surprised by the distance involved. It was a good 15-20 minute taxi ride. The hotel is great although in retrospect I wonder if it was a bit out of our league in terms of me and the boys having a bit of a getaway trip. We were travelling round by train and it really did seem like the kind of place you'd take the family in a car. I guess also we were doing Europe on a bit of a budget and the price of the hotel bar put us off eating or drinking there. The pool is great but why swim there when the beach is less than 100m away. I'd have loved to have played on the tennis courts, which are run by a private owner. I emailled the guy and had teed up a time with him, however he wanted me to play later. What's up with that?

Sad

Beautifully positioned but in urgent need of refurbishment. Breakfast in bed room service very poor. Rooms clean but small. Lovely pool but the changing facilities dating back to communist times. Reception staff never smiled.