I enjoyed my stay. One big issue, we did not have air conditioning in the room. The thermostats did not work, Another issue, in the cascade building the main elevator is right next to the main trash/dumpster area. The smell was pretty aggressive, and into the elevator. The room was clean, comfortable, and the stay was nice. I would come back for sure, just not excited about a few small ossues

The room was clean and well kept. Only complaint was that we were under impression that AC was included and that roomnwas quite warm.

The hotel was clean and offered plenty of amenities. It is less than 15 min away from Stateline but they offer a shuttle and bus all complimentary to get you there. Trust me this spot did not disappoint!

Lied about amenities, no ac room over 85 degrees dirty inside, no breakfast told at check in, long long check in…. Very inconvenient hours and terrible building set up to get to the one restaurant with way too many guests…. Horrible experience and will never go back.

Great view and clean.

Love the pools and hiking trails. Craft activities for the kids, mini golf, movie nights, weight room, Sad that I paid over$1000 more booking. Through Expedia than my daughter-in law paid for the same room.

Rooms are a bit outdated, bath tub/shower combo are extremely high and slippery which make them difficult to get out of even for a physically fit 30 year old. The rooms were hot with a window about 10inx5in and no A/C or venting which made for a very humid stay. Check out time is also earlier than most other hotels at 10a. Only one elevator was working for a whole building, and there was lots of trash built up in the hallways. At 300$/night, I expected a little more. All staff were generally nice and accommodating.

We called reservations for several hours to try to get an early check in without success. When we did check in there were several people there doing the same. It took a very long time and so we were late for a planned dinner. Later, when we got into our room it was very hot and stuffy. Not knowing it did not have air conditioning we searched frantically for controls to get it on. Once again we reached out to get help without success for more than an hour. Eventually, we did get ahold of someone who immediately sent a portable air conditioner. Our only other complaint was that there was some dirt on the bathroom wall.

It was a terrible stay. It was a very disappointing and uncomfortable stay for us. Went with husband and 3 elderly parents. The rooms were sweltering hot and we realized there was no A/C. Even after running the fan on high and keeping the window open it was very hot. My husband got a migraine. One of the other guests told me I could ask for a cooler, which I did. Two hours later, they said there is a waiting list of 14 people ahead of us and we would not get one that day. We were leaving the next day. Two bags of decaf in the room, no regular. Calling the 'resort services' number on the room phone got me no answer. Dialing '0' got me an answer after 4 tries. Asked for regular and got 8 more bags of decaf 2 hours later. They do not have tea bags, so I had to buy tea bags at $1.15 each in their maketplace. TV didn’t work. A technician did fix it an hour later. no room service and no breakfast at this 'resort'. The buildings are far apart and there is only one restaurant, and one gym - in the main building which is an uphill hike that I did twice for coffe/tea and ginger ale for my husband who had a migraine the whole time. Restaurant and market closed at 8p. No breakfast available. Saw a mouse scurrying by in the hallway. I am sure I am forgetting some stuff, but this has become a very long review so I will stop now. Needless to say, I do not recommend it and will not be coming back.

The room is dated, furnature looks about 30 years old and no AC. WS not able to open window entirely. Room was hot. Bathroom fan was noisy and requires a replacement. Loud

We really enjoyed our stay. The facility was clean and comfortable. We plan to come back and utilize all the activities.

The only issue (which made our stay not very pleasant) was the lack of portable coolers in the rooms. The hotel needs to invest in a/c units for the rooms for summer visitors.

Next door neighbors partied loud until 3am. The housekeeper rang door bell and knocked on door 2 hours before check out

The room and towels were not super clean like you would expect. The AC didn't work and the rooms were incredibly hot. I tried calling the front desk and sat on hold for 15 minutes and then they hung up on me. It wasn't horrible by any means, but I wouldn't stay here again.

Very nice hotel and accommodations. However no AC. The bedroom upstairs was unbearable, very hard to sleep as it was so warm, We had a great view of the lake and a nice breeze downstairs

Comfortable place to stay, only down fall is not having pool near, gym was under construction.

Amazing. Bathroom needs a little upgrade as well as some of the buildings but great stay and nice rooms

I would have liked if breakfast was served on the property. I would like to especially acknowledge a lady who works at the check in desk. There was some confusion about our reservations and "Bri" work diligently to help us solve the problem. She was so gracious and made us feel comfortable and taken care of. Please let her know how much we appreciate her.

Traveling one night stay. Reasonable pricing. Very nice staff and excellent accomidations

No air conditioner, portable ac did nothing and it was so hot all day and night. No cleaning for a 5 day stay. The only indoor hot tub was drained. Pool bottom was so sharp in areas it cut the kids feet. Overall for the price, we were very disappointed. In all there were 7 families that rented 7 rooms there for a family reunion and we all had a terrible experience and won’t be returning.

It was a great resort except for not having air conditioners. It was very warm in the rooms both day and night. They had portable evaporation coolers which just added humidity to the air.

Rug was so dirty in the whole villa. Couches were also very dirty and stained.

We really enjoyed our stay and the facilities! The staff were all great! The rooms were spacious and very clean. The only issue we had was there was no air conditioning and we were quite warm during our stay. We will definitely stay again during the cooler weather months.

Beautiful property

Loved our stay here. Love that it was off season and pretty quiet.

Everything

Nice stay. Would definitely stay again

We love staying here! It is always so relaxing!

Normally, I don't write reviews, but my family and I really enjoy being here. This is the second time that we have stayed at this resort. The sensory experience and the layout are both wonderful, and I would recommend this location to anyone who is looking to get away from the hustle and bustle of the city.

2nd time at this property winter and summer absolutely amazing view rooms are very spacious and comfortable for a family of 5 or 6

Our 1 bedroom condo in Terrace building was clean, comfortable and charmingly decorated with a rustic alpine motif. Fireplace and size was excellent for a family of 4 adults. Kitchen and bathroom was well stocked. The Dove brand toiletries were a nice touch. The 4th floor condo had easy access to the building’s hot tub (it was out of order for the first 3 nights of our stay), bbq area and Activities Center. Alternative rooftop hot tub was sought and enjoyed in another building. Shuttle transport to the Stagecoach Lodge and to South Lake Tahoe ran regularly. Underground parking was convenient in a snow storm. We had a thoroughly enjoyable stay and will return!

The property was nice. They are a time share so we were asked to attend a preview. We declined. All amenities were fantastic. We booked the suite and it included a fire place and jacuzzi tub