Had to hunt for someone to check is in then wait for him to do multiminutes of keyboard. No USB in rooms. Otherwise fine.

The employee that checked us in for our stay was so incredibly nice and helpful! He gave us a room that was very comfortable and accommodating for us as we were the last check in for the day. He told us about the area and answered all of our questions! I’d stay here again!

Such a great stay. Loved having a full kitchen and the little touches like hot cocoa and popcorn to laundry baskets for the guest laundry made it feel more homey. Everything was super clean. Staff were helpful and friendly. Loved having 24hr fitness avail as a night owl. There was plenty of parking available. This would be a great place to stay for a few weeks or even months if moving to the area or here for work. I will be back!

The young woman who checked me in was sensational. SO friendly and helpful. Beautiful room and facility overall. Plus a very safe and vibrant location. The only negative was the air conditioner kind of rumbled. And turned on and off loudly, waking me up quite often. Next time I'll bring ear plugs. :-)

Easy parking

We booked two separate rooms at this hotel through Hotels.com. Upon arrival, we realized that only one room was registered in the system. The front desk agent gave us the key for the one room, and when I provided the email confirmation showing a charge of $1500 for two rooms, she simply stated that since the booking was made through a third party, it was up to me to resolve the issue with them. When I asked if he could offer any assistance, he directed me to contact the booking service directly. After spending over half an hour on the phone with Hotels.com, they finally managed to contact the front desk and resolve the issue. I was disappointed that no effort was made by the hotel staff to help me directly, especially given the inconvenience caused by no fault of mine. Additionally, I was surprised to find that the swimming pool was closed, despite the hotel’s website displaying multiple pictures of it being available for use. Moreover, during our stay, the room was never serviced, and no one checked to see if we needed fresh towels. I had to go to the front desk myself to request additional towels. Overall, the lack of customer service left me very dissatisfied with the experience.

Very great home-like atmosphere

Great space for a family vacation. Great amenities . Easy commute to downtown Washington DC.