I am very satisfied with all the steps and facilities. I would like to visit again.

Enjoyed a few days and nights here. The hotel is very clean, the food is amazing and the service was the best I ever experienced.

Excellent service, beautiful property and great food.

Love this hotel, we have been here several times and always five star. However lost a point this time for the rooftop restaurant, which was a Michelin star restaurant that did amazing fish and had a great menu so need to get use to the new chef. So the restaurant on the roof is fantastic, however now it’s a set menu which I get as they need to get back the previous status. But trying too hard to impress with over complicated fusion that look amazing on the plate but the taste is not lingering, it hits the pallet for a split second and the taste buds have no time to take in the flavours. It was an experience the food great, but again the simple things matter and the simple was missing. The waiters tried their best to fit the status being presented but you could see they were not comfortable, better to provide people option of set menu or a le carte. Don’t get me wrong we were very full and enjoyed it but I would have been satisfied with less and still be impressed.

Mix up in reservation (app's fault) which was sorted out by the reception and Manish at Hotels.com. The property is beautiful with lovely views over the sea. Staff were lovely and they send a car to drop and collect you from the town centre on request which came in very handy. Breakfast was very good with a live chef station and great selection (prosecco available!). What sets this hotel apart is the simply STUNNING spa - I haven't seen such an amazing indoor pool maybe ever. Beautifully maintained and very enjoyable couple of hours just chilling. Had an amazing massage as well. Definitely would stay here again if we find ourselves in the area

I like property. I feel staff was unorganized. First on arrival room not ready they said they would let me know when ready after waiting till after 3 pm I ask and it was ready. Second when seated for breakfast staff standing around talking someone should offer coffee shouldn’t have to ask same by pool had to go to bar ask for drink when 4 staff stand talking. Need more service not just smiles.

We were staying in the hotel for 4 nights and were really impressed how great everything was. We had some initial problems with our room but thanks to fantastic guest experience manager we were moved to a better room with stunning view at no extra charge. The hotel is very well-run, wonderful views on the whole Portofino coast from balconies, pool area and restaurant. The staff is very friendly and helpful at all time, pool is very big and perfect to swim in. We will be definitely staying again at the hotel next time we are in Liguria!

Beautiful art deco hotel with access to beach club! Lovely staff