Pretty much out dated. There was a bucket in the middle of the room catching water . Most of the stuff was out of service . Rooms werent cleaned so well . Asked the person cleaning the rooms tonchange my bed sheets that we spilled water on accidentally, he never cjanged them but told us he did. They were soaked into the night. Staff was super nice. But the place needs a desperate up keep.

Love it. I have been going there since I was 10 years old. People are so nice ! Great place for the whole family !

Has potential but needs better maintenance. Outdated

It was so interesting. I didnt realize i was staying at an old school family resort so was surprised. I enjoyed the entertainment. The phone in the room didnt work and they never brought a cot to our room. the door did not properly close but beyond this it was fantastic!!!

Facilities broken

The Villa Roma is a bit dated. Yes, it's in a very beautiful and rural part of NYS and we were in the area for a concert, but an upgrade to the facilities could help and this is especially the case in the rooms and suites.

This is Leticia. I stayed there as well. It was great!!!

I'm doing a chargeback on my credit card. No hot water for all 3 days, this is a "crack and hookers" motel but resort size. What a disgusting dump. I hated this place. So outdated, filthy and disgusting. The place was outdated by the 1970's. The pictures on the wall, the gift shop, the whole place is just so desperate and gross. Ownership and management do not take pride in their jobs and it shows. I wouldn't wish this place on my worst enemy's worst enemy. The health department would and should condemn this "resort" and it should be closed and torn down. The tennis, "golf" and pool facilities are disgusting, there's mold everywhere. My room was so filthy and outdated. Just gross. Please don't stay here. I beg you, this is the most depressing "resort" I've seen. Yuck.

Bathroom door did not close, very noisy lobby, torn windows curtains, horrible service in restaurant.

I was a little nervous about staying at Villa Roma due to the other reviews. I chose this place for the proximity and availability to go Bethel Woods. This place is a family resort with pools and such, which i did not utilize. The lobby looks nice but the rest of the hotel is dumpy. It has a smell in the hallways that is unpleasant It is very outdated, which doesn't bother me, but cleansliness does. I immediately inspected for bed bugs and the mattress looked fine, i saw nothing like that. But Villa Roma do yourself a favor and get zipped mattress covers for your own protection! I was a little grossed out that the only thing between the sheet and the mattress was a flimsy pad. The linens were so old and used they had a tint to them, they may be clean but its hard to tell. I brought my own blanket and pillow and was glad i did. Please get some new sheets and bed linens, it would improve the room by a lot. There was also only 1 outlet behind the nightstand that I saw. In this day and age with electronics, you should have something more available. Bring a power strip if you stay here The bathroom is institutional and old, but clean except the shower curtain was skeevy. The positive things are the outside is nice and there are tables and to sit at. It is relatively easy to find and 20 min from BW Would I stay here again? possibly, there are not many options in the area. If they got new sheets it would improve my rating by a lot.

Everything but the pillows were good. Friendly staff and close accommodations to bethel woods with transportation available

Beautiful location. Staff was helpful and friendly. We were only there for some night and didn’t have the kids, but would love to come back with them and be able to enjoy the entire property.

I will not stay here again. Property was hard to find, most every staff interaction was rude, property was outdated with old carpets, see-through sheets and horrible mattress. The parking area was full of broken pavement and deep potholes. Not recommended!

Grounds and landscaping need some work. Staff mostly rude, the bellhop staff was great as well as the dining hall upstairs

Uniqueness: repeat guests coming for years - appears that families come annually. The place is secluded & there's not much around so prepare to eat at the hotel or travel by car for at least 15 minutes to get to another place & they close early. We stayed from Tuesday to Friday so shows were limited & activities announced like karaoke didn't happen. Activities like archery that were advertised also did not happen. The indoor pool was closed when the outdoor pool was open and pool hours were short ended at 7pm which is too early started at 9am. The staff at the front desk did not have accurate information regarding activities & the phone in our room wasn't working to call lobby with questions or for assistance. The hotel seems a little run down, carpets appear dingy. We paid $24 combined per person to go on go carts & bumper boats two rides which were brief. At least the bumper boats were fun & we were able to stay on as long as we wanted. The juggling show was great but we didn't get to eat that night as we were told we wouldn't have enough time to eat & get to the show on time & after show we were told take out orders at the hotel were too many to handle (after 10 pm it's take out orders only they close at 11pm). Nothing else was available so plan accordingly. There is a refrigerator in the room but no microwave. Overall we had fun. We got to see deer on our walk around the property, the band they had at martys lounge was great & we even danced. Not sure I'll come bac

It is an option to stay close to Bethel with things to do for the kids. They could do a better job communicating when activities change or close. Also walls are thin. We could hear the people in the next room and the hall while trying to sleep.

Service is very much below average. The guests are being made running around the circles to get the simple things like dinner on the property. Some of the policies were outright strange. We were there on July 4th weekend and the resort was understaffed and underprepared. It could be better if they got their business together and cleaned up and hired more customer-oriented staff. And smells like wet rugs throughout the entire place. Regulars are calling it “the Villa Rome smell”.

Quiet, good family setting

We did enjoy and we have been here several times but def needs some upgrades especially arcade and prizes! It was kids week (presidents week) wish there was some more free activites and kid friendly movies day we were their it was Oppenheimer both 10am and 9pm! Pool was great thw inflatables and soccer room great the dining room staff wonderful!!

Some upgrades to the room need to happen but overall really liked it and will be back.

Very old property , the room smell old… reminds the shinning scary movie.

The property needs upgrading and deep cleaning. It was probably really quaint about 25 years ago. I felt some nostalgia being there but the room smelled musty and the carpets needed cleaning as well as the grout in the bathroom. The area where the pool tables and games were was also very musty smelling. The pool tables needed to be fixed as the felt on one was ripped and the other table kept the balls from moving properly from underneath. We had to lift the tables to get the balls. The food upstairs was very expensive and not that good. On the cafe, our breakfast was better. The wait staff was very friendly. It was nice to see security walking around the building as well. The gym building was old and dirty. The parking lot was broken up and a falling hazard . This could be a lovely destination but they need a good maintenance and construction crew to get it that way.

Upon my arrival at the resort the front desk staff left a lot to be desired. Maybe since it was a bit late they were tired but I received a very luke warm welcome. The tone was dour and it didn't make me feel like I wanted to stay. Thankfully the rest of the time there was nice, outside of the rainy weather. We didn't get to take advantage of the outdoor activities because nothing seemed to be happening. They gave out printed lists of activities, most of which weren't of interest to my family. The food and staff at the Roman Garden Cafe made our stay worth it, especially Julia!

Staff were not responsive to needs (asked for more in-room coffee 4 times in 4 hours and never received any-had to call again in the morning and finally got results). Main DR prices were high and they don't advertise the menu until you are seated. Cafe was decent and food was good. Noisy hallways and upstairs guests-must not be much noise insulation between floors. Would not stay again.

Went on a Friday, Saturday schedule and most of the family activities were closed. Did not justify the resort cost paid. Average hotel rooms.

I was there off season, so outdoor pool areas were closed, but the indoor one was open. The hot tub is very good, however the pool was too chilly to go right in. They need to raise the heater at least 5 degrees. The hotel had nightly entertainment that was very good.The staff is friendly, the hotel lobby is beautiful, the rooms need updating, but for the one of the last one of the operating Catskill Hotels, it was nostalgic.

Nice staff. Interior space (rooms, hallways, etc.) could use an update.

Moldy smells, stained carpets. If this is your thing it’s a fine place

Great place for kids!

Room was nice, Doc Holiday provided plenty of on site entertainment. Family place.

Dirty bathrooms, room not ready, pool was was too overcrowded, major safety concern, pictures are false advertisement on orbitz and their website, Josh the manager was unprofessional as I called asking for a refund because we were not staying in a falsely advertised place, he refused to refund my money, which I know he absolutely can. I would not let a stray dog stay here. Again false advertising on the website, it does not look lile this AT ALL!

Villa Roma has everything you need and want right there on the property. It was the first time visiting for my husband and I and we had a wonderful time