My boyfriend and i are regulars and we love staying here when we can.

My trip to the Extended Stay was one of my worst. This was a one-star review before the general manager reached out. She was very courteous and helpful. I spent three days at this hotel and have a lot to say, not much of it good. There was a lot of miscommunication, mostly with the day manager. Much of it was hostile, confusing and involved a moment of profane language not worth repeating. I don’t get it but to his credit the check out went without any issues. I was never able to get a set of cookware. I asked several times and after, the GM shared that they are low at the moment. It happens but when you’ve been told several stories about why you can only have two bowls, two plates and one pan, it gets old. I have an unpredictable gut so by day 2 I just went out and bought basic kitchen tools. I included a picture below of the dinner I could put together but I won’t recommend indoor camping for anyone else. The staff was never straightforward about the cookware during my stay but they were friendly and tried where they could. My biggest concern was the day manager. I won’t throw more shade but when management is disrespectful, the stay becomes very unfriendly. I spoke my peace, kept my head down and rode it out. It was a long three days. I really enjoy Extended Stays in general. The prices are great, the staff is friendly and it’s usually very comfortable. I’ll find another one when I’m in the area. I may give this one a second try. Just not anytime soon.

Very dated rooms. Bed was comfy which is really all we needed. The stovetop was filthy. We moved the chair and there was a ton of garbage and dust. Rooms need updating.

There was a dirty towel on the shower curtain rod. Previous to that the other room I’ve stayed in had a leak in the kitchen sink.

As soon as I saw the room I asked for a refund and left. The “lobby” was just as gross as the room. Never again will I choose Extended Stay.

You walked in smelled like cigarettes in lobby the individual look like she had just woke up. Don’t recommend at all

THE ROOM they gave me on 1st floor was musty and STUNK, had to run to store to buy spray and a candle. won't be going back

Booked for 5 nights stay and requested for a non-animal room due to allergies. The room wasn’t clean when checked in. Animal furs found on bed sheet. The floor wasn’t mopped. The shower had hair from previous visitor(s). Laundry room, the washers were dirty (animal furs found in all washers). It seemed housekeepers were not doing their duties on cleaning. Very disappointed and would not recommend.

This property is horrible! No room service whatsoever. Ran out of towels and toilet paper went to the front desk to get some and there was and they didn’t have any! Our trip was based on going to Universal Studios and Disneyland. Our last night there we got to the hotel at 11 p.m. our room cards didn’t work this is such a hassle when your tired and have a sleepy 6 year old! Never again with this chain!

I realize this property is old, but it is really run down. The floors could definitely be cleaner, you could see and feel sticky stuff on floor

Privacy is the most unique experience.

Definitely a great location. Many places to dine. Loved attending Brunch at El Torito’s which was walking distance from the hotel. Will definitely stay here again.

I love that it’s quite and peaceful from outside noise and the beds are comfy . What I didn’t like was the showers had no steady tempature just steaming Hot and no blow dryers in the bathrooms . Property did supply ice buckets or ice dispenser on property . They only supplied a grungy ice tray Many lights were out in and around the rooms . And we had 3 different staff members knock on our door in the morning asking us if we are ready to check out when we told the staff members twice about a late check out from the front desk in person . It didn’t matter who you spoke too at the front desk , communication amongst the staff with each other did not work well with the guest wishes in this place .

Not as advertised. The elevator smelled of dogs. I get why it’s called “extended stay”. The entrance looks like a back door entrance. Very basic and kind of ghetto for being in “Anaheim Hills”. Should have paid the extra $50 to stay at the Ayres Hotel.

Staff are friendly and supportive. Room is old but clean. The area is quiet and safe. I like the entrance control in front desk during the night hours. Great place to stay.

Shower didnt have good pressure...very dusty...

people were nice

Not quiet … my room was not refresh at all automatic while I stayed there 3 nights.. when I saw a cleaning lady in the hallway 2 doors down the hallway for fresh towels she said I had to go downstairs to to the reception desk.

No hassle check in, room was clean with a full size fridge. Would be nice to have a few more kitchen items, and the Continental breakfast is very limited. Coffee, tea, oatmeal, granola bars, and muffins

Definitely like staying at this location. It could use an update. I was disappointed with the refrigerator. It was very dirty inside and out. The bathtub drain leaked....drip, drip. I also noticed a few rooms down from us outside the room they left dirty dishes, pots and pans. I didn't understand why, with the kitchen inside. It was outside for 2 days and very smelly.

Needed a place to stay for the night when power went out for over 24 hrs on a cold night. Mostly clean, though the tub had a stain in it. Comfortable bed. Minimalist decor, but decent. Since allows pets, might be smart to have a small broom and dust pan in each room. Ended up cleaning tracked cat litter off the floor with a towel. Liked that the floors are not carpeted so made it feel cleaner. Slightly pricey for a supposedly economy hotel. But, mostly very clean and comfortable.

Front desk staff was excellent and helped me tremendously

I am upset after my 1 nite stay recently. The toilet bowl was up to the top and after I didnt realize it before I peed and flushed. I had to throw towels down to stop the overflow from spreading out. Called desk. No maintence people were there, I had to go down 3 floors to the front desk to get a plunger (non in the bathrm and do it myself. I was not offered a new room so I could go to the bathroom (7:30AM) or allowed in the office's bathroom. How inhumane. The toilet was not better after I plunged my heart out. No manger in duty until 11am. I wasnt going to wait for 4 hrs. as I had plans. Some service, NOT. Very poorly trained person at desk not to phone manager and tell of situation. Not to offer me a way of going to the bathroom. I packed up and left. Not able to use bathroom.

This property was close to family and was less expensive than other close by properties. It did a full kitchen. The beds were just ok.

Location of the property is great. Dining and shopping nearby.

The property was run down, not cleaned and smelled awful, like urine in the hallways and the room smelled musty and had stains on the carpet.

The shower head needs replacing and the shower curtain rod needs fixed. The attachment on the wall on both ends is about to come out of the wall

Room was dirty

Good choice

It took about 10 minutes to get someone to come to the registration desk at 10 p.m. When she showed there was no apology and she was wearing a top that showed her exposed stomach area which was not exactly a pleasing image. The keys she gave me were not activated and I had to return and wait again for her to show to correct the issue. She does not belong in a customer service position.

Very clean and bed was comfortable. Kitchen had some rust around the stove hood and generally was showing signs of age. Both the bathroom sink and bathtub faucets leaked but otherwise they were functional.

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