All good.

I requested a Premium room with a king bed and they punt in a supposedly Premium but with 2 queen bed, and the bed sheet were stained, looks like they never washed the sheets, disgusting

I liked everything, it was an excellent stay for 2 days.

It is a nice hotel but Old… the hallways and rooms smells moldy and humid. AC doesn’t really work and every time I took a shower the tub did not drain properly. The only positive thing about this hotel is their restaurant they have an amazing breakfast/lunch buffet. I will not stay here again but I would only come for the food.

I love there staff! They were always heblpful,friendly and on point on every aspect. The property was super clean and safe accessible to restaurant pool and gym till late at night very convenient for night owl like me. This will be my to stay place from now on.

Ok

I will say thank you to the staff they're amazing thanks Rosy for all the help and efficiency if you need something talk to her she is amazing

1

We liked the food in the restaurant for dinner qns breakfast. Service was average. We did not like the dirt in the kid pool and did not like the clumps of hair in the main swimming pool.

Very nice place

Comfortable hotel

Nice hotel, clean room and quiet. Excellent buffet!

Satisfied

Excellent service from hotel and restaurant. Love it. Highly recommended

Great stay super friendly staff

The food is the best

Beautiful

This was a great stop for us! Lovely lobby, bar and dining. The beds were extremely comfortable and the pillows were the best! Not super unsafe around, but, as a woman, I wouldn't walk alone.

Wonderful!

Great

Was a terrible stay, 1st the shower was retaining the water and suddenly we realize that there were chemicals fluids and hurts my wife's feet since the water didn't run. Then we asked the front desk for support and their response was really poor (slow) then when they confirmed our issue they decided to move us for another room, now this room was really warm and we realize that the AC was not working we went again to the front desk and they communicated me that the AC for the whole hotel was damaged and they expect to be in the same condition for some days. it was a really huge difference in temperature between rooms to really believe that the issue was affecting the complete hotel..... this is our 2nd time in this hotel in the last 6 months this time was really bad the service and conditions for the hotel....we used to visit relatives in Torreon, and we used to stay there for a weekend every 3 months in avg and we were looking for another option after using the Holiday Inn for several years without any major concerns there. We must return for sure to the Holiday Inn for our next trip to Torreon.

Good hotel, a good location. Only elevators are nasty (need to insert key card for every ride).

Cleaning

The staff is incredibly nice love it

Great location. Wish bar would stay up open. very nice and secured inside. very clean as well.

Very attentive and professional staff

The bath tub clog all the time,and the mirror falls, the one womans use to do their make up, other than that, everything were normal.

I liked the indoor pool, althought it was a bit warmer than expected, but definitely better than getting into a cold pool. They just have to do much maintenance in the ceiling in that area, it's not well taken care of. Also some floors don't have an ice machine, and the one I did find in the floor where the pool is, didn't work, I had to go to the bar to ask for ice (because the room didn't have a mini fridge, although it had the space for it in the closet/TV stand). The room was nice, some details on the floor and bathroom to fix, but in general it looked good. It definitely recommend to configure the TV to the original language, because basically all the movies were in Spanish. The staff at the front desk was in general very nice, the one at night helped me out with a bunch of documents I had to print and was nice about it. The breakfast buffet was okay, good options, although not everything had labels to know what they were, but pretty complete (you could even ask for a milkshake).

I’m very good breakfast food, bar is very accommodating as well. My only complaint is my rooms ac wasn’t functioning properly and on our last day we woke up to a fowl smell in the hotel.

The sauna and steam room were closed; fixtures in the pool shower area were broken. The breakfast buffet is very good but pricey. Nice to have an elevator! Location is not very good for walking anywhere. The beds were fine and TV was OK.

Great experience

Good