Location, entertainment for all guests, lots of swimming pools.

This was the worst hotel I have ever stayed in . I would like to make a formal complaint please advise how ?

Super loud. EVERYTHING regarding the elevators was an insane nightmare. WiFi only on the ground floor when advertising “WiFi” as an amenity is an embarrassment considering we are in 2019.

Our stay at Portomagno was very enjoyable. From being greeted at reception we were made most welcome. The room was very comfortable and very clean. The restaurant staff recognised us and made us feel welcome. The food was quite good would just like better fish although it had improved on last time. The salads and postres are good. Entertainment,The Hapoy Team are fantastic with the children a d the young man is so energetic and so friendly to all ages. Thank you for our stay looking forward to our return visit later in the year

Excellent stay,requested on our booking twin beds but allocated double,this was immediately corrected . Reception staff friendly and amazing. Highly recommend hotel for cleanliness, comfort and friendly staff. Food good the only thing I would prefer is better choice of fish very poor and very little available .The Happy Team for entertainment are amazing.Great location on seafront.

Very impressed. Hotel on beach front close to all amenities. Not much to fault.

Good: Friendly, helpful staff Excellent swimming pools Not so good: Hotel is tired and in urgent need of refurbishment. Bar area is particularly poor

Very shabby hotel. No wifi in the rooms. No English tv channels. The food is absolutely disgusting....fish not cooked thoroughly....turkey legs not cooked thoroughly and very rubbery...overall not the best eating experience. Only decent meal was the breakfast. Staff pleasant enough. Room was very clean but very shabby. Would not recommend unless you eat out!!

Not expensive, but it definitely doesn't deserve a 4 star rating. Shabby grounds and the breakfast area is a gigantic madhouse. Never seen anything like it. We had to change rooms twice. First because it was the wrong room. Second because the air conditioning didn't work. But that took 6 hours when , if the staff had been honest, could have saved a lot of headaches. Had to throw a fit and speak to the manager. Probably a good place for kids.

We enjoyed our one night stay at Portomagno hotel. No free parking available except for on the beach front in front of the hotel. Check out was crazy busy with only 2 staff members helping over one hundred guests. Dinner and breakfast acceptable but not wonderful. Hotel very outdated.

Excellent reception staff most helpful and welcoming. Hotel very clean,excellent situation next to beach. The room was excellent,very clean and comfortable and a balcony with view of sea. Unbelievable range of free toiletries including toothbrushes and toothpaste and razor and shaving cream. The food was variable and often cold but there was a microwave which made a big difference. Restaurant staff not as good as rest of staff and three times while we were getting food they cleared the table and our drinks,very upsetting. The Happy Team entertainers were excellent. Will definitely return soon.

Great location right on the beach. Food at dinner was great. Be quick to get the best options. Wifi ok except later in the evening, probably when most people are using it, it was a bit slower but ok. Gym equipment needs repaired and updating. Reception staff were nice and efficient. Room was lovely, bed very spacious.

The hotel is rated 4 stars, but the impression is of a 2 star hotel. It is in dire need of an update, particularly in the bedrooms, and the exterior. The staff are all friendly and efficient. The buffet restaurant is good, although the grill section is inefficient with constant long queues. Not to forget the tedious queues for the toaster machines at breakfast time! The food variety is ok, but not up to 4 star standard. Swimming pools and general facilities are good, but again need freshening up. Our main area of complaint was the bedroom. Horrible furniture, very cramped, very old and unhygienic tap fittings in the bathroom + broken shower head + dirty grouting + ceiling panels broken. No spare electrical points in the bedroom for charging phones. I believe the hotel has recently been taken over by the Alegria group. Hopefully, they will concentrate on refurbishing the bedroom areas. The location of the hotel is great, as it is on the sea front, with plenty of bars and restaurants in the vicinity. The beaches of Aguadulce are beautiful and clean, with Crystal clear water.

The Spanish staff were the hardest working team I have witnessed and with 35/% unemployment You get the drift !!

The hotel is situated on the main beach road /promenade through Aquadulce and if you enjoy walking along the coastal paths, cycling, sunbathing on the beach then this is a great place to stay. There are plenty of good places to eat and drink and the weather was fantastic for early April. The hotel itself is average. The rooms are reasonably clean but could be better. The hotel is let down by things that perhaps we take for granted in UK and the overall hotel maintenance is average with silly items not being rectified before we took up residence ie hairdryer located in the bathroom was broken, only cold water available when we needed showers in the early evening. The hotel needs a little TLC to transform it into the 4* hotel it should be. We only ate breakfast in the hotel once as it was pretty poor although a fantastic selection was available for all nationalities. The cooked breakfast buffet was cold and greasy. No tea was available and the coffee was definitely to a required taste. Due to the hot weather, no butter or fresh milk is available only margarine and UHT milk.There were however, plenty of cold meats, cheeses, breakfast cereals etc if that is what suits your requirements. Overall, the hotel is fine and in a great location. it's a great place to stay if you want to use it as a base to explore Almeria, Roquetas and other beautiful parts of Spain.

The staff were helpful,except you cannot get ice and they wont give you any.