Amazing staff from reception to restaurant and breakfast. Room was spacious and clean. Beautifully decorated for Christmas Really nice touch with free snacks as no view.

Lovely staff, good parking, warm comfortable room if a little dated. There are lots of up and down stairs from receptions to the rooms.

We’ve stayed here before but were so shocked and saddened by how run down it now is. Our 2 rooms were dingy, desperately dated, had threadbare torn carpet, dark walls with no pictures etc, dark brown tatty furniture, ancient bathroom, and not even bedside lamps. To be fair the bed was comfortable and the room warm but honestly that’s as far as it goes. We were offered different rooms but told they were all on the same corridor and all the same. The whole hotel is in desperate need of care and attention with exceptionally poor tired decor, peeling walls/ceilings, torn carpets etc. A security door which should only be opened with a bedroom keycard is located between the bedrooms and an outside back door which anyone could wander into (despite notice saying it was locked and alarmed, it was actually propped open all day every day) however the security door would not close properly unless you physically pushed it really hard, and people would just go through it and leave it to “close” behind them, not realising it stayed partly open, so anyone could walk into the area with all the bedrooms, from outside. Breakfast was appalling on 1st morning, clearly cooked a long time earlier (and we were not anywhere near the end of service) despite the waitress claiming it was freshly cooked. The bacon in particularly was literally inedible - overcooked/burnt and then obviously been sitting for some time. 2nd morning we were in breakfast as soon as it opened, and it was not great but better.

Hotel has some beautiful aspects but the room we had gave off a musky smell Very old and dated grubby furniture Just needed a bit of an update

The place is out of date, needs lots of work and painting.

The hotel was clean, the staff were friendly and the grounds were well kept. We didn't eat there, so can't comment on that.

Always helpful and friendly staff, clean and comfortable room. Ideal location for visiting family in the Burnley area.

The hotel was ok. Leisure facilities were very high calibre.