I liked the decorations inside the lobby, it felt like cheerful welcome! The staff was professional, kind and helpful. The room was a good size and clean. The breakfast buffet was also good. The pool and gym were a little small but were overall nice.

The service is great and food also. The bathroom can use some improvements as far as the bath tub. But everything else was amazing great

Beautiful Lobby, the hotel is right in front of the beach, the staff is great.

The hotel is very well located, right in front of the beach and in safe area bustling with restaurants, cafés, bars and shops. It seems that the building is relatively old but well kept.

Excellent customer services

Friendly staff, great location

Water in shower & bathtub was freezing even with hot water turned to full capacity so called front desk & maintenance man was able to fix issue. There was a mild odor (like mildew) in room but bearable. Room was otherwise clean and took advantage of gym & breakfast daily. Lots of restaurant options around property!

people friendly

Nothing to say , just the fact that I will not get back to this Hotel any time soon!

We had in amazing time!! The hotel was very clean and their breakfast is so delicious. Totally recommend it

Great hotel with friendly staff with a 2 minute walk to the beach. Breakfast was great and changed daily. 30 minutes to the airport and 10 minutes from the walled city on taxi. We rented a ocean view room and highly recommend defiantly worth the money. Only negatives are the water pressure is pretty bad on the floor I stayed on 16th floor and the WiFi was super slow. Would def recommend

Amazing hotel very nice people love it very convenient location

Our bathroom had black mold in the corners, we reached out to the front desk and the cleaning person informed us that they have other complaints about the person assigned to that area. The faucet in the bathroom sink needed cleaning of the filter so we could get good water pressure but they couldn’t figure it out. We had a water leak and condensation from an air vent in the room. We requested a price adjustment they offered us a different room, but not available until two nights before the end of our trip, my elderly mother didn’t want to pack and unpack again. I tried to talk to a manager but all I could get is a customer representative unable to do anything to solve the problem or adjust the price, they offered us free dinner which we politely declined. Cartagena was overall underwhelming and the stay at ALMIRANTE is what we enjoyed the least.

Staff were nice and helpful. Breakfast was great. Location was safe and lots of eating options and supermarket a corner away for purchase of water, alcohol, snacks, and goodies to bring back home.

Staff is friendly. Hotel is a bit dated. We did not get the room until 3, even if available. Lots of people waiting.

We stay in for 5 nights, we realy liked the hotel, food in the Terrasa restaurant was good, but best of all was the service, they will assist you with anything that you ask for or need, difenely a 5 star service

breakfast is nice

The staff was excellent. They were pleasant and really great. The area is right across from the Hollywood beach and it's safe. Tourist police were always present.

Construction

Amazing hotel in a great location!

Not really a 5 star hotel. Area around the hotel could use more security. More police. Don’t bother going to the beach- you’ll be swarmed by every local there trying to make a quick buck. I say to everyone order Ubers not yellow cabs. And have them pull right into the hotels front lobby. The food is pretty mid. Friendly staff at least. Attentive. Don’t think I’ll stay here again.

3* hotel

I requested the upgrade! They said they didn’t have a better room. Then the room i was getting was connected to another and I didn’t want. Then, i was offered another room better but I was supposed to pay extra. And I reminded them I have the right to an upgrade. The lady left to talk to someone and finally came and told me I was getting the upgraded because they checked my status with Expedia. The room was bigger but I requested an iron and ironing board and they didn’t have one. I got the iron. The breakfast was terrible food.

Great place Great location

All was cool

Pool deck was nice. Pool wasn’t properly sanitized after someone threw up in pool and no one in pool was asked to get out. Staff were very pleasant. Dj at pool was ridiculously loud.

I had a good experience, my only suggestion they need to upgrade rooms and bathrooms including furnitures, TVs and appliances. I recommend this hotel and friendly staff and always willing to assist you.

The hotel looks nice from the outside but our room had mold in it and blood like stains in different spots. The shower head is not rain fall like, water coming out of a water bottle is faster. Everytime you come out of the hotel there’s people bugging you about tours and attractions. Other than that, staff was very nice and friendly.

close to beach coffee available for early risers - rooms in poor repair - very noisy because of open plan, music and noise from elevators, etc. - in Bocagrande you must get used to very persistent vendors and street people - this hotel should not be rated five stars. It is not even close.

By far the worst experience at any hotel I have stayed at. If there was an option for a zero star I would select it without hesitation. The front desk staff are rude, do not care about their customers and fail miserably at making an effort to turn a negative experience into a positive one. Thank you Kevin and Eric for making a mockery of our hotel check-in experience on Nov. 27. Almirante Cartagena has failed to deliver proper customer service to their client. Front desk staff made us waited over an hour to sort out our room check in while making a mockery of the situation. While waiting, the staff did not make an attempt to offer us a glass of water or coffee while waiting. After further escalation, a room became available, the worst room and poorest condition. No one would have wanted to take their shoe off and lay on the beds in the room that was provided. There was dirt on the furniture, hair on the bedding, blood stains on the floor, a complete disappointment to anyone starting their vacation. We managed to get a room by 9 A.M. and were told by the front desk staff, though they knew we traveled all night, that we cannot have breakfast as our reservation doesn't take effect until the following day. I would not wish this experience on my worst enemy.

Overall, this is a well maintained older 5-star hotel. There are many onsite services that you can indulge here without stepping off the property. I really enjoyed the pool area that overlooked the beach and didn't have to put up with the constant hawkers that try to sell you something while on the sand. The hotel's gym and fitness areas are also pretty good for a hotel's gym. The lobby and main floor/entrance areas are quite opulent and during my time there the staff were setting up a nice Christmas decor. The staff here are very friendly and helpful. My only criticism, which didn't really affect my stay, is that the rooms, while clean and well maintained are a little bit out of date as far as style and could use a refresh. I would stay here again If I was in the BocaGrande area of Cartegena. It is a good value for the price considering all the amenities and level of service that can be had there.

Very nice property