Everything was great about this property except for the “musty smell”. Location, staff, breakfast, cleanliness, etc was fantastic. The decor is a bit old to match the property which some might find charming. The beds were “firm” and the pillows thin but there were several of them.

Very central but quiet, with the always helpful Chiara behind the front desk.

Great location! Right off the square and nice little cafes and wine bars. Food was great! Hotel staff were amazing. Very fun and accommodateing!

The hotel is in a small side street which makes it nice and quiet. The hotel itself is utilitarian in that is clean, quiet and basic. Location is GREAT for both the metro (5 minutes walk), main train station (2 metro stops away), Trevi fountain (5minute walk) with lots of dining options. It’s not fancy, but location was great. There is also a grocery store at the bottom of the road which is well stocked for food and snacks. The afternoon shift male receptionist was super rude and unhelpful… unnecessarily so.. but other staff members were pleasant and helpful. No breakfast options, but again walk down the hill and there are a couple of decent boutique hotels that allow outside guests to dine there!

This is the first time I've stayed at this particular property in Cortona. It is only staffed from 8am until 8pm, so when the fire alarm went off at 5am they were unreachable for over 2 hours while the alarm went off continuously. Luckily a false alarm, hate to see what would have happened in a real emergency. The emergency numbers provided were not working. We went to the police department, they did not come. We called 112 and they sent the fire department after 1 hour wait. We know alarms happen, however, the response was not satisfactory. The hotel charges the same price as a fully staffed hotel, I would not recommend it over other hotels I've used nearby. It's unfortunate. Also, no fridge or water in the rooms. I would classify it as more.of a hostel for the local college that utilizes the hotel frequently. I don't like to give negative reviews because all agencies can have a one off. Hope they improve their policies and also staffing a full hotel 24/7 would be appropriate.

We loved our stay. We find that many beds in the very old towns have hard beds. Not specific to this hotel, but everywhere in general. Lovely room, perfect location.

Beautiful view from our window and amazing view at the breakfast. Such a wonderful owner/man welcoming us. Told us many interesting things and about attratctions, like Eremo Le Celle - well worth visiting! We’re very satisfied with our stay.

My family and I were able to spend one night at the lovely Hotel Italia. The hotel is reminiscent of "old" Italy. The decor was lovely and the staff was very friendly and helpful. The front desk woman made a dinner reservation for us and also arranged for a taxi to pick us up at the train station. She went over and above. The hotel rates are very reasonable and the breakfast that was included was excellent! I would definitely recommend.