Excellent hotel

Overall property is nice. Beautiful gardens, pool, nice food. Big plase of this hotel its how close it is to Saona island. If you are a beach person you gonna be disappointed, although beach doesn't have seewead, has clear water its small and very crowded. I traveled all over caribbean and that was the most crowded beach I've seen, way too many people, doesn't have island feel.

Resort was okay,I suggest that if you really want to enjoy your stay at this resort, do not book the garden view or comfort rooms because the AC wont work at all, because those rooms needs to be upgraded and repaired. please avoid those rooms. Overall it was a decent resort,good food and service.

Very clean, great food , everyone is kind

We were quite disappointed with our stay. The bed in our bedroom was broken. Each day we were unable to get pool towels as they seemed to have 'run out' all day long. We were unable to eat at one restaurant as they were hosting a private event, we couldn't eat at another as it seemed it had to be reserved before even arriving to be able to get a booking.

Good

Landscape is beautiful. Quiet and great for families.

We came here for a wedding. Which was beautiful and the staff is amazing and service was impeccable.

The beach is very nice. The food made me so sick. The resort has to get updated. The room I have was not cleaned properly. The balcony door was broken.

This place has a beautiful beach; clear water, white sand and lots of palm trees. The property landscape is also very nice making the walk from the room to the beach area enjoyable. Food is good with dining options. Entertainment not bad either. Our only complaints would be: 1) cockroaches, we were greeted by one the moment we entered the room, it came out of the shower drain, and we would see frequently during our short stay, a huge one was wondering the hallway, the moment we walked by, it went under the door and got in one of the rooms. My wife was terrified we would bring them home so she was shaking each piece of cloth before folding them in the luggage. 2) clogged sinks and shower drain. One of the sinks was clogged when we got in so we were using only one sink and that one was also draining slowly not to mention the shower drain-your feet would soak in dirty water as you shower.

The resort is huge and very well maintained. Landscape is outstanding, the beach is clean, the water is turquoise and the food is somehow edible.The only thing that marred the stay was poorly trained room cleaning personnel. It was always something forgotten after the room was made - either small towels, or medium size towers, or coffee packages, or sugar, or water bottles... Every day something new was missing. I naively thought the tips would speed it up. Wrong! Tips were taken and ALL towels of all sizes were forgotten to be changed. To be honest, the Front desk was helpful though. Bottom line: Dear Catalonia Bayahibe, please train your personnel better, teach them that money and tips don't fall from the sky, they actually have to earn it. Besides that it is a great resort!

The best beach with sand

Old property and room, condition not working. In buffet waiting water 40 min.

On the positive side, the property is very clean and staff are hard working and friendly. The beach is a beautiful turquoise, sunsets are beautiful and beach chairs are plentiful within a shaded palm forest. The pool has a lot of corners and nooks that are great for small children. There were some clear negatives, though: 1. There was a huge building being built on the property while we were there in November 2023. Even when complete, it will loom over the property. 2. The buffet was quite local in terms of food. Some days it was good and other times basically inedible. The buffet area is oppressively hot and stuffy. 3. The resort and beach feel a bit cramped and crowded at all times. 4. The sit-down restaurants were pretty middling in our experience and the quality of ingredients wasn't great. Very nice atmosphere, though. 5. The beach is fairly steep, with very soft sand, and somewhat tiring to get to and walk on.

We had only one but big problem and disappointment, related to daily service/cleaning person visiting: We were spending time on beach till 6 pm, then 1 hour and 30 minutes in the our room: 6:30 - 8 PM, then evening program, out of room: Restaurant, Show, Dancing till 12 AM. But the cleaning/service woman came for that to our room always at 7 PM, and therefore have completely destroyed our vacation evening time: The period 6:30 PM - 8 PM (1 hour and 30 minutes) was the very busy for us- being in room, after the beach naked (without dressing) we p[planned for Shower, restroom, change to evening dressing for restaurant and start to go to a restaurant at 8 PM. So, any service person visit during this time was very unlikely for us (I was naked man in shower, we really needed to use restroom and so on). Attempt to explain that to Service/cleaning p[person the several time was unsuccessful - we speaks English, she speaks Spanish only. 3 calls to reception desk and talk to English speaking person also was unsuccessful - she promised to move these visits after 8 PM, but it still continue to be 7 PM and continue to destroy our vacation. As we see the service persons have not been trained at all: 1. We must not see them at all - they must come when we are out the room. 2. They never must come to room during 1 hour and 30 minutes period 6:30 PM - 8 PM. 3. We must be able to spend time with me and my wife only in the room, without any 3rd person, like service cleaning.

Great beach with clear water. Front desk service was good and responsive. Dinning staff was awful, they did not come by to check on you if you need more water or anything else, had to hunt for them yourself. Alcohol options are terrible, the worst I have seen and we travel often. Waiters do not exist at the pool/ beach areas, if you want anything you had to get it your self. I would rate this hotel as solid 3 stars.

Hard to communicate with people who don't speak English at all in the resort.

I had a great time with family and friends. I have something to share that I saw with my own eyes. The buffet cook, who was responsable for grilling the meats and chicken, was using the same tong to grab the raw meat and serve cooked meat to customers. He was about to that to me and, because I told him not to use the same utensil, he grabbed a spatula and served the cooked chicken. If that situation is happening in front of people, who knows what procedures they implement inside the kitchen. We’re back home and I have food poisoning. I shouldn’t have trusted the food I consumed. I suggest you have better training and food safety protocols & procedures for anyone handling or serving food. It’s a family hotel and lots of children and elderly (most vulnerable population) visit each year.

I don’t recommend this place at all; the service is horrible; people are rude and impolite… no towels for an overcrowded place!!!

it was our first time going to an all inclusive. we loved it, it was paradise. only thing when we got to our room the first day, it wasn't ready, bathroom was dirty,but we called reception and they sent the cleaning lady right away. food is not the best, but it's ok. at least a lot of variety. most of the staff is amazing, very nice and friendly. and the place itself is really beautifull. i recomend it

Love the place is very convenient and relax

Like the grounds but the rooms are outdated. No AC in the rooms my whole stay 2 days in the Caribbean, you can just imagine.

Always a pleasure to go back there. I like everything about this Resort. Employee are very friendly.

Very nice resort!

This is a nice property, they could use some better customer service specifically in the buffet area, also the restaurants are always empty but you need a reservation for them and it’s super hard to get one. The beach is beautiful and the pool pretty nice, best customer service attention that we had was Yerry at the pool bar he was awesome!!!! The bedroom are small but ok.

Great beach and wonderful staff but some of the continually used fixtures and openings (doors and windows) need to be replaced.

Th

Did not get the amenities and service for exclusive level purchased.

We had a great time at Catalonia. Food was great. Ambience excellent. Staff friendly. Clean. There was only one staff member that was rude. And it was at the front desk when we checked in. He was not engaged and not informative. But besides him…..everything and everyone else was excellent!!!

The resort is for people who likes tropical paradise and nice beach

Staff very rude wasn’t helpful at all with nothin!! Need better politeness staff for sure!

They downgraded