Stayed in a regular king room for the night. Room was pretty filthy. Stains on the curtain,wall by the toilet, sofa chair. Walked in and grabbed the lysol before sitting on the sofa chair. Woke up in the middle of the night to the smell of urine that was coming from both of my pillows...pretty gross. Staff did provide me with more pillows, but yeah...Room wasn't close to the level that other's reviews mentioned. Unhappy visitor.

We didn’t receive our welcome packet. The television was not working properly. We were very tired and the noise level made it hard to sleep. The man who checked us in was super cool, however.

The only issue we had was the super expensive breakfast that isn’t included in the cost of the room and the cashless snack options at the front desk. Very inconvenient and we had to pack everyone up and drive to a store for a few small items. Not worth the cost for the room at all.

Very quite clean and safe

Zircon sound was too loud and so we could’n’t sleep well.

They upgraded my room due to not having the room we got

Our second room (king room) was much better, bed comfortable, again, few amenities. But convenient for our stay

The stay was ok, beds were not comfortable, minimal amenities. It’s was clean and easy access to the purpose of our visit

The roomed smelled, the bathroom door made a screatching noise, no hot water just lukewarm,

Beds were comfy and the pool was nice

Friendly receptionist

Good

I have to say that this site/Hotel was amazing. They have a restaurant located on the 1st floor, they have a great staff, very clean rooms, and I have to say the bathroom was top notch. Very well kept.

The hotel's location was excellent and the room itself was comfortable to stay in. However, it is worth mentioning that the room appeared to be a bit run down, especially the fiberglass in the shower which seemed to have undergone some recent repairs resulting in a terrible patch job. Additionally, there were some visible patches on the walls. The sofa bed's condition was not up to the mark and appeared to be unclean. Despite these issues, the hotel was generally clean and well-maintained.

Literally had a party outside our window until 4 am and the hotel staff did nothing about it. It was tiring and unpleasant

Great location and the rooms were very nice.

The hotel is fine smelt musky in my room. Walls were a bit thin but overall not a horrible place to stay. Bed is comfortable

Bully was good he was by himself no help around evening time we had to wait He was very nice and checked my room for a good heater

Booked a weekend get away for my family, parents, and my brother and his family. We booked this hotel specifically for the indoor pool. First night we arrived it was closed, the next morning it was also closed. We spoke to Malinda the kind front desk clerk, whom had no idea why the pool was closed. She said the pool would be closed all weekend. Everyone was really disappointed. The kids mostly! Malinda right away started making phone calls and trying to find out why the pool was closed and why no one notified her and the staff. She was very helpful. The entire family left for the day to try and make the kids happy and enjoy the day. We came back at about 2pm and Malinda told us the pool was open again. She had made some calls and talked to the person in charge of cleaning the pool. Somehow she managed to have them reopen it. The kids spend whatever time they could there and were very happy. A big thank you to Malinda for going above and beyond to help us. She was very thoughtful and kind!

Homeless are staying outside the property and the tear doors of the hotel are full of trash

Close to restaurants and stores

Nice hotel

Service was very good. Staff was excellent. Only issue I had was the fact that I'm not a fan of cold showers. Water heater needs to be turned up a little.

ok

Old hotel needs a freshen up. Indoor pool but not heated so kids couldn’t use it! Beds comfortable but chairs and carpet in room stained and needs cleaning

There was no refrigerator and when I booked it I was not told.

Very clean and quiet

Checked in on october 5th, the front desk receptionist was not pleasant. Very straightforward and does not give out a welcoming feeling. The website advertised daily housekeeping services but during our 5 day no housekeeping was done. Rooms had limited towels and bedding was dirty.

Easy to book and check in. Quiet.

Could see the property from the freeway prior to arriving coming from rosedale highway the west. Entrance road Gibson needs dmooyhing over road is cut up. Adjoining property overgrown.

Great service and clean rooms. Thank you!

Angela , at the front has excellent customer service and always accommodate my need for a room close to the elevator . fast check in with her as busy as she is . The rooms should have more towels and fresher towels some of the towels so old . But over all a good hotel for a business travel