No problems at all

Perfect location, very helpful staff.

Love this hotel its the perfect location to the castle which we had an event at. Resturant does lovely food

Very nice hotel, lovely breakfast, easy to catch the bus into Galway just outside the hotel, very friendly staff. Good bar at the hotel.

Hotel room was really spacious for a family room. Safe provided in the room also. We stayed for two nights and ate at the hotel on our first night and had breakfast there in the morning. Breakfast was much better than the evening food, and we went elsewhere for the second night/morning for a bit more variety. We used the swimming pool multiple times with the children and the hotel was perfectly placed to be out and about travelling.

I had the presidential suite ... no small fridge for drinks and the TV shown in the photos was not there. Wall TV is wifi enabled for Netflix etc but not connected. We had to ask for the AC to be made operable. It just felt like the hotel was trying to cut all the corners possible to save money. We paid almost 300 Euro a night. On a good note, the food in the restaurant was great as was the food service.

Staff was wonderful, very helpful. Bar was great, very knowledgeable and fun people working there, they also had live music every day!

Very nice hotel with a nice pool, big enough for lane swimming. Excellent breakfast and convenient location for travelling in and around Galway.

great room, very clean

Dont fall for the fancy pics, the hotel is dated and rundown, dont consider it a 4star hotel. The pool is a public shared and pools water hygine was terrible. The resturants were nice though and the breakfast. Staff was very friendly. The location is tucked away, possibly 20mins for galways quay st and city. In my opinion this is a 2 star hotel because of its old building, carpet, drapes and one old small TV.

All around lovely

Very comfortable and friendly hotel, perfect location for touring Galway and surrounding areas.

The staff are so friendly and helpful and the food is very very good. The kids loved the pool too. Great place to stay. Will definitely be returning in the future. I would highly recommend

Everything was great. Room was clean and fully equipped. Pool was clean and hot tub was nice. Breakfast was tasty and the reception/waitstaff was friendly and attentive. Would give perfect marks except it was hot in our bedroom and they don’t do a/c, only heat. They did bring a fan but we could have used 4 more. Other than the temp tho, really great place!

Super easy to get to Galway from here. Great restaurant on site with excellent pizza.

This hotel is more like a 3.5 star hotel.

Great service

Great spot

Lovely hotel and staff. Our family room was so comfortable for myself, my husband and our 2 teenage children. Beautiful room that was clean and spacious. The beds were so comfortable and the air conditioning was cool and comfortable. Breakfast was just ok but we all found something to fill us up.

Seems dated.

This hotel has undoubtedly seen better days and now feels outdated. The service is very good , and the breakfast is plentiful.

It was a great stay. Would definitely use these hotels for my next trip..

Staff was very great at check in. Hotel is clean. The air conditioner does not cool the room (#207). I called to inform of the problem and the staff was very understanding. They did a reset from their end and it appeared to work a little better but still not cooling the room com2rpletely. Also tried to use the pool, which was listed in the room information book as being open untkl 9pm, but when we showed up at 8:30 we were told they closed at 8pm.

Had a 5 day stay with my family (husband and daughter) in family room. The room was ok, a little tired, but

dodgy bathroom door handle made us nervous that one of the kids might be locked in. Otherwise, worked as a perfect home base for us as we drove around and explored Ireland. The only other negative is while the beds were roomy enough for the five of us, the lack of a seating area and table made it messy to carry out and eat food in the room. The lack of a fridge or microwave further limited those options. Location is fantastic. Food and drink at Bia were excellent. Is the lounge ever open? It wasn’t Amy time we tried to go in.

Pleasant hotel. Nice staff. Quiet area a few miles outside Galway City.

Beautiful and friendly hotel

The hours given for the fitness room were wrong because the next day was a weekend. As a result, I was up unnecessarily early. And then it didn’t open “an hour later.” Also, the room was advertised as air conditioned, but it didn’t get below 22 degrees.

Staff were nice, easy stay and great pool

Great place, next to restaurants, supermarket. Quiet.

Great staff. Super clean rooms and facilities. Easy parking spaces. Would definitely recommend.

The food was poor and very expensive. Evening meal used frozen vegetables. Very limited on vegetarian option. Very poor service for breakfast. Didn’t bring us tea and coffee following request, and got it wrong. Cooked breakfast limited and cold, asked for baked beans and the waiter didn’t understand my request, never got what I asked for again. The view from our bedroom window looked like a rubbish tip. Large rusting pieces of metal. Smashed plant pots with dead plants and old plastic bags. The cost of the hotel was expensive when compared to other 4 star hotels that we stayed in during our Irish holiday. We complained to the manager about these issues, but she didn’t act on our complaints. This hotel definitely doesn’t deserve a 4 star rating, at best a 3, but I would give it 2 star rating!