Got to admit it was a bit underwhelming. I aren’t sure how France rank hotels and allocate stars, but we did wonder how it was awarded 5? Or is it just self appointed?

Excellent location, friendly staff, and good breakfast buffet. The hotel is old, mattress was way too soft, and had to reactivated room keys twice. I would have given it 4 stars if it had provided comfortable beds.

We loved our stay at this hotel. The location was great and the room and staff were wonderful.

If I have enough time on business trips I try and stay in town rather than by the airport… and this place is a gem.

I would stay again.

The staff were very nice but the room just wasn't clean. There were stains on carpet snd bathroom facilities were not sufficient. The suite was not cooling properly and we sweated through the night. Thought about moving to another hotel, but did not find many hotels in Toulouse that were high end. Ended up staying two painful nights even though the staff was friendly and did not charge us for the breakfast which was very good.

Hotel well situated. Room clean and tidy but bathroom basin very small and plug wouldn’t fit: shower door didn’t fit either and so flooded bathroom floor. The 2 long fancy light fittings situated near bed were badly placed and kept hitting head on them.

Lovely hotel in perfect location .

A very nice hotel with accommodating staff right in the heart of Toulouse. The rooms are nice but small. But who wants to stay in when there’s a lot to do. Getting to the parking garage is a challenge since you have to share the narrow streets with tons of bicycles and pedestrians. And even with their map, it wasn’t evident. Yesterday there was also a major sporting event being screened on the square. Fortunately we arrived before its closure. It would have been helpful if we had been forewarned. But this was an exceptional event and all turned out well. A big shout out to the very nice and helpful young staff!

We arrived early and they kept our bags safe until the room was ready. This isn’t anything new. But they took our bags to the room before we got back. That was nice. The staff was exceptionally nice and helpful.

Convenient, central location.

Ideally located, immaculately presented and very quiet hotel in the centre of Toulouse.

Location was excellent and the staff very professional. Clean rooms with chic feel

It was a nice hotel, very good location, the mattress was like a cradle, but fortunatelly for the 3rd night they changed it. I did not buy the breakfast in the hotel, but did find in a block away, an amazing Restaurant with a French chef.

Room cleaning should be improved. They left cleaning rag in the bathroom, there were socks from previous customers on the floor. Cups were dirty. Floor in the cafe on the first floor was dirty and sticky.

night porter clueless and did not give us the code for parking, room dirty, broken coffee machine on an askew board so it kept shifting, carpet and wall next to coffee machine full of stains, bathroom falling apart, coffee capsules were not refilled every day, hotel needs good head housekeeper and refurbishment, otherwise great location if you don't have a car

We enjoyed our stay. The room was comfortable and quiet; our window overlooked a courtyard area and, therefore, seemed private. The bed was a king, which is hard to find in Europe. The shower water had amazing pressure! We were glad to have the fridge for our wine, and water was supplied daily in our room. The room is just as pictured. We were a few steps from the Capitole square. (This area is ripe with activity, protests, homeless, young people!)

Perfect

I had an unpleasant experience during check-in at the hotel. The staff was terribly rude and insisted we had no booking, only to discover later that the person assisting us was not properly trained and had been looking at the wrong screen.

Loved our stay. Great location. Friendly helpful staff, beautiful rooms. Good breakfast

Beautiful renovated old structure with unique features and facilities

The he staff were incredibly welcoming and helpful ! A brilliant central location

The room is clean. And the amenity is good.

Really excellent location and nice room.

The location for this hotel is absolutely perfect and the room was a nice size and quiet. The two issues I had was that 1) it was obvious that a prior guest had spilled coffee all of the wall and rug and the two nights I was there it was not cleaned; it was quite disgusting. 2) morning breakfast was chaos. They ran out of pretty much everything and when you asked for bread or coffee cups or plates they started washing the dirty dishes in front of them and took forever to replenish items. Very disorganized. The best staff was Ryan at the bar. He was friendly, kind and very engaging and made the stay much more personal. The others either did not understand any English or when I spoke the bit of French I knew you could tell none of them cared.

The parking for the hotel was a nightmare on a Saturday. They have no on sight parking so you have to go to a public parking of 467 spots nearby. Unfortunately, on a Saturday not one spot was available and we had to go to another location 1.5 km away to find parking. The staff seemed uninterested when we checked in. Later when we went to the bar, no one was there to serve and I actually had to go find someone. All in all, not a great experience and we have stayed at dozens of hotels in France. A disappointment indeed.

Very nice property in great location!

The location is great - walking distance to many points of interest, dining options and shopping. The room was quiet although it was pretty dark due to the proximity to the building across the street and being on the 1st floor. The hotel needs a refresh - carpet is tired and stained (in the room and corridors, doors look dirty because the white is more off-white, curtains are dusty. Room s very small although I did book above average.

Chose the hotel for the great central location. Amazingly friendly, genuine, and knowledgeable service from the team when checking in late on 29/09/23 and checking out the next morning.

Excellent hotel and a terrific historic area. Close to everything that you want to see in Toulouse.

Lovely welcoming service as always - perfect location for an overnight stay in Toulouse 😊

We’ve stayed in various hotels in Toulouse but decided this is our favourite. Friendly service and nice room. Just a small negative was the air conditioning could be colder.