Goff

Great hotel and staff.

Attention to detail was exquisite from all staff members.

The staff is friendly and accommodating from check-in, to room service, dining, and parking. The room was clean and quiet.

Beautiful property, customer service is above and beyond. Close to Park City Main Street shopping and dining.

The customer service is excellent

Everything was excellent!

The area was so beautiful, and the hotel staff were all friendly. What was missing was adding a section inside the only small shop of clothing some fast food, drinks, etc to the store.

Had the best time in the most beautiful hotel!

Beautiful! Everyone so friendly and accommodating! Property pristine. However, they should clean the mirror behind the bar in the restaurant. However, the mirror is quite minor!

Lovely venue, great service but bed was horribly hard and uncomfortable including thin, rough linens. Powder is a lovely restaurant onsite with amazing menu & service

The staff was amazing. Very personable and went out of their way to accommodate any questions or requests.

Lovely room, very clean, too. Accommodating staff.

Everything was great with the exception of pool area. We waited 45 min for anyone to assist us in getting a drink. They were busy and obviously short staffed. I ended up just getting my own water. Joe, the shuttle driver was the best part of experience. He was friendly, informative and obviously knew PC very well. The room was adequate. I expected a bath tub and balcony. Guess bathtubs aren’t necessary anymore. Bathroom was much smaller than other hotels for similar costs, but clean. The staff we did run in to (custodial) were very friendly and accommodating.

You always had to use the car to explore area. Sometimes communication with stuff was challenging because of their missing language skills. But they were friendly. Little lack of maintenance in the suite: TV didn't work properly - even after technician was there. Some bulbs in several lamps were burnt out but housekeeping didn't replace them - even they turned the lamps always on when done with the room.

The staff at the hotel is very attentive. It's a beautiful facility… A diamond in the rough. The dining options were super limited. There was only one restaurant. For some odd reason the staff did not replenish my coffee or clean my coffee cups very strange. I will do that as well situated for skiers specifically beautiful facility.

Simply the Best!

Wonderful! High class, incredible service. Valet parking is not optional and overnight parking was like $30 per night. Just FYI.

Beautiful property! Have to give shoutout to their Manager Ali, who went above and beyond to make our stay special. Beautiful property with great service. The restaurants bartender Travis accommodated our requests for special drinks and always has a smile ready.

Great staff, excellent service and the skii valet service made our trip extra special. I also enjoyed the spa which was impeccably clean and peaceful. My husband and I hope to return again next year as this property was well above our expectations.

Lovely facility and exceptional staff

Never going back….shameful to be rated a 5 star …poor housekeeping, Powder restaurant was so deceiving, management kept apologizing but errors continued to happen…

I have never stayed at a Waldorf Astoria property before, but the insane price and storied name made me expect way more than what was offered. There was only one restaurant, one rather small lobby, staff was kind but absent-minded and seemingly short-staffed, and when they say your room is ready at 4:00, don’t expect it ready much before that. Everybody had to hang out in the lobby for hours waiting on their room. Rooms were average and on the small side. Our phone didn’t work in the room, so you couldn’t call down to the front desk to request towels, call the valet, nothing. Windows were drafty. Glad there was a fireplace in the room to help take the chill off. I think they charge those ridiculous rates because you literally are right across from the lifts for the mountain. But there’s a Wyndham that looked really nice on the same cul de sac with the same access. I’m guessing it costs a lot less than $1,200 a night. Also, all the “action” is in Deer Valley (shops, restaurants, etc.) so you have to drive down there or take a Hotel shuttle to get down there. Bottom line: decent hotel in a convenient location if you like to ski, but nothing special and definitely not worth what they are charging you.

Horrible service for the price that we paid.

Exceptional! Everyone was friendly & super helpful! Extremely top notch!!!

The staff was awesome, especially Travis in the Powder bar. The property was stunning.

Grecia was exceptional. She made the stay even more enjoyable !!

It was a very nice

Ski in, Ski out!

Liked the Christmas decorations, beverages in the lobby, hot tub outdoors...

Couldn’t get our jetted tub to work….wasn’t aware of the need for reservations at the restaurant…everyone was awesome clean rooms

The Waldorf Astoria is an iconic brand with a reputation for superior quality, service and customer experience. However, this particular property was disappointing as the interior of the hotel (rooms/corridors) were tired and in need of updating. Linens & beds were superior, but cheap irons/blow dryers, scratched furniture, outdated flooring, furnishings, missing amenities in the kitchens and just a general refresh/remodel is needed. If we were staying at a traditional Hilton hotel, that's fine, but we were staying at a Waldorf (with Waldorf pricing), which means the whole experience should be exceptional, which on the contrary was disappointing.