We received a friendly welcome. We arrived early but were able to leave our bags and go and explore the fabulous walled city. We had room 29 which was on the 1st floor and overlooked the beautiful garden. We enjoyed a swim in the pool and a dip in the jacuzzi. Dinner was well presented a very tasty. Great breakfast. The bedroom was very spacious and comfortable. The decor throughout was very tasteful and right for place.

Beautiful hotel, pool and courtyard. Great friendly service. Staff so friendly

Great hotel, center of the town, easy walking distance to everything. Would highly recommend this hotel, the pool is great the room are great. We stayed for two nights and only had dinner one of the nights, the food was really tasty and generous. Great team that work on service, really enjoyed our stay.

Outstanding place and service

We were extremely disappointed with our experience, especially considering this is supposedly a 5-star hotel. First, no parking support was offered by staff other than to point to a map, then after we figured out our own parking and dragged our luggage in from a decent distance, the concierge and other staff watched us walk in, continued their chat, and no one offered help. No one showed us to our room nor showed us how to use the unintuitive lock system for the door. When we tried to access the hotel wifi, neither my partner nor I could access it (despite having had no prior issues at other hotels), and the concierge merely shrugged when we asked for assistance. In our room, the TV would turn on by itself, and when we tried to use it, it froze and rebooted itself every 10-40 seconds. The shower handle fell off when touched. We brought these concerns to our concierge, and again, he merely shrugged and said we could just unplug the TV. A lot of other minor complaints that would matter less if this hotel were not representing itself as 5-star quality: instant coffee only, small slippers that don't fit average men's feet, no phone in the room to call reception, heated towel rack did not work, nowhere to put shampoo bottles or soap in the shower other than the floor. We have enjoyed our stays at far less expensive hotels with friendly and helpful staff. Pretentiousness is not the same as 5-star quality.

We love going to Villa Mazarin! The people are so friendly! The rooms charming! The service superb! We have gone numerous times and many staff the same so feels like home! Aires mort is such a quaint place with great restaurants and so easy to get around! Don’t forget to ask for a parking spot in the garage ! Parking is tough there!

There is no better hotel in Camargue. In a quiet corner of the citadel, within easy walking distance of all shops and cafes and restaurants as well as a quick exit onto the salt marshes and biking trails. Aigues mortes is definitely the best place to be in Camargue and the villa Mazarin is a wonderful property to experience the medieval occitan experience. Merci to all the Wonderfull staff

Very pretty and well appointed hotel at the heart of tte old town.