Great price and staff. Cleanliness was top notch and I had a great stay. WiFi wasn’t guaranteed -didn’t bother me as I didn’t require it…good breakfast was available for additional cost.

Worst hotel experience I’ve had in a LONG time. Don’t let the pretty photos and the good price fool you. Employees (especially the front desk lady) were incredibly unhelpful and impolite. The pool, spa, and jacuzzi are NOT OPEN anymore, unlike the listing states. On our second day of the trip the hot water and heat went out (we were there in December, temperatures below freezing) and there was no sign posted, no updates given unless asked, no accommodations for extra blankets etc.. they said we could go to the public pool to take a hot shower but they provided no shuttle and said we could take the bus (that only comes once every two hours) or walk 30 minutes in freezing weather. When it came time to leave the only discount they offered was free breakfast. Only $70 off an almost $500 bill. This hotel feels like it used to be really great but has since gone to the dumps. Do not book here

No parking. Was told to park down the street. Room temperature was set to sauna and could not turn it down. No one at reception. Both at 3 pm and 9 am. Had to sit and wait for someone to show up. Loud. Hubby had to go knock on the door of another room at 11:30pm due to kids screaming on the balconies. Would never stay here again.

The staff are very helpful and very nice. The place is located in a very beautiful area. Breakfast is very delicious. The place is conveniently located near to the cable car around 11mins drive by car. Bus is nearby to the hotel too.

Receptionist could be more polite and smiling. He was speaking to us like he doesnt want to work here, and was very serious. I work in hotels for years but first time have seen such a receptionist. Rooms are beautiful, train rails are near but it wasnt a problem!

Older, but nice facility. Nice large room. Was not told that the high-speed train ran directly behind my room when I booked it. No AC or heat so the windows had to remain open and the train was loud.

Don’t stay here. Dirty and beds so uncomfortable!

Definitely past it’s prime . Room size good, carpet old , bath room remolded but very small, bed/mattress old , balcony carpet damaged and ripped all over

The family room was a good set up for our family of four with two teenagers. The location is excellent for zugspitz and other excursions. There is no spa or hot tub but my understanding is that one gets access to the town health club and buses - we did not use that however. Parking is tight. They accommodated a late checkin without issue. Breakfast is available for a fee, but we did not partake.

Genuinely nice and lovely hotel in traditional Alpin style. Great atmosphere, quiet, beautiful landscape. Room is cosy and stylish, and it has all necessities. A small minus is the limited parking space but all the hotels in the area has the same problem, but on the other side within short walking distance there is a big community parking with plenty of spaces. Highly recommended hotel!

Staff was very kind and immediately helpful with our requests. Very quiet location, beautiful Mountain View, convenient onsite morning breakfasts. Bus service is great to Garmisch-Partenkirchen and Eibsee.

The place is beautiful and the rooms are super cozy. for the price, I paid I was very happy. The view from the room was stunning, and the showers are great. The only thing I didn't like was the pillow.

Stay away from this property unless you like to look at and the sound of renovation work.Two large skips in the car park, waste metal stacked up and renovation materials. No indoor pool, sauna and steam room, jacuzzi and solarium available even though advertised. On arrival no hotel information was provided, i.e where the restaurant or bar was located, location of the pool/sauna and we were not informed about the building work when we booked nor when checking in. No temperature control in the room therefore unbearably hot, was a shared balcony so did not feel safe to leave the door open, balcony covered in dust from the work being carried out below the room. No tea/coffee facilities available in the room. Positives - large room, newly renovated bathroom, both kept very clean.

Room was freezing and the electric radiator did little to warm it up. The hotel is going through renovations do I recommend you book after they finish.

The front desk kindly left my key in an envelope when I arrived late, after going to the wrong hotel.

We received a spacious room with our own private balcony and beautiful view of the mountains. The beds were comfortable. Really enjoyed our stay.

Very bad experience dont ever think to go there

We booked this specifically, in out of our way Grainau, because the listing offered two beds NOT a double bed. We included a special note that we booked it for TWO beds. When we arrived they had only a double bed and told us that if we wanted two beds that we “should have booked an apartment.” They further lied that we had confirmed a double, which we had certainly not. DO NOT BOOK unless you would like terrible service and to not receive the room you paid for.

Check in was disappointing and the room was mediocre with one pillow on the bed that was stained with blood and yellow. There was an elevator but guests are not allowed to use. So be prepared to carry your luggage up stairs. The shower and tub were great, and the view from our room was amazing.

I got a room which had no heating and it was provided an electric heater there which was not enough. The room was old and the WIFI signal was not able to reach. The room was located in the second floor and was only reachable via a very narrow stair.

The pictures represented it as a nice, clean and charming hotel. It is a dilapidated, tired, grungy place. Bathroom dirty, tub would not drain, carpet very old and dirty.. very poor condition for the price premium i was charged

Great ground floor Mountain View and very very fair price. I’ll stay there next month again!!

Patio doors did not lock, beds were very uncomfortable. You could feel every single steel spring inside the mattress. The bathroom was tiny, kind of ugly and felt icky.

The hotel was good and clean . I will refer it to all . Price was reasonable.

It was nice stay for 2 hrs, the rooms were comfy and spacious with nice balcony view, however the upper floor room gets little stuffy as there is no ventilation source. .fast was good however no nearby restaurants to eat. Connectivity is with bus which runs every half hr n sometimes hourly

We enjoyed our stay. The hotel was a great value for the area and the room was much bigger than we expected. Breakfast was a nice addition.

A simple but nice hotel with comfortable bed and adequate en suite bathroom. Reasonable variety of options for breakfast and ample parking. They don't have a restaurant except for breakfast but they recommended an excellent place about 5 minutes walk. Would stay again if in the area.

Very nice place, staffs very helpful and showing us where we can go and even given food selections.

Our stay was everything you could ask for. Couldn’t fault it.

Intrerior renovated, clean rooms, okay breakfast. Some hickups with payment. If you search medium level accomodation, we can recommend.

Pool was closed. Carpets are very old. Breakfast didnt start until 730, you cant check out until 8 and they dont have a key drop box.

Was not what we expected, very run down hotel, room old, need renovation, shower broken, dirty ceiling, pool was closed, I chose this hotel because of the indoor pool, had to take my children to another pool and pay, the pool was closed cause it was not working without notice or sign. Breakfast very limited. Price was high for the type of hotel, going down to the sauna is like going through an abandoned dungeon not tidy at all.