Rooms are very small, some rooms say ‘seaview’ but windows are tiny and in the corner of the room , not like advertised with large bay windows overlooking the sea. No iron or hairdryer in the room, you have to ask for one and pay a refundable deposit. Nobody at reception when we arrived and carpets at entrance old and dirty . Breakfast ok and probably more a family hotel, looks very pretty from the outside , but not a luxury hotel. After complaining about our room the manager was very helpful in eventually finding a room like the one we had booked. The porter was also polite and helpful.

Great place to stay!

Area was being painted but overall needs a massive face-lift

Lovely staff and location we paid extra for meals and so glad we did absolutely beautiful entertainment was good too

What a brilliant Hotel ! Staff very friendly they went above and beyonf for us so we managed to get an extra day as well even though they were busy they managed to let us pay and keep our room. All Areas Hotel are very clean. Its very relaxed and very well Managed. Dinning room is very well organised and you know where your table is for your whole stay. Plenty choices of food from buffet and menu. Location very close to center trams stop right outside. Perfect place for pur long weekend in Blackpool. Thanks to all.

Good

Lack of communication from reception staff. Prices for meals were extortionate when booking ages ago for my mums 82nd birthday I looked at the prices for meals as was extortionate. Had breakfast. When we arrived on second day we stood to be seated / greeted a tall man came in a suit and we asked for our evening meal. He replied have you only just arrived we said no, yesterday. He replied if you had a table yesterday then just sit there. Then we asked the waitress and waitresses if they could answer our discussion and put us in the right place. Do we need to pay for our meal, staff replied no it’s all sorted. My brother also booked with 3 families and he got his meals for £12.when he booked. When we headed the keys and picked up the car nothing was mentioned. However, on our way home my sister received a phone call to say we haven’t paifor the meal. I mentioned my concerns the lady said she would speak to the manager and he will phone back. Whilst Driving I received a call asking me the same question and she would get the manager to call me. On the evening m again my sister got a call and myself after by the cliffs. I asked to speak to the manager she said he was called Paul but not in work till later. Billy asked me if I wanted to pay now or wait again for the manager to call. I replied you have said they were ringing this afternoon but 4 members of staff have phoned in the past 5 hours. So we decided to pay and she replied Paul manager wil phone later this evening 7/7/24

Staff

Very disappointing room this time, had to go upstairs with our pram and room very very dated and an awful smell, this hotel is fantastic and lots of rooms are newly refurbished. Food is fantastic and good entertainment

The rooms are very small with non working 22 inch TV (size of a PC monitor). Very old fashioned funitures in the room. While in the room, you dont really get the feeling that you're in a hotel room, very low standard rooms. The jacuzzi and sauna can only take 3-4 people. I can't recommend this hotel doesn't worth the money.

From check in, which we were allowed to do at 1pm, when we were given our key but informed the room itself wouldn't be ready till 2, till check out which was by 10.30am we had no issues. The staff were all friendly. The pool was abit nippy to start with but it was quiet so managed to get some lengths in. Towels were provided so didn't need to take our own or the rooms. The room we had was very spacious but the lack of plug sockets was the only real let down. Bed was quite comfy but the pillows were on the hard side, we always take our own but I don't think there would've been aan issue if we had asked for new ones. Good selection of food, the first time you have to be allocated a table but after that you can go straight on in. Breakfast was all buffet style enough of a selection, the only disappointment was the fried bread was rock hard so gave this a miss after the 2nd day. We liked that there were toasters and drink machines in our section aswell as in the main area. Dinner was buffet for starters and desert but main was brought to you. There is a menu outside which tells you the main course selection, this was always 2 different meats 1 fish and 1 vegetarian (possibly vegan?) For starters there was 2 soups then a selection of salad stuff and a section of other items for example 1 night it was ribs, chicken wings rice etc and another chilli wedges and katsu chicken. Selection of deserts including a hot 1 with custard. Entertainment was ok a singer and comedian and bingo.

What we expected

We have stayed in the Cliffs many times and it is always comfortable. The food is very good snd staff friendly.

Great weekend away. Would definitely recommend. The only things I would mention: bathroom door didn’t close or lock, paid for sea view but windows were so dirty you couldn’t see out of them properly. Chicken was undercooked also. Lovely place other than those things.

We has a really good time at The Cliffs the staff are so friendly the meals were really good and varied We stay there every year

Great for kids

Lovely place to stay hreat staff ,great food.fantastic shower in the room .cannot fault this hotel was excellent

Well our room was small and tired!! The corridor up to it needs re decorating. The room needed decorating, new carpets, new furniture including a bed as the mattress lent to the right and my husband struggled not to fall out. Windows need replacing. Needs air con as the room never cooled down for our full stay even though the window was open and fan on from the minute we got there. Need a fridge in the room to keep drinks cold. Had to keep asking for ice from the bar. TV was that small you couldn’t see properly from the bed. Dusty in places people don’t always look. Bathroom tiles broken, hair in the plug holes of the bath meant the water didn’t drain properly, dust in the extraction fan and fan in the room. Breakfast was ok but toasters weren’t set properly and juice, tea and coffee not drinkable. We had the evening meal once and was ok but small portions and restaurant opening times are restrictive. We eat after 8pm so 6pm to 8pm was too early. Bars were ok and plenty to choose from. Pool area ok but children playing with balls and jumping in constantly meant we couldn’t swim. Shower in changing room broken and changing room floor was dirty. The whole hotel needs an upgrade!!

Needs revamping in rooms and internal doors to rooms. Air con not on in entertainment lounge it was very warm. Beds extremely uncomfortable as mattress was too soft

Hotel is about a 20min walk to the tower. Smooth check in, reception very polite. Room was large, double and a single beds. Not one of the newly decorated ones but still nice. Kettle didn't work but was replaced. 3 main meals to choose from plus one vegetarian option. If you don't get there early for the evening meal desserts are scarce. Didn't use the pool. We had a pleasant stay and would stay again

Great location, Food fatastic, Lack of air conditioning, our room 125 could not open window and bathroom very hot. Overall Good. Has its own trams stop so park up the car get a tram pass and travel the whole coast Fleetwood to Star Gate hasle free.😊

Very disappointed, food poor, breakfast was ok evening meal very poor . Rooms I had to change 3 times as they were very run down , paid extra 48 pound for sea view , room was bigger n tv bigger , needs proper updating hall stairs carpets all stained , entertainment ok Friday but Saturday awful , singer shouted most of the time , the comedian walked off due to a man being very rude no security to escort him out either . Very disappointing to say the least .

Really good value. Entertainment every night. Gorgeous food, comfortable room, reasonable priced drinks. Staff all friendly and approachable. Tram stop right outside. Swimming pool and jacuzzi were brilliant, enjoyable break.

Evening meal wasnt the best spoke to a few regulars who said evening meal not as nice as ither years . Breakfast was great

The room we had 114 looked very tired, needs a revamp. The one lift said out of order for the whole Easter weekend however I saw staff lifting the sign & calling the supposed broken lift using it the mind boggles when Good Friday when everyone checking in had to wait forever to get a place in the one lift & with a full to capacity hotel it was very bad. The plus part of our stay was the food was absolutely excellent.

Lovely stay food good

We have had a lovely holiday we come here at least 3 times a year can’t fault anything about it food staff all brilliant can’t do enough for you

Having stayed at the cliffs before I couldn’t help but notice standards have dropped slightly since last year . The dining room staff seemed to stand around talking a lot and on several occasions I took my plate to the server before my next course . The car park was full when we arrived so had to park in a nearby side street . At 67 with chronic arthritis this wasn’t the best option. The food was good for the money but sadly was limited in choice and obviously microwave cooked with packet sauce etc Bed was comfortable and room was clean . Would return again but will check the rates for the imperial first Overall the cliffs does deserve better than it’s 2 star rating but is on the edge now of needing a refurb to keep up with the competition

We was told by who rang me for my payment details ect that they can confirm my upgraded room would be a new refurbished one. When we got there they had had any request? We wouldn’t have bothered upgrading and feel like we should be refunded.

First of all, apart from one loud bloke one morning.on reception the rest of the staff were brilliant. Big shout.out.to.reception team and Kaylee in the restaurant. Unfortunately on arrival I couldn't park so had to find alternative during the week. I chose the room going on the photos and one were allocated was tiny, decor was tired and there was no way an adult can use the loo. That layout is ridiculous and doesn't work. Anyone other than a child would struggle. Went to reception and explained situation. They did change rooms to something like I had.booked and although bathroom.small it's layout worked for me, which was essential as I have medical needs. The 2nd room did smell of paint but looked recently refurbished and was world away from.previous. Please.if.you need a plug near the bed take an.extension.as when I asked it seems none.of the rooms have socket.near.bed.. something I've never come across and disappointed when need machine at night. Food can't fault the service. Menu repetitive and too fussy. Why can't have more.normal.choice? Older lift doors dodgy trapped.me as I entered and took too long to retract.

Great hotel vwry nice food to

After one night the windows started leaking in.. They moved us to another room half the size.