First time staying at this hotel. Went during Christmas break. Could not be happier! Very romantic,Great location and people, easily accessible by rental car and not in the snowy hills, nice and private, and not as crowded. So many gifts and care it felt very warming. Attention to detail was superb, hand written personalized card welcoming us. Everyone was wonderful and so very kind. English spoken is fluently. Concierge service was fantastic, super helpful, helped book Ski trips and rental equipment, gave wonderful directions to the ski location in Kappl. Rooms were fantastic, and clean. Views were amazing, most rooms have balconies. There is a private shuttle taxi that takes you anywhere you want to go (Kappl or Ischgl) just call, pickup and drop off was fast and efficient, so you never have to drive or worry about parking. Parking charges are beyond fair, breakfast was excellent, dining services was very nice, had delicious 5 course Christmas dinner. There is nothing else that can be improved, everything was above and beyond!

It was excellent, very good service. Rooms could be a tad cooler at night (it gets really hot, no AC) but everything else was exceptional. I would certainly come back.

New property, great staff . Location is near town center. SPA is good.

Great Hotel Great Staff . Recomend

The staff couldn’t have been more friendly or helpful - felt immediately at home...

Will come back for sure. All stay was nice and all staff were great Shuttle service is free and very good

Great staff - very convenient and quick shuttle service from the hotel to Ischgl. Room was clean and comfortable.

Interior design beautiful. Service: below avarage austrian friendliness, room not made after returning from skiing, minibar not refilled, spa: no accessible personel, stale drinking water, unexperienced masseuce, outdated magazines, telephone ringing audible in the relaxation area. Room: no ventilation, hardly any electricity plugs. Lots of extra charges: parking, breakfast, visitors tax. Overall: Way below other Lifestyle Resorts in Austria in the same prize range. No attention to detail.

We really liked the hotel. Good service, very fashionable design with the right feeling and the food was align with our high expectations. I will recommend this hotel to family and friends

Just returned from a fantastic 4 night stay at the Zhero Hotel in Kappl. Its both an incredibly indulgent and chic hotel, but balances this with a really welcoming and friendly service. All the staff - Maria, Camilla, Dan, Viktor, Annet, Thomas, Michael were super professional, courteous and fun - whether helping us book the perfect place for dinner, mixing great cocktails, or endlessly taking us back and forth to the slopes or nightlife of Ischgl. They were superb.

Just returned from a fantastic 4 night stay at the Zhero Hotel in Kappl. It's both an incredibly indulgent and chic hotel, but balances this with a really welcoming and friendly service. All the staff - Maria, Camilla, Dan, Viktor, Annet, Thomas, Michael were super professional, courteous and fun - whether helping us book the perfect place for dinner, mixing great cocktails, or endlessly taking us back and forth to the slopes or nightlife of Ischgl. They were superb.

Very nice hotel close to ischghl ski area. Friendly staff, lovely rooms, great spa area as well as the bar and restaurant. Free shuttle to and from the town on your schedule was a big plus. Would certainly recommend this hotel for a modern touch to a chalet. Cons: Said there was free parking - there wasn't, had to paid 15euros a day. Wouldn't have been annoyed had they been upfront and said that parking wasn't free. Ate the breakfast in the restaurant and had drinks at the bar, we gave tips on the bill but when we checked out l, they added an additional 10% for food and 20% for drinks so double service. I'm not sure whether this was an honest mistake or a scam but we paid in advance for the room for the entire duration. At check in, was told that "you only paid for half your stay". I quickly corrected that false statement. Fantastic spa area, really well done but no hot tub, in my opinion the one thing that really is nice after skiing. You can rent skis in house. We rented at the slopes because the shop was closed when we tried to rent. The choice of rental in ischgal was better and more convenient as you didn't have to walk around in ski boots. Overall it was a nice hotel and certainly better priced and more modern looking than the hotels nearby.

Excellent Hotel, food and everyone that work there were so polite and helpful. Definitely go again

very nice hotel and the staff couldn't have been more accomodating. Best spa facilities I've seen in a hotel.

NICE

Excellent service and the hotel was very comfortable with great facilities. We were upgraded to the penthouse which was fantastic.

This hotel is amazing and the staff are some of the nicest people I have met working at a hotel. Everyone was extremely friendly from them moment we arrived, to the day we left. Rebecca was the first person we met once arriving, and she made us feel at home instantly. Another great feature was the restaurant. Amazing food and friendly staff here as well.