We had a lovely weekend. Happy, friendly staff. Great food! Great facilities too! We will definitely visit again!

Always a warm welcome

Noisy wedding right below us with no warning - no sleep!

Fantastic tentative staff with nothing too much trouble

The hotel was fantastic. The staff are very helpful with nothing too much trouble. I will definitely be staying again

We had two rooms, these were ok but one smelt of cigarette smoke and the key stopped working after one or two uses. We were asked if we had kept it near credit cards or mobile phones. Most people do. We won't stay there again. Better places for less elsewhere.

Really nice hotel big plus was the fire and ice at the Aztec really good for relaxing after a heavy night at a wedding in the torak.

Older property being improved

The breakfast and serving staff were outstanding. The room was basic, although we booked a superior room. Booking in was not particularly welcoming, firstly we had to walk around a hazard sign and bucket to be greeted by a receptionist who informed us we were far too early to book in! Long walk and had to go outside hotel to access the pool. The carpeted walkway to the pool complex was filthy dirty and not well lit. You could smell the dirt when you opened the door to the carpeted walkway at 7.15 am in the morning. Had to pay for small towels when using the pool. The female breakfast waitress was outstanding, welcoming and superb service.

Nice hotel complex great pool complex nice breakfast & nice room it’s got it all

Excellent second stay room spotless staff at reception and breakfast brilliant

We really enjoyed our family break here for the last week of the summer holidays. The onsite facilities and entertainment was really good for both Adults & Children, There is 4 hotels split across the complex with so much to do, read their website before you visit. We did eat out most days as we explored Torquay but the times we did eat (Breakfast one morning & lunch at the Aztech bar when we spent the day enjoying the outside pool) we found were good. The bed was comfy and we had a decent nights sleep. The hotel is a short 5 minute walk to the beach front. We did request rooms next to each other or close as' possible when we booked as we are a family of 4 (2 adults & 2 15 year olds) which seemed to get ignored as we were given one room on the ground floor and the other was nowhere near and on the second floor. We did question this on arrival and were told the hotel was fully booked. There is alot of rooms at this hotel so it would not have been difficult to accommodate our request. One morning we went to go out for breakfast and the door had not closed on itself & latched when our children went to bed so the door was left open slightly all night which was very worrying. Hotel rooms are dated and need some refurbishments/TLC but please do not let this put you off staying as everything else makes up for this. Just check that everything works! We would happily stay here again and recommend TLH Toorak & the hotel complex.

What a fantastic group of hotels. Stayed in the Toorak but could use all the other hotel's facilities. Friendly staff, free parking and a 5 min walk to the seafront. Room was spacious. Breakfast was good but a little variety would be nice, different pastries, so.e cheeses, especially for us non meat eaters but we loved it here!

we came back yesterday after a few days at the hotel we were happy with our stay kids had plenty to do an really enjoyed the outside pool as it was really good weather when we were there arcade room with pool tables gives u enough to do if the weathers not to good also inside is a lovely pool also . a nice 10 mins walk to the beach which is very easy to get to.. all staff were very pleasant… parking wasn’t a problem at all…

They are letting rooms above boiler room, from which there is a droning noise and vibration throughout the night. Room also stank of smoke. Staff did nothing about either issue. I ended up sleeping on the floor in one of the hotel’s function rooms. Hotel refused refund and managed to ruin holiday. Brilliant.

Old dates hotel needs ALOT of work but does what it says , lots of facilities, great location just needs seriously updating and a lot of work

We had a great week in torquay

Hotel is rather dated

great location easy walk to seafront. Staff were very friendly

Our stay was good my wife had worked there in the restaurant over 50 years ago and said it looked and even smelt the same apart from now being joined to the other 3 hotels. Being joined to the other 3 hotels meant there were a lot more on site facilities but finding a parking spot was a problem and once we had finally found a place to park we spent the rest of the weekend walking everywhere to avoid loosing our parking space. Generally the hotel was clean and tidy but could do with a lick of paint and the windows in our room needed cleaning thoughly inside and out which was definitely obvious when the sun shone.

Hotel is freindly but a bit dated,beds were very uncomfortable old style spring beds,room was large shower was dissaponting.Breakfast wass really good and tasty and hot.Entertainments was good with differnt bars to chose from.Check in staff polite and freindly.If they updated the rooms and showers this rating could easily go up from a three star hotel

Reported faults with room on arrival and did not get fixed during stay. House keeping did not service the room. Milk had gone off at breakfast

Service great. Staff friendly and helpful. Swim pool really good. Food excellent m. My husband has mobility issues. We were allocated ground floor room with terrace and disabled parking.

Love this hotel, the staff are brilliant, the food is lovely, and always clean. I have been coming for several years and would always recommend, it is an old building and some areas are dated, it is great for a chilled and relaxed break, if you want to party and drink like an 18 year old then I would suggest this is not the hotel for you. The only problem I have ever had is with the behaviour of other guests !!!!!!!

Love this hotel, the staff are brilliant, the food is lovely, and always clean. I have been coming for several years and would always recommend, it is an old building and some areas are dated, it is great for a chilled and relaxed break, if you want to party and drink like an 18 year old then I would suggest this is not the hotel for you. The only problem I have ever had is with the behaviour of other guests !!!!!!!

The hotel is looking very tired. It needs a freshing up. One of the walls in the restaurant has a big stain on it. It would of been great during lockdown to have had that sorted before guests came. The hotel room looked tired too. Stained net curtains. I reported no hot water from the shower on my 1st night, reported it again on my 2nd night. Water out of the taps we're very hot but when you turned the shower on, then it was bearly lukewarm. It's the worse hotel experience I've had in Torquay. I have at least 2 visits a year. This was my 1st and last time here. On a real positive note the restaurant staff we're amazing. The food was outstanding and very tasty. Plenty of it too. Real credit to the chef and all the restaurant staff for looking after me during meal times.

We refused to stay in the room in the Toorak because it was just awful. The hotel was very tired and in need of a lot of repair but the hotel room was just awful. The bed sheets and towels looked clean but the carpet was threadbare, every aspect of the room was grim…. We rang the THL main call centre and requested a transfer to another THL Hotel the Victoria. The staff were lovely, in both hotels and the transfer went without a problem. The Victoria Hotel was great…. The room, food and staff.

We refused to stay in the room in the Toorak because it was just awful. The hotel was very tired and in need of a lot of repair but the hotel room was just awful. The bed sheets and towels looked clean but the carpet was threadbare, every aspect of the room was grim…. We rang the THL main call centre and requested a transfer to another THL Hotel the Victoria. The staff were lovely, in both hotels and the transfer went without a problem. The Victoria Hotel was great…. The room, food and staff.

Very clean staff very good food also very good. Very helpful and friendly. Entertainment also very good

Very clean staff very good food also very good. Very helpful and friendly. Entertainment also very good

Very tired

Hotel dated in decor but staff and food very good evening entertainment at the starlight lounge excellent parking arrangement poor