I really enjoyed staying in this hotel wonderful staff

Rooms are nice with decent space. Location is great but noisy as the rooms are right on the street. Windows are no where near noise proof. You can hear the conversations of the people walking by. Otherwise, a great place.

We loved location, staff attitude and cleanliness of place.

Location is great but didn’t like that it had no room service and for bfast you had to cross to the restaurant, food was great but don’t like the fact that for basic stuff nothing is offer there.

Everything was ok, walking distance from the main points in the city I liked a lot, the rooms are bit small but you get everything you need ... and is nice and cozy and the beds are just too comfortable

Everyone who works here has amazing customer service. The place is extremely clean, comfortable and has beautiful touches of elegance. The best location as well.

Best hotel in Mexico!!! Especially the staff is excellent. Always well prepared, fast.

Location is simple sensational, nice breakfast, good service

The hotel is new and it is very well located, however it is too pricey for what it offers. Also it is surrounded by many bars so there is music noise until around 4 am which is uncomfortable. Rooms are comfortable and everything is new.

I checked in at the Plaza Gallery Hotel and Boutique on a Monday night and checked out on Saturday morning and all I can say is this is a clean hotel with a wonderful location. The room I had was spacious and the bed was okay perhaps too soft but still comfortable. There is also a flat screen TV if you want to catchup on news or sports before going to bed. The location is great because most of the top attractions of San Cristobal de las Casas are within walking distance. The only place you might need a taxi for is Iglesia de Guadalupe because it is nearly a mile away but I walked it from the hotel so I could see more of the city. Because the hotel is located in the centro they do play music very late in the plaza but I was still able to get enough sleep. If you want total quiet then you must get a hotel located in an area away from here. The hotel staff including front desk and housekeeping was extremely pleasant. The people I had the most contact with Grecia, Felipe, and Anna were very friendly and have excellent customer service skills. The only issue I had , I did want to use their front desk safe but the key was unavailable so I had to use the room safe. Nearby there is an Oxxo if you need to buy drinks or snacks to take to your room. If you decide to visit San Cristobal then I recommend this hotel.

The hotel was clean and beautiful with easy access to everything San Cristobal has to offer. The staff went out of their way to make us feel welcome and even called us when they thought we may have been lost! Upon arrival they unexpectedly brought mulled wine...a nice touch! Breakfast was complimentary and Just a short walk away. This is our third time visiting San Cristobal and I would stay here again. One of our two nights was a Saturday and there was a loud bar close by that resonated thru our room. The second night was perfect.

Great location, everything you need to see in San Cristobal is in walking distance. Rooms are a little smaller than I’m used to, but beds are very comfortable. Really enjoyed my stay. Would stay here again.

We spent a week in San Cristóbal area the hotel It's located right in the heart of the city, easy to get around everywhere, the staff are very friendly and willing to help at any time, breakfast it was great they just need to find a way to keep it warm most of the time it was cold at the time getting to the room, also they offered a bigger room with an amazing view unfortunately we couldn't stayed because it had a terrible smell to cigarette, little disappointed from that part we decided to stay in this place to be smoking free so I don't understand the smell anyways overall very comfortable place to stay, next time we will try something different.

Very nice! Close to shuttle drop off point from airport, super nice staff, available to is after a delayed flight until 1am!

Excellent room, food, cafeteria good choice to stay in san cristobal.

My wife was a bit sick and the hotel staff arranged a Dr to see her in our room. It was a great experience after she recovered and thank you to the hotel staff again.

My stay at Plaza Gallery hotel was awesome, I had the Jr. Suite and it was perfect, very well located in the city of San Cristobal and very quiet. The room was nice, clean and very cozy although it would be better if it would’ve had a room heater.

Service is fantastic. You'll be greeted properly by the staff and they'll attend all of your requests and needs. No elevator and some errors in the room design make it not the most comfortable stay.

Everything was amazing, except for the fact that the pipelines are old and the bathroom causes problems. The location of the hotel is the best, you can literally walk everywhere and the employees are great.

Great location ,friendly and helpful staff. Rooms are small

Free valet and mulled wine upon check-in, friendly staff, and located steps from zocalo town square. Plenty of shops and restaurants plus free breakfast included at amazing Via Vai restaurant one block away. Authentic street vendors, food, farmacias within walking distance. Greatest discovery; upscale yuppie-hipster bar 500 Noches up the street with live music and Spanish jazz vibe. Music played in hallways gives this place Central Park flair in a quaint town surrounded by mountains. Highly recommended.

Great hotel with exceptionally pleasant and lovely staff. Although the rooms are on the smaller side they are very clean and very well thought out. Very central for all amenities. Fantastic breakfast and the waiting staff exceptionally polite. No problem with the noise in the background as it just happens to be a lively and vibrant town. No soundproofing in the world would prevent the noise coming through! It's Mexico, it's loud. Loved our stay.

The best of this hotel is the location. Yes you are in the middle of everything but you will pay for that, don't forget it. This boutique hotel is a perfect example of many things that this kind of hotels need to change or learn: - Noisy rooms during day and night, you can literally hear everything form the outside. - Lack of security during the night: I forgot my key inside the room and went to the front desk asking a new one, the guy didn't asked my name or any... he gave it to me as simple as ordering a glass of water. - Basic and disappointing included breakfast. - Problems in general design of the room: no power outlets, strange spaces at the bathroom... If you ask me, I wasn't satisfied with the amount we paid for.

Staff, location and service were excellent. We arrived past midnight and I totally forgot his name, was waiting for us, offered some refreshment and check us in quickly so we could rest. Alma helped us book and plan our tours and let us sleep in next morning. Tours were fairly priced and tour guides were excellent. Everyone seemed to enjoy their job. I enjoyed my stay very much.