Hotel staff was very friendly and helpful. Shuttle service was available to get us around.

No hot water was available in the shower in my room, which made this morning extremely unpleasant.

New remodel. Looks great.

Great hotel. Loved the bathroom. But smoke from the casino makes its way into the hotel room. I will say I am thankful to the front desk for running contact solution to my room so quickly.

Drove 3 hours, got there at 4:50 and was told the room was not ready yet. Asked for some sort of accommodation and the supervisor just told the person at the desk "we're full we cant do anything you just have to wait". After 15 min we were able to get to the room. Last time I stay there!

Nice place

We made our reservation kinda at the spur of the moment. We gamble at the casino off and on and like it. This first time making the reservation was easy. The part that we are disappointed in was when I checked us in the front desk person ask if we were celebrating anything. I said, my partner's life. He had come come from the last hospital stay about 2 weeks ago. This trip was just to relax and gamble a little. We were supposed to be in a poolside room close to the elevator and a room with a balcony if possible. The clerk was alone and I repeated my request but she was ignoring my comments. She kept watching her line grow and on the phone asking for help. She said very little and when we checked in the room it was extremely small no pool view, wrong tower. The bathroom shower had long hair on the sitting area at least 20 inches long and 6 strands. The room was missing a chair. We ordered room service and eating was hard without the 2nd chair. Then on top of all of this the food was all barely warm, partly cold except the clam chowder was great. So our getaway first time at Viejas hotel turned out to be very disappointing. I hope after reading this you might consider offer us a comp room in the correct tower and make our trip back a positive trip.We've had some major doctor/hospital bills to pay. I diverted money to Viejas for my partner and it was poor at best. We did try to reach front desk to ask about another room, but they phone rang and rang and then stopped ringing.

Always a pleasure to stay. Rooms are always pleasantly clean. Easy access to the casino and rooms are very soundproof from hearing outside noise.