Hacienda Real del Caribe
Hotel em Playa del Carmen
Hotel 3 estrelas
Motivos para reservar
Inclui itens essenciaisJardim, Piscina, Ar-condicionado e muito mais
Reserve com confiançaTemos parceria com os principais sites de viagens para que você consiga um ótimo negócio na acomodação perfeita
Sobre este hotel
Hacienda Real del Caribe
Hotel confortável estrelas a poucos passos de Praia principal de Playa del Carmen
Além de piscina externa, este hotel tem restaurante e bar/lounge. O Wi-Fi disponível nas áreas públicas é grátis. Além disso, há terraço na cobertura, cafeteria e serviços de concierge no local.
Hacienda Real del Caribe dispõe de 58 acomodações com ar-condicionado, frigobares e cofres. As TVs de plasma possuem canais a cabo.
As instalações recreativas oferecidas por este hotel incluem uma piscina externa.
Além de piscina externa, este hotel tem restaurante e bar/lounge. O Wi-Fi disponível nas áreas públicas é grátis. Além disso, há terraço na cobertura, cafeteria e serviços de concierge no local.
Hacienda Real del Caribe dispõe de 58 acomodações com ar-condicionado, frigobares e cofres. As TVs de plasma possuem canais a cabo.
Os banheiros incluem banheiras ou chuveiros com banheiras, produtos de toalete de cortesia e secadores de cabelo. As comodidades para negócios incluem escrivaninhas e telefones; chamadas locais grátis estão disponíveis (restrições podem ser aplicadas). Os quartos também apresentam ferros/tábuas de passar roupa e ventiladores de teto. O serviço de limpeza é fornecido diariamente.
As instalações recreativas oferecidas por este hotel incluem uma piscina externa.
As atividades recreativas listadas abaixo estão disponíveis na propriedade ou perto dele, e poderá haver cobrança de taxa.
Comodidades
Piscina
Ar-condicionado
Internet/Wi-Fi
Jardim
Mapa de Playa del Carmen
Atrações próximas
Quartos disponíveis
Standard double queen
2 Cama queen size • 6 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Standard superior queen
1 Cama queen size
Acomoda 2
Você será direcionado para Expedia.com para obter disponibilidade e preços
Room selected at Check-in
1 Cama queen size
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
RRRR
Avaliações e comentários
3.0 / 10.0
We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite .
Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .
2.0 / 10.0
We asked for a quiet room however all nite heard music . This hotel try’sto be clean but lamp shade on all lamps have mold painted over dust . Should replace mold is bad to inhale .no more coffee in room or water bottles . Told its budget cuts .
4.0 / 10.0
Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day .
We book here when we travel thru Mexico frequently like the location and service .
It’s a bit older hotel but kept clean .
Friendly staff .
1.0 / 10.0
very weak wi-fi, loud music at night...one clerk not very honest at front desk
8.0 / 10.0
Excellent location
6.0 / 10.0
The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.
10.0 / 10.0
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
3.0 / 10.0
We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
4.0 / 10.0
It’s a 2 stars and not a 4 stars hotel as rated in the review. I was sent to rate the hotel before I even checked in, odd. The check in process was simple. As soon as I walked into the room, it looked old I just wanted to leave. The room has a horrific smell. There was no hand soap in the bathroom. I stayed for one night n checked out early the next day. Wouldn’t recommended.
8.0 / 10.0
Friendly staff
10.0 / 10.0
Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean .
We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.
10.0 / 10.0
3rd shift Administrator at front desk was kind of rude when I asked for some toilette paper, just as if I wanted to overuse the service. (Fact is that we were 4 people in the room and housekeeping was requested to skip in order to sleep late, so toilette paper was not provided earlier)
4.0 / 10.0
Thr lady at front desk was super helpful , room wasn’t ready it was raining and busy .She took our luggage to office said half hr room ready and we went to get a bite to eat.
Returned room was ready .
My only complaint is zero WiFi.
I asked the young mand as the sweet lady was gone.
He said no WiFi it happens ALOT !
I asked can’t you ck it and reboot router - nope !
People need WiFi to confirm flights etc this needs urgent attention.
Otherwise very nice hotel.
5.0 / 10.0
Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
4.0 / 10.0
To much noise. You can't sleep before 2am. Never again.
3.0 / 10.0
Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
10.0 / 10.0
I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
4.0 / 10.0
No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
1.0 / 10.0
The hotel room was gross.
Bed was very hard, pillows are old and stinky.
Bathroom full of mold
6.0 / 10.0
The hotel structure is very nice, the pool is small always full, people all ways drinking alcohol and noise, not recommend for family,
The front desk personnel need to receive a customer service training, while I walked in with my family to the front desk, the individual who was behind the desk ignored us when I told him that we have a reservation for the first time, i told him again that we have a reservation theme he responded with attitude and asked my name them he replied his payment and I asked for my total then he replied back and told me your should know bcz you did your reservation via Expedia, next time do it with us directly and show me a flier with phone numbers,
When i pay him with dollars he told me that he doesn’t havre $4 dollars change, I replied back and told him to bring the change to my room,
Something that never happened,
Before I walked in to my room to read me a few rules of the hotel and one of that was not to drink in the pool, and also he told me that we only allowed to have two towels then I asked him since we were 4 family members in the room we required two more , them he made me to sign a weaver for the extra towels,
I understand hotel rules and regulations and we always follow it, but this time this person made me filling like a thief at front of my family,
Also I asked them to not go inside my room for cleaning and they went through any way even that I asked to their supervisor .
10.0 / 10.0
Wifi in the room wasn't strong. Room was on second floor with balcony and we really liked it.
6.0 / 10.0
I liked the look of the place. However the tub was rusty and the shower head was broken. In addition sleeping in the bed was like sleeping on a rock and the towels were not replaced every day as promised.
6.0 / 10.0
I didn’t like it not to friendly
3.0 / 10.0
Positive: Spacious room, good location, beautiful hotel with a little distance, and then this one guy in the reception was really nice and the cleaning lady.
Negative: Not very clean, everything is old and falling a bit apart, the shower head was broken and kept falling down, you could hear every sound on the hall or on the street, so way to much noice, 2/3 times we tried there were no beach towels even though they recommended us to get them. So we had to do a trip to a cenote without towels. And generel lazy service that did not speak English. And the beds were very hard, and only one chair in the big balcony.
6.0 / 10.0
The room was very spacious, clean and the location of the hotel was perfect. The bad unfortunately..the noise was so loud from the clubs, bars, restaurants and ppl around it. So if you are a person who cannot knock out with noise DO NOT BOOK THIS HOTEL! Thankfully for us we can fall asleep with noise so it wasn’t a issue but the noise was very obvious so if you are a light sleeper don’t do it. The pool was cute we did enjoy it and definitely enjoyed that it was walking distance to everything.
4.0 / 10.0
Poor maintenance, noisy, uncomfortable bed.
1.0 / 10.0
There was night club music going on until 3am that you could CLEARLY hear in your room. It was IMPOSSIBLE to get any sleep what so ever. The pool was also out of service. We checked out the next morning, 3 days early. We would never stay there again.
8.0 / 10.0
It was what we expected and actually nicer, but you do need to have reasonable expectations. We needed clean, and a bed … both were accomplished and the property has real charm and a lovely pool and is close to everything.
There was no air conditioning, our ceiling fan made a loud noise which was not a huge issue as the nearby club dance tunes was loud enough we literally had to talk “loud” to hear each other. We did anticipate this and still felt the price for what we received was a good value.
6.0 / 10.0
The location is perfect, but the cleaning lady stole at least 1000 pesos from my room. And fun 1 bedbug in my daughter bed.
8.0 / 10.0
Within walking distance to everything that we needed. Our room was nice, although a little loud at night but that is to be expected with where it is located. Nice pool, wifi was a little slow but worked ok for us. Lots of shopping and restaurants within a block and only 2 blocks to the beach.
8.0 / 10.0
Pros:
Great location close to beach and 5th Ave. Anything you would need is in walking distance.
Staff is friendly
Clean
Great rates
Cons:
Not enough chairs or towels for pool
Very noisy at night
6.0 / 10.0
It’s a hotel that really cuts back on investing for renovation. The elevator ir broken and never got fixed. No wifi in the rooms. I know they mention it but who does not have wifi for their guests nowadays.
The air conditioning needs cleaning.
We had a water leak in out bathroom that has been there for years. (I could tell because it had already opened a hole on the floor where it falls.)
It just seems that they don’t work on details.
3.0 / 10.0
Normal
4.0 / 10.0
A nice tourist class hotel. Clean, nice pool, free parking (must leave key), great location. Terrace was a bit dirty and room safe was broken otherwise nice experience.
10.0 / 10.0
This is a beatiful hotel with great amenities! The staff are very friendly and helpful. The property was extremely clean and well maintained. Our room was extremely clean and spacious! The beds were comfy, but could use better pillows. The water pressure in the shower was the best I've ever had in my life! The restaurant downstairs was also excellent! We absolutely appreciated the ability to store our luggage safely with the front desk as we arrived well before check-in time, as well as use the amenities such as the bathroom and pool. We were also able to store our luggage again after we checked out, as we had a late flight departure. I would definitely stay here again!
10.0 / 10.0
Everyone at the front desk was very courteous. There were several rooms available at my check in so the young man at the front desk took the time to show me a few of the rooms and let me make a choice. I really appreciated that as I had never stayed at the Hacienda. I loved my room and will definitely return. The room was spacious, clean, and comfortable. I also loved the location of this hotel.
5.0 / 10.0
This is very good hotel, it is hidden jam in the crowded hotel area, I recommend to everyone. When you enter the hotel, the structure is beautiful, swimming pool is in the middle. There is roof top. Room is huge, much bigger than the similar hotel we stayed before. Room is super clean, new renovated bathroom. Furniture is old style but good quality. We like it so much. Bed is comfortable. Overall we feel like this is the most valuable stay in my 15 days trip.
5.0 / 10.0
Super
3.0 / 10.0
They have a great pool. The sky deck has a lot of potential but is not in use. There was night clubs which kept you up until 3:00am. I can't recommend do to the noise.
10.0 / 10.0
Awesome hotel. Small but perfect in the heart of Playa
Perguntas frequentes
Qual é o custo deste hotel em comparação com outras opções em Playa del Carmen?
O preço médio dos aluguéis em Playa del Carmen é R$ 785 por noite. Esta acomodação é R$ 205 mais barata do que a média.
O estacionamento está incluído neste hotel?
O estacionamento não está especificado como uma comodidade disponível em Hacienda Real del Caribe. Para obter mais informações, recomendamos que você entre em contato com a propriedade sobre onde estacionar.
Há uma piscina neste hotel?
Sim, uma piscina está disponível para uso em Hacienda Real del Caribe. Dê um mergulho!
Hacienda Real del Caribe aceita animais de estimação?
Infelizmente, este hotel não aceita animais de estimação. Tente pesquisar novamente e filtrar por “Animais de estimação permitidos”
Quais comodidades estão disponíveis em Hacienda Real del Caribe?
Encontramos 4 comodidades para esta locação. Isso inclui piscina, ar-condicionado, internet/wi-fi e jardim.