Great property!

I was placed in a room my first night and construction was being done around 7:30am after a long late night of travel . The noise was so loud I couldn’t rest . After going to the front desk and asking for a different room I was told they would call or email me when they found something similar . They never called . There was no hot water shower 1 out of the few days I was there . The food and the staff for the restaurant were amazing and the food was amazing. The prices were not expensive very reasonable. Only reason for not getting 1 star . Over priced for not having anything near by to do . You have to get a taxi to and from town .

Good getaway from the city. Hard to find it though.

It was relaxing to stay at a resort. The staff was very friendly. We loved the pools.

Safe

We got VIP but they didn’t treat us like VIP because we wanted to play tennis and they wanted to charge us for the racks and courts and we asked to play basketball and they didn’t have balls

Nice hotel but too far from any restaurants or activities

Good food and customer service

All was perfect

The resort is very nice, clean, and love that we had the beach privacy. The front desk is not very helpful, Cynthia was rude.

Love it, but away from town. We had a good time!!

Beautiful property, I would definitely go back. The only con is that it is far from town accessible by a dirt road. Not complaining, this makes the place so special, however you need to either buy plenty of groceries for your entire stay on your way from the airport (which is what we did), or depend entirely on the one restaurant on-site. Round trip taxi to town is about $65.00 dlls so be mindful of that. There was one day that the building we were staying had a problem with the water supply and there was no manager in charge to update us on status. The very courteous front desk person was unable to answer our questions and no one else to support her with answers. I believe we had one of the best units in the property (4 bdroom 3 ba beach front - ground level) and we fully took advantage of it. Steps from the beach and pool. I am sure you will enjoy your time as we did. Thank you Vivo for your hospitality, we will definitely be back.

This place is in the middle of nowhere about 4 miles down a dirt road, good and bad? The place was nice though, but pool was dirty and stuff was a bit expensive for the area.

Property includes individually owned units available via rental pool. Ours was minimally furnished; showers didn't drain well and the dryer didn't work effectively. Property is scenic but very remote from any town areas and airport. The only food&beverage option was at the hotel. Limited convenience store onsite. Taxis from airport are under tight control with a surcharge at least $300 pesos higher than the same ride back to airport. Not impressed.

Very friendly staff.

Overall good.

The apartments are very nice. New. Clean. The property as well. The problem is the service at the bars and restaurants. Extremely slow. For some French fries we waited more than an hour. Any meal takes 1-2 hours. I also became very sick on my secondary from food poisoning from something I ate at the restaurante. To get any service it is very hard and limited.

The only issue we had was I reserved 3 rooms and the hotel said we had 4 reservations. Please confirm we only had 3 reservations and the not paid for 3 reservations. Thank you

N/A

First let me say that we spent a lovely 3 days at Vivo Resorts. The location is stunning - the massive expanse of almost private beach with crashing waves will stay in my memory a long time. Most of the staff are super and the resort, being all apartments owned independently and then either with owners residing or people on vacation, had a really friendly vibe where lots of people obviously knew each other and participated in activities (yoga , volleyball, etc) with plenty of open and free space. There was a whale swimming off shore on one day, and participating in the turtle release one evening was a real joy. So if there hadn’t been a few negatives , it would have been 5 stars. But here are the negatives- - the room we booked (one bed penthouse) wasn’t available - they had overbooked. The alternative, whilst bigger, did not have the view or feel of the penthouse, even if it was priced slightly higher. The most annoying part was the staff were trying to make out that were giving us what we booked - in the end I took screen shots to prove something they absolutely knew (and eventually admitted). So the check in was incredibly annoying. - WiFi was out for nearly a day - Cleaners’ cleaning cloth was found inside my wife’s case. The case was open and it doesn’t seem that anything is missing , but a wierd occurrence nonetheless Other than that, the food was excellent and most of the staff were lovely.

Everything

We love the place, the rooms are very nice, the view of the ocean is fantastic! The pools are very enjoyable and the food at the restaurant was amazing. The staff at the restaurant are vey kind. We were really hoping to make Vivo are oficial place to stay in Puerto Escondido but the staff at the front desk lacks training, our room was cleaned everyday but the living room wasn't. For the price you pay we would suggest that coffee, shampoo and soap would be supplied daily, because it's not. The first day there were two conditioners instead of one shampoo and one conditioner, we reported it and nothing happened, so we had to go personally to the front desk to ak for shampoo. Instead of a customer service attitude we got a "it will be taken care when possible"....Not enough sun chairs by the pool taking into account the number of rooms. Very limited options for happy hour. On January 1st the restaurant service was very affected: few waitress, some kitchen staff didn't show up, they had ran out of certain food supplies, etc. We understand the challenges but it would've been appreciated if there had been a sign explaining the situation of the manager walking around the tables to explain the situation, but when we suggested this, we were told she was on vacations! During high season? Please know we do care for Vivo Resort to be successful since it is in a unique spot and so much investment has been made. So in few words we suggest hiring a manager that will make it so!

We loved the installations and the seclusion of man as (I love you the hotel. The beach was very nice

We loved this place definitely going back!

I have traveled all over Mexico, and for a resort to provide a level of food quality was particular the staff was always very friendly, providing that typical Mexican hospitality of service

IT WAS VERY RELAXING ,VERY NICE VIEW TO THE BEACH ,AND CLEAN, VERY VERY ATTENTIVE PERSONAL PLACE.

Its great, love it

The property is located in a restricted area meaning that you have to drive 20 min in an uneven dirt road. The road is full of bumps rocks and is not of easy to access with a small vehicle. If you are considering this hotel defenetely consider in advance to rent a 4x4 vehicle otherwise you will be stuck at the hotel or will need to pay around 50 dlls (one way) per trip.

Hotel is very far from anything and there are no activities there. The beach is not swimmable. The road to get there is very bumpy and takes 20+ minutes to get down from the main road. Very expensive for what it is.

This resort was a complete disappointment. A complete lack of services and bare minimum effort for guest care. The children’s club was closed, and only one restaurant was open during our stay due to ‘low season’ that isn’t mentioned on Expedia. Swim up bar closed at 5pm..seriously. We stayed at a beautiful but expensive villa. We arrived and it was nice but nothing was there, no coffee (basic for any hotel), no drinks, no laundry detergent, no fruit…definitely not VIP. We called in advance and were assured the store on the resort had what we needed…nope! The worse part was phrasing the resort as rustic..nope just not developed or finished. It is a 30 minute drive to town on dirt roads, parts of which were floaded and had crocodiles in the water. $50 USD to get to town each way but definitely not safe to leave hotel at night to take advantage of activities in town. A ridiculous and disappointing waste of a trip.

The most relaxing vacation of my life! The timing was perfect. We got extremely lucky!

nice and clean ,