hotel was to a nice standard. and staff at reception very helpfull.

Great hotel with spacious, comfortable & clean rooms. Really good location.

Such a good property with a great location for access to the slopes. Highly recommended

Hotels looks new. Rooms are spacious and well equipped. Unfortunately services in the lobby bar and in the restaurant are poor. If you have to ask if you can be served in the bar and ask waiter to set you a table and bring you menu you don’t feel like in the 5* hotel. I’m sure there are employees who know how to act professionally and deserve our thanks unfortunately they were in minority.

It is overcrowded, to many families with small kds

Great location near to beginners slopes with great English speaking instructors - we went during England and Polish half term so it was very busy - we booked skiing lessons from England - and they were great at returning emails and their English was brilliant. The room was very spacious for family of 4 - kids sofa bed mattress very thin - but aren't they always. Very clean. The curtains did not close fully - which was annoying. Design flaw in the bedrooms (or at least room 1523) is that there are pieces of wood (rather than plasterboard) - at high level which meant you could hear every word as though they were in your room - which isn't great if you are trying to sleep and they want to party! The second worst part was most of the staff (not housekeeping - she was very smiley) were simply unfriendly and un-smiley - a smile doesn't cost anything! - some of the staff said "you're welcome" when we thanked them - which was in stark contrast to most of them, and simply makes for a more pleasurable holiday. But the saddest thing for us was that we didn't eat in the restaurant in the evenings -(despite having having paid for half board) because there was nothing for (unadventurous English) children to eat - the food was good for adults and adventurous children - rabbit / pork / chicken in all sorts of Polish sauces - but some chips or some pizza or chicken nuggets - or something 'international' would have been very much appreciated by us! - Breakfast was good though.

Lovely spa and well set out property. Top floor cafe was a lovely place to relax with a drink in the evenings.

very good standard and location with east access to all services

Great hotel. Opening hours of sauna and pool are great too. Bar tender - small one not the nicest. I think he just looking for tips. But overall it was

nice place , stuff , location But the breakfast wasn’t varied as expected yet , i recommended this hotel for Zakopane visiters

A nice hotel, located within a suitable distance from the town centre. However, the hotel lacked the small refinements that you would expect from a five star or four star hotel e.g. room controled air conditioning, curtains which could be fully closed, separate soap and shampoo in the bathroom, and a shower which you can stand underneath without having to hold the shower head to prevent soaking the bathroom floor. Despite of these negative points, the hotel boasts a very high standard of facilities such as the saunas, pool and the spa treatment rooms. All of which we enjoyed. A good Variety and selection of food for breakfast. Our room was finished to a high standard, very clean, with a comfortable bed and balcony. Overall our stay was pleasant, but not sure if I would recommend based upon the price and previous experiences of similar establishments. Maybe it was the time of our stay or a lack of coordination between hotel staff, but we couldn’t help feel a little dissatisfied with the whole experience!!!

No i never had bad experience at front desk ever this is the first time she was soo bad i had to comment . This place not event two start . I would never stay in it again . Not worth it .

The staff is not qualified for them job,no experience and they don't show no interest to give a good service starting from reception till restaurant The food wasn't great,you don't have really what to choose,nearly same food everyday

Amazing hotel! Would stay here again over and over!

Absolutely wonderful hotel in a magical Zakopane, among spectacular polish Tatry mountains:)

Great facilities, swimming pool, kids playground, spa, gym. Breakfast, dinner and parking included. Excellent rooms, cable TV (multiple languages). I guess the hotel complex is less than 5 years old. Professional service.

Great hotel, perfect for your family: pool, playground indoor and outdoor

The hotel was beautiful and very clean! The breakfast buffet was delicious with many options to choose from. The pool was clean and there were three hot tubs available. Also a sauna, steam room, and lots of other areas designated for relaxation. Check in and check out were easy.

Would definitely recommend. Great breakfast. Family friendly hotel.

I was surprised with how nice this hotel was. I had read some reviews about the service if you were non-Polish speaking but found that rather than being rude as suggested by someone else that hotel staff just seemed to be not so confident with their English but it was fine. The hotel was nice and clean and had good facilities for young children as there is a large playground outside and a small playroom inside. It’s a short walk away from a beginner’s ski slope and a short drive from the town centre. It has a nice pool and steam and sauna. Our room was also very comfortable.

Perfect

Beautiful place and very nice hotel! Shame the check-in starts at 16:00 only and nobody told us we had to deposit the card or money to purchase anything.

you can find in the hotel, all you need. very friendly.comfortable rooms and all other facilities

Service was great, employees were helpful and friendly. In winter, caters mostly to Polish families with small kids who are there to ski at the kiddie slopes of Nosal which are across the street from the hotel. Rooms are nice and at a high standard. Can't beat the price!

Excellent staff, facilities, room, and views of mountains

On two occasions during our stay the noise by there own people shouting in Polish lasted into the early hours of the morning 4.00am. There were no English tours. Next time we book a holiday we are making sure it will be a package holiday either with yourselves or another tour company