Great location and very helpful staff; comfortable. Complete delicious breakfast

Room was spacious and comfortable. Staff friendly and room was ready for an earlier checkin. Housekeeping staff freshened room but did not replace coffee service. Small things mean a lot

Loved it! Right in the center, spacious, clean and beautiful. Two nice queen size beds with crisp clean bedding. Highly recommend!

The room was big and clean. However, the entrance of the hotel has steps, which make it hard to go in with the suitcase. Even to get to the first lift, there are more steps, and despite having an incline, it’s sooo steep that it’s pointless. If you’re a fit person should be fine. But if, like me, you had surgery recently - it’s really hard. This should have been made clear when booked the room. The room had a fridge, but the fridge wasn’t that cool, so wouldn’t be fit to keep food. Maybe a few drinks. Again, this should have be made clear on the ad. Lastly the aircon doesn’t allow to control the temperature has 6 settings: -3 to 3 whatever that is. Even on the -3 wasn’t great. The hotel was clean and central, but I felt let down by the amenities (fridge, lift; aircon) that were supposed to have and were below average.

FOr a three day stay in this hotel an inducement was offered to save on their cleaning costs that we would receive a benefit of a drink. For the two of us that meant two drinks for the whole period of the three days. So in reality it cost them about two euros to save them three days of cleaning costs. Well done them. Suckers us.

A good idea from the hotel is an option for the guest not to have your room made up and towels changed each day. The inducement, however, is absolutely a joke and is rather pathetic. For our three day stay Our inducement was beer/drink For the duration of our stay (not one drink each day) Never again

Safe did not work and room was warm. Front desk did not want to answer any questions concerned with local sites.

The room was nice and comfortable. We found it off odd that the room with the shower in it did not have a door! They don’t offer washcloths. Other that those two things everything else was great. Front desk staff were very nice and helpful in providing us with tips.

A

Ruime schone kamers, gunstig gelegen

Everything was good except that the mini bar didn't really work. The manager came up to fix it for us, but it wasn't cooling.

The location is great and it is in old town but when we arrived, the blond lady at the reception looked down at us in such a humiliating way that I couldn't understand the reason as we were so tired. Then I asked for the room and when she learnt that we had a superior room, she changed her treatment and tried to kind to us. I couldn't stop thinking that she was treating the customers according to money they have??? Anyway...I had my mother with me and she had a problem with her leg and she was so tired. Then this blond young lady wanted me to fill in the stupid form via a digital screen and I really found it so stupid as she really saw us being very tired and she ignored it, not even offering us any water or any seat for my mother...She could have fotocopied our passports as we did in the previous hotel in Berlin and when I was doing it, I said the whole procedure was stupid but she said this is the law?? Excuse me but it is not the first time I stay in a hotel and they were better at their treatments with the customers. But this woman repeated the same thing with her cold face with no help offering to us...and I said I will write about it and she kept repeating the same thing as if I dont know anything about the difference between what law says and what the procedure says...anyway I think the hotel should choose better employees to welcome the guests at the reception. Apart from that the breakfast was good.

Fint hotel centralt i byen

The only complaint/issue was that the air condition was not working but the staff insisted it was working. It was cooler outside than in our hotel room. We have a balcony but because people on either side of us were out smoking we couldn’t open the doors to get fresh air in. The front desk did provide us with a table fan which did help.

Great location in old town on the main square. Shopping center, tram, churches all here

Amazing place to stay! Great location in the center of city. View from the window was outstanding right on the square. Awesome restaurants very close to this place. Easy to park a car. Room was wonderful, very clean and comfortable. Welcoming staff. I loved ever about this place. Highly recommend

Great location very central

Location was great, but one reason we choose was because it has AC. AC never worked properly and appeared to be shut off early every morning. Room got HOT. It was even cooler in hallway. Front desk seemed unable to remedy. Also there is no door in bathroom. Shower is in full view of anyone else in room. We would leave room when somebody had to shower. Weird and inconvenient.

We had a regular room which seemed a bit small but was still comfortable and clean. Air condition was not up for the task, it was limited to either raise it or lower it by 3 Celsius which was not enough to cool the room so we opened the window which lured mosquitos in. Other than that no complaints. We had the breakfast buffet everyday which was amazing! We would stay there again for sure as the location is also perfect.

Service was quite dismal. Didn’t get promised “VIP welcome drink.” No wi-fi in room as promised. Air conditioning was nonexistent. (There was a thermostat on the wall, but you could only set it for 3 degrees above or below the current temperature. Even then, the room never got cooler.) Reception desk was too preoccupied to attend to me when I went to inquire about above issues. (They were both speaking with friends.) The hotel itself was nice and in a good location, but I wouldn’t stay here again.

Terrific location, close to Semperoper and other famous buildings. Tram system on hand too. hotel was perfect in every way. Quiet at night and many restaurants within a few yards

Perfect location— close enough to walk basically everywhere.

Great location to the old city centre. Room fit family of four very nicely.

Excellent location and very nice hotel. There are definitely cheaper parking options around which we took advantage of. Only downside was that the VIP perk of a free drink turned out to be water & coffee in the bedroom...a standard in almost all hotels we have visited without expedia perks. Would recommend this hotel & stay again.

The property is clean and targeted towards business travelers. The breakfast was nice. Downsides: parking is across the open square and you have to drag your suitcase up a few steps to get to the elevator.

Great location, right at the centre of town. The room was on the small side but clean and comfortable. Close parking but unfortunately the instructions to get there weren’t good and we spent almost an hour trying to figure out where it was.

OK. Near to Frauenkirche and other attractions.

Loved it

Well located hotel close to public transport and restaurants. A little mean spirited as only one bottle of water per stay . Notwithstanding we are gold members and when booking VIP perks stated free beverage and room upgrade if available either were offered.

Nice room with good view

Terrific last minute booking. Market right out the front door and walkable to and from Hauptbahnhof. Took up the breakfast option and the bakery items in particular straight from the oven. Easy checkin and so easy to walk around the main Altstadt area. Even though it was busy weekend in town the value for money was good. Room was really comfy.

Nettes Personal