The air conditioner didn't cool our room properly.

2 hand towels, small shampoo and one soap in bathroom. No towels or facecloths, no glasses. We went to the front desk to request glasses and he said they were in the restaurant and it was locked. No blankets on the beds. Pools were dirty and scummy. No restaurant, no room service. Restaurant served breakfast then closed. No where nearby to get a meal or drink. Not safe to walk in area. No shuttles, no multilingual staff, no tour and ticket assistance. No 24 hour front desk. We called Expedia 2 times to help us get out of this nightmare and they tried phoning the front desk 2 times and no answer. They advertise all these things but in reality, it’s barren and NO SERVICES. Ghetto.

Great place and people.

Good

Restroom doors and sink were dirty. Pool hours are inconvenient. Pool closes at 8pm. My children had their feet in water and were told by hotel receptionist to get off!!!

Excelent place

Very clean, good service, large room. It is right off the Cancun-Tulum highway and good place to stay if you are on your way further south. Good choice for Playa if you have transport to beach, ferries, 5th avenue.

Great place for its location

Hotel was ok for our 2 nights , spent most of our time out and about. Clean but outdated

I liked the large rooms and the rooftop pool and the views from up there. Breakfast was modest but it was included so great. Laundry directly across street and all rooms have a nice big balcony.

Outstanding customer service! Mr. Carlos helped to find affordable transportation. The cleaning lady was amazing. The immediate areas surrounding the hotel are not pretty, but the place is safe and close to the beach and the downtown area, with excellent restaurants within walking distance. We will come back

Nice breakfast included in stay. Short walk to a great strip club, and mega market.

Not clean and noisy, can hear everything.

Great for the price, especially if you dont want to go stay in busy area, good parking, rooms clean

The staff is friendly and rooms are spacious. However the photos are misleading. The hotel is in need of some maintenance. Especially the rooms. Old Paint makes them look dirty and old tiles too. I asked for a flour tortilla at breakfast and they denied it. The area is a bit sketchy.

I came on a family trip from southern California where we booked three rooms. We stayed here for 4 nights, and during those 4 nights, we had fantastic service. Everyone that works here is kind and helpful. We did have issues with one of the room's AC and another room's TV. The room with the AC problem needed the remote reprogrammed and it started working fine afterward. The other room had no TV/Cable service but was not much of an issue since we were able to use their super WIFI speeds to stream Netflix/Disney. We also did not bother to have them investigate it. I noticed there are more locals that come here but that made no difference in our stay. Breakfast was decent, nobody had any complaints. The pool pictures are filtered so they appear nicer than what they really look like. However, it is a hotel and not a resort. The water pressure was strong, and the water could stay warm or cold depending on what your looking for. I've stayed at resorts, and this was an issue, but not here. The location was perfect but the area it was in looked sketchy at first, however, we never felt unsafe. Pros: Fast Wifi Speeds Very Clean Breakfast was decent Strong Water Pressure Location (close to Xcaret Parks & shopping centers) Cons: Outdoor Parking Could use a bigger indoor/downstairs pool (pool pictures are filtered) I would stay here again if I came to this area. We chose this location since we only needed a place to sleep while we were out doing activities.

Great location

Ok hotel you stay no more than one night… not much yo do around. You can walk 15 min to 5th avenue, but side walks are not properly cared for and it didn’t feel too safe.

Muy limpio y muy bonito para el precio♥️

Affordable, best location and safe. With excellent friendly staff. I will for sure stay at Hotel Angelo's every time I visit Playa del Carmen Mexico 🇲🇽

Very good value. Good location, close to colectivo, not far from 5th avenue, close to market. Very clean and spacious , nice pool. Very friendly stuff.

Nice place, less polished neighborhood.

Was a great little hotel for a one night stay. Disliked that the hallways to rooms were dark until the lights were turned on. The pillows were very hard. The included breakfasts fast was sufficient.

I wish the pool hours were longer.

Not what I expected, but good after all, the employees were very helpful and very nice, I really liked that my beds and room was cleaned on a daily basis. But again, it was a family vacation, so we didn’t spent much time in our rooms, mainly to shower and sleep.

I loved the stay here !!!

Un poco alejado de la zona turistica pero excelente y económico

Tiene lo básico y está cerca de centro de combie te lleva Holbox. Esta muy bien precio por lo q te ofrece

A very nice hotel, not in the tourist area, but in the nicer part of town. Great for the price. Very clean and with a good breakfast.

The staff is very nice and the hotel itself was great!! Very clean and the breakfast was great!! This is our second time there and always have a great experience!

New room spacious and clean with refrigerator, Good breakfast included, friendly staff

Great daily breakfast. Friendly staff and very clean.