Tiny bedroom and living room has two double beds instead of sofa. Design of the bathroom is not practical. Very pricey but poor quality.

We booked a last minute girls weekend over labor day. The Palms at Fire Island providesd a beautiful experience! Our room was ready upon check-in, 3 hours early! The hotel kept in contact with us via text the entire experience, towels, bikes ,beach accessories, water, whatever we needed was immediate attended to. Hotel was clean, we had a large courtyard with plenty of seating and a plentiful breakfast! Security was top notch. People stated rooms were small on other reviews but we had no issue at all. Room was as expected . Room was high priced but that is as expected for Palms property and the staff and amenities did not disappoint!!

The front desk staff was fairly surly. At $600 a night for a tiny room management should require a little more professionalism and make sure guests feel valued. Also the desk does not respond to messages in a timely fashion.

I have to say, spending over a 1,000 each night. You would have no mold in the bathroom, better beds, utensils beside one knife, better HVAC and not smell mold. Not booking again!

I truly just wished our room was a little bigger. It was absolutely a tight fit for 2 grown adults and our luggage.

Great staff hotel accommodations were excellent And they had a lot of great special touches that made my stay wonderful

From beginning to end, their entire approach is focused on convenience for hotel and not the customer. No one can access the rooms before 4:30pm even if they are ready! Staff is rude. Forgot to give us lock for trolly, towels and beach equipment. The King size room was tiny. Air conditioner was SO LOUD…we had to turn off because it was too loud. Room was dirty but they tried to cover it up with a very gross citrus scent that is sprayed all over. Breakfast doesn't start until 8:30 am and at that time, they are sending you a text message telling you you need to vacate the room by 1lam. Notwithstanding that the next ferry is at 12:10pm. Whole experience was awful. It's expensive also and not worth it in any way, shape or form. This Hotel is a miss for sure!!!! BTW I have a broken femur and a service dog and notwithstanding all that they gave us BY THEIR OWN ADMISSION the smallest King they had - notwithstanding my point of comfort being key in my situation -

Charming lodging in a picturesque beach town. We had a lovely stay!

DO NOT STAY HERE - IT'S A RIP OFF AND POSITIVE REVIEWS ARE FAKE. I'm traveling a lot and this was my worst hotel experience ever. To enter or leave the hotel we needed to wade through a ankle deep puddle of canal water (yes, you read that right). The hotel didn't notify us about this in advance and didn't do anything to resolve the situation. In addition the rooms were so tiny that we could hardly open up our suitcases. On top of that rooms were dirty with hairs in the leaking sink and smelly blankets, we woke up covered by mosquito bites and the "great view" that was advertised was to a dark wall that was only two feet away from the windows. They were also freezing cold and we weren't able to regulate the AC. As if that wasn't enough the rooms were super noisy. We woke up every time when someone was walking in the corridor and constantly heard noises from the reception. Due to the backyard being flooded we needed to take our breakfast while standing in the reception. The food quality at breakfast was also quite poor - the watermelon was rotten Positive reviews are fake - the hotel promises benefits in case you leave a positive review. The whole place is a scam - do not go there.

Staff was very professional and always helpful. Housekeeping is available twice a day via text. The only negative aspect to the property was the long wait lines for beach services.

Convenient location, close to bars and restaurants, but not too close hence quite at night. Very friendly and accommodative stuff. Beach chairs, umbrellas, towels and wagons at your convenience. You are able to leave your bags at concierge after you checked out, so don't have to rush from the island or carry bags with you.

Staff was very professional. Excellent customer service!

The room was too small not happy at all

Nice place in Ocean Beach. Small rooms as expected

The staff was very friendly but the service was beyond poor. Had no maid service for the 2 days I was there and the suite was not very clean. Sand in all the beds and when asking for maid service they kept replying they are on there way and then never showed up. For the price you are paying for these suites I would expect exceptional service..

We liked the beach feel to it.

They offered numerous amenities for the beach as well as bicycles. The staff was excellent. We would definitely recommend The Palms.

Guest Services and friendliness

Our room was supposed to be fit for 8 people, but was more of the size for 6. As seen on the website I booked the room on, the amenities included 2 Kings and 2 Doubles, however, what we got were 3 doubles and a pull out couch. When we tried to use the pull out, there were no sheets to put on it and the mattress itself was filthy with dirt. The dishes available to us to use in the small kitchenette were dirty as well, and there were bugs in the utensil drawer. There was also only one bathroom to share between 8, which is near impossible. Housekeeping never made our beds, they would simply just drop off towels and take out garbage. We did enjoy the private area at the back of the hotel, and the staff members were super sweet, but the room itself was highly disappointing.

We stayed at the Palms Bungalow building and had a very nice stay. Just be aware that the rooms are quite small (typical of a FI or NYC hotel room). Only a few feet on the outside of the king bed for walking space. It would be impossible to eat in the room without eating on the bed. Beyond that, The room and hotel itself is clean, we loved access to the bikes, staff is friendly and helpful, especially Amy at the Bay Bar. Would definitely stay again but in a larger suite.

Check -in was at 4:30pm yet our rooms were not ready until almost 6pm. The general manager/owner , Laura was absolutely unconcerned, aloof and unapologetic about the situation when i mentioned it to her. Keycards constantly didnt work. Breakfast was only readily available on the first day because they were guests staying at one of the cottages. When they checked out, it appeared that the rest of us guests staying in what they call "mini or junior suites" (which is quite deceiving as these room are so small and no sitting area, simply 2 rooms with an adjoining door) there was no breakfast unless you went hunting for a hotel staff to scrunch together a couple muffins and coffee. The hotel manager only appears to care about guests who stay in the overpriced bungalows and cottages. If you stay in a regular room she has the most demeaning/ cold attitude. There was constant banging of doors and what appeared to be the sound of moving of furniture while we were in our rooms. Thankfully we didnt spend alot of time in our room. i received an email from the Palms asking for feedback which i sent weeks ago and never received a reply or apology for the myriad of issues that were problematic during our 4 day stay (wifi didnt work, shower in my mum's room didnt work on the first day, key card issue almost everyday). Unfortunately the GM is also the owner so there is no recourse in addressing her lack of ability to make EVERYONE staying at the hotel feel appreciated and welcomed.

The staff was terrific, price was steep for the sparse accommodations, the nice continental breakfast and free beach needs help take the sting out of price.

We had a disappointing stay at this hotel and contacted guest services as well as the general manager email with no response.

Extremely accommodating

It's a good idea to find out the size of the room you are booking. Ours was approximately 8x7 (no kidding), so after a twin bed is factored in to the floor space, there is very little room to move around or stow luggage. From the foot of the bed to the outside wall, there was less than 18", and the other direction no more than the width of the door into the room.

Nice breakfast, great service from the staff. They made sure we had everything we needed for a great stay

Highly recommend this establishment. The caliber of customer service from a younger staff was refreshing and amazing. The two young ladies Kristin and Joanna did a stellar job!! Keep it up.

The property was a nightmare. Extremely dirty sheets, towels, blankets, just about everything you can imagine. Asked multiple times for new linens and clean towels, never got any. Room was also not cleaned between days. Do not recommend staying here.

Nice hotel and helpful staff but bedroom very small and uncomfortable Poor quality pillows

The best hotel in Ocean Beach to stay at. It is definitely worth the money.

Only bad thing about this place was the bed to soft

Best hotel in ocean beach, great service.