I'm a seasoned global traveller. Expedia messed up my private shuttles twice, I was travelling with young kids. I booked my own and I'm still waiting for a refund. I spent 4-hours on their chat and phone calls trying to resolve it, no solutions provided. I kept a copy of the chat also, for reference. The flight via Whizz appeared cheap, but isn't, they add £20-£25 to select a seat, normally I wouldn't care but I was travelling with kids, so needed to. Whizz also charged me £90 each way to check-in one bag, scandalous! - book a different flight company. I booked this particular hotel for the kids as it showed lots of water parks, however they were all closed!! This should have been advised in advance. There are 3 or 4 hotels within the same complex and they don't actually tell you the hotel name until you've paid - the photos looked good, which is deliberate mis-selling! I stayed at the Polynesia hotel, and the hotel itself is fine, nice architecture within, however it's facilities were also very very poor. Only one restaurant open, and although I paid for half-board they charge you for your minerals, beers and wine - one should be free min. The one tiny paddling pool is surrounded by smokers, ditto the restaurant, this is not ideal for kids. No other pool for free. It has one indoor paid pool, its £15 for each adult, £12 for each kid, for one hour, its tiny! Food was average, lacked taste, boring, we ate out, much better food locally. You need a car, it's a long way out

Spacious room, but with ants everywhere. Including kitchen bench. We stayed at the hotel at the top Riwo (even though we here on hotels.com never choose that one out of the 4 hotels in holiday world resort complex. So be avare of this when you book. The pool was great for our small children. We had only breakfast included so be avare that its only buffet offered for lunch and dinner for 30euro per person. No a la carte option and no other restaurants nearby. Ordered with uber eats, but they got stopped at security point so had to walk for 20min to get it. Also, indoor pool has to be paid for. So be avare of extra cost.

Nice place, we came here for the (indoor) pools. But all those are paid. What you see on the pictures is the aqua park, also this is not included in the regular room rate. Be aware for extra costs going there.

The resort is perfect for families. The staff are so helpful. I’m vegetarian and asked for an alternative on ‘seafood’ night and within minutes the chef had made me an individual dinner. Highly recommended.

Great place for family’s. However dinner times and kids evening kids events started too late.

The staff were amazing. One of the best places we have stayed as a family. It catered for everyone. The all-inclusive food was just great as everyone you were spoilt for choice.

The good, we were placed in Polynesia hotel, very clean, modern and plenty of sun beds. Staff excellent and very accommodating. Lots of facilities and the beach club was great. The not so good, most sun beds were not useable, old and worn. Food average, evening adult entertainment not worth staying for and some of the amenities, disco and a la carte restaurant closed but we weren’t informed if this. Asked for late check out 2pm instead of 12 and charged 48 euro, even though the hotel was probably half full.

Great place, we went without the kids. This is definately means for children, you got everything at the premice of the hotel.

A huge area with entertainment for the whole family. We had a spacious room with good comfort for our stay the last night of our Round trip in Andalusia. Beautiful sunrise. Clean and quiet. Small kitchen for basic needs and good breakfast. Safe parking and close to the airport.

I will start with the disadvantages, I have paid for all inclusive expecting everything included, guess what not at all you cannot even get a small bottle of water you have to fill it up in a cup and also not even a cup of coffee my husband had to get the cheapest coffee from the automatic coffee machine that tastes rubbish but to get a proper machine coffee he had to pay €2.50 per cup of coffee. The food wasn’t too bad but definitely wasn’t much selection of food to choose from. The rooms are out dated for the amount we’ve paid. The entertainment wasn’t bad at least my kids had fun, we barely used Riwo pool as it was not much to do. Every morning we got a shuttle to the holiday world pools it was fantastic there kids had a blast. Lastly my husband accidentally left his two tshirt Iv called the reception twice I found them busy and I left them a message guess what no reply. Overall I think this place need more improvement.

Very high standard and good service. This was at the beginning of the Corona virus outbreak, so there were few guests at the hotel. But despite that, service was high. Good food, nice clean rooms. Highly recommended. We will come back.

We liked everything about the hotel, it’slayout, amenities, room, atmosphere. All very good.

Not what I booked . I booked a junior suite but was put in a standard room in holiday village . Junior suites are in the Polynesian hotel . Not allowed to change , not allowed to upgrade even if I paid more , what I got was a allocation on arrival holiday in holiday world this was made very clear by the staff in holiday village !, The costs also match the Polynesian hotel not the cheaper holiday village !! Completely unable to contact Hotels.com got a customer service email address which was a waste of time as it’s not monitored. Holiday village was a decent enough hotel clean , reasonable food and drink , decent room but I was expecting sun beds on the patio and good views and got four chairs and a view of the local train line ! I use Hotels.com regularly but very disappointed with this arrangement.

Kids club great, loved it. Place a little dated, pool cold which was disappointing. Staff fine but not overly helpful. Great place facility wise for families.

The hotel is run down , DONT NOT STAY IN RIWO the others seem a lot nicer , food terrible staff really really rude !!

Large property, but lots of outdoor areas looked derelict and unattended too

It literally catered for everything! The food was brilliant plenty of variety for all the family and great kids only counter. Arcade, trampolines, go cars (additional cost) small play area with slide, kids entertainment and shop on site. All the staff were lovely and couldnt do enough except for 1 guy in the beach club bar..we put it down to him having a bad day though! The water park was excellent we stayed around the jungle which only had water upto my toddlers waste so very safe and enjoyable. Plenty of life guards on duty and toilets and whole area was cleaned regularly. All in all an excellent stay. One small point for possible change, allow express check in when rooms are not ready. We waited almost an hour to check in but the room wasnt ready so we had to go off again and come back for the key. We werent too bothered but might have been better to maybe get someone to go around with clip board checking names then letting them know room wasnt ready get the paper work filled out and thrn bring groups back in 15 minute slots to complete checkin and get info on hotel from receptionist therefore no huge long ques. All inclusive worth it with kids!!!

Really nice clean property everything you need lots to do and see loved the turtle enclosure and the lovebird Avery 10/10

Amazing hotel and food but pools very cold

Everything was really nice. It was clean and big. I will recommend to people. But make sure that the water park is open we got a little disappointed with that

Gorgeous resort. Rooms are extremely large and clean. Wish we had more time there.

What we have seen on Expedia photo's before we booked is different than we have saw!!, We booked in Hotel World Resort, they put us on RIWO Hotel which is not our choice as planned ... this is the fist time Expedia disappointed us!!! .. I'm not happy ... Hotel is old, lots of ants in the room (I have a proof of photos and complains), air noises from bathroom showers and basins all day scared the kids, there is a problem in plumbing system ... only one thing are good is the receptionest are very helpful ...

Overall excellent property. Breakfast starts only at 7.30. Would have liked it to start a bit earlier when planning trips to Granada and Gibraltar.

Very impreesed. Kids loved the look pf the hotel and facilities.

Lovely place just a shame we were separated from our family as we had booked all inclusive in Polynesia hotel & thought this was same place but wasn’t

Everything was very nice clean friendly would stay again.

If it wasn't for the view and the location it would be the worst hotel I would have stayed at. In the room we stayed it was ants all over the place. 4 of the 7 days we stayed it was either ants in the bathroom or the bedroom. Beside that breakfast was fair. The rooms were a bit old. Renovation is needed. Overall not satisfied at all. I would prefer to pay a bit more and get a better and cleaner hotel.

Food and surrounding excellent but certain things let it downremote controllers in all 3 rooms didnt function .

Unless you go all inclusive no options to eat in the hotet unless by the pool you pick something up from the buffet and paid for it which was not nice. The rooms are lovely and the staff and room service. Clean towels and beds dressed everyday. All the entertainment was in Spanish. Shows discos at night for kids were all in Spanish as most of the guests were Spanish no one else was really catered for. WiFi was terrible. Beach club was great

Very nice place, amazing for kids, bus service inside extremely good!

Friendly staff despite hotel looking a bit "tired". Had to ask for a kettle. Have to pay for WiFi and there seemed to be lots of "rules" ie pay for towel changes, opening of times of gym etc. Despite this would go again but not room 112!

Loved this resort. I had my young daughter and we had the best suite with amazing views. The staff was overally great from day 1 until we left.