Love staying here as it’s so handy for visiting the In-laws

Very friendly staff, big comfortable room

We lived in Ashington for 50 years before moving away and have used the Portland hotel when returning to visit family and friends. In those 50 years we have never had to pay for parking anywhere in Ashington and the whole town is still free parking. The Portland has now decided to fleece customers by charging £10 for overnight parking In the hotel car park while there is ample free parking all over town. The bar closes at 10pm or earlier if it is quiet even for residents and their guests so making arrangements for meeting with friends is difficult.

Reception was good if a little slow to get us signed in. We were at a family wedding which we knew would mean getting back late so looking for bed & breakfast only. Hotel matched our needs. Only issue was the bathroom smelt of cat wee. Since we didn't get back till late no one on reception to sort it out. Pity as I would have given the hotel a higher score.

Great reception when we arrived, shown to our room, explained about parking and if we wanted meals/drinks in the restaurant, what times and cost was. Room was lovely and large, clean and tidy, modern. Bed comfy, lovely tea/coffee/hot chocolate facilities. Bathroom was nice and clean. Towels were soft. It was quiet of a night time, room was warm and dark so perfect to help sleep.

Great place Amazing food good friendly staff Definitely worth a stay

Room was nice. We were annoyed that we had to pay £10 per night parking and the hotel wanted £15.00 per head for breakfast. We ate elsewhere. Manager was blaming Expedia however Portland web site does not explain the ectra payments either. GM kept calling me Mr Tom instead of Mr Slater or Tom. Saw a drug exchange in car park. Will not be staying again.

This was a lovely place to stay for business. The staff were fantastic and friendly. The food and drink were great. The only things that could be improved would be getting rid of the dirt and mould on the shower screen and bath edge and changing the shower/bath mixer for a better quality one to control the shower temperature without fluctuation. As the venue attracts a lot of working travellers why not offer an earlier breakfast at 0700 or even 0630. More people might take it up then.

Rooms were of a high standard and the service was very good. No lift and emergency lighting in our room was a bit bright and above the bed but overall happy to recommend

Really enjoyed our stay based in a recently built (or upgraded?) annex. Very friendly staff who were helpful and supportive. We ate one night in the hotel and enjoyed a wide ranging choice of menu. Food was served quickly (although we did have to chase the waiter for the dessert menu). Excellent location for touring the area. 10 minutes drive to Morpeth and the A1 (or national rail) and 5 minutes from the coast at Newbiggin. There is a country park on the outskirts of Ashington. This was definitely an excellent value for money trip and we would be keen to return. Newcastle is only 20 minutes away.

No complaints. The staff are always friendly and efficient. Rooms are big enough. Beds comfy.

Ideal location to visit the mining museum. Evening meals and breakfast all excellent. Fabulous staff.

Room was large and very comfortable. Parking should be included.

Great pub with very nice annexe of lovely rooms. A local power cut meant I didn’t get to try the shower or in-room hot drinks and they couldn’t serve cooked breakfast but this was totally outside their control - the emergency lighting worked!

Nice friendly staff and the room in the lodges area was clean and tidy. Nice and warm on a cold windy night with a large bed. Food choice was extensive and tasty (what we had) and drinks good. For the money excellent value

Great service food (Sunday Carvery) and affordable clean modern room. My second stay here .

We loved the property, willl be going back. Staff were amazing, food was amazing. Perfect

Will definitely stay again

Very comfortable stay, room great, evening meal was good value, tasty and plentyful. Breakfast was good but would be excellent with a better quality sausage! from a business perspective, decent desk and chair in room and quick reliable Wifi.

Got a good price for the room but this was cancelled out by the £10 charge for overnight parking and £15 charge for breakfast. The towel rail in room 3 is without doubt the dirtiest thing I’ve seen in a hotel room in years. Ewww….

Hotel and room were excellent, lovely staff would stay there again

Graet hotel. Pleasant staff, very helpful. Room was modern and recently decorated. Spacious and comfortable although the TV was in a weird place at right angles to the bed? If the bed was turned onto the side wall it wouldn't be quite so awkward to watch but this is just a minor observation. Good choice of food in the bar downstairs. Breakfast was freshly cooked and not buffet style.

It was not convenient to dry your hair where the wall outlet was and also the mirror was not in the convenient place. There was also not enough shelf space in the bathroom for all our toiletries. Having said this, it was improved from the last time we stayed at the Hotel.

We just stopped here for the night on the way to Scotland. Clean and staff were super helpful.

Really nice pub and hotel.

Amazing stay for work with my Danish colleagues. The food in the restaurant is brilliant, especially the pizza which is made in a proper pizza over outside. The rooms are immaculate and the beds are comfy. I will definitely be back!

The staff were extremely helpful and friendly. The room was pleasant enough, couple of points - limited plugs we only found 1, the door rattled everytime anyone walked past or used the doors in the corridor. Paying for parking is a bit odd but as vip members we got that included. Bar restaurant was very pleasant although music was loud and made conversation hard. Charged 2 different prices for same round ? Overall very pleasant and would be happy to return.

The hotel is in a run down area and it needs a bit of a decor vamp. Aldo having to pay for parking at 10 pounds a day is ridiculous as I was on a spare piece of land outside the hotel . The manager asked me to move no wonder he was getting 20 pounds out of me moving my car Was supposed to be in a deluxe double room if this was deluxe then why would I not have special favours like little soap’s conditioner etc etc Also breakfast was 15 pounds each not worth it No bacon and beans were cold Also the fresh fruit was from a tin terrible

The rooms were very good. Newly refurbished to a high standard. We stayed in the main building in a Superior room. We were very annoyed with the £10 per night parking charge, it seems excessive. The restaurant food was good quality but the staff we over attentive [pushy]

Single night stay, very welcoming staff and lovely pub/restaurant very generous portions for a reasonable price.

Extremely comfortable with very good service.

All the staff were super friendly and they went out of their way to make sure we were comfortable. Would definitely stay here again in future when we come to visit family.