Room was nice. From the front desk to breakfast set up the workers looked like they just got out of bed; asked them questions with no help; questioned a charge on my card and could not give explanation. Worst was a comment at check out that he said “he will be surprised if this damn place isn’t closed in a year”! No professionalism at. Workers were eating food before guests even had a chance. Do not believe I will go back.

Was over booked and kicked us to a one bed room with 5 of us. I had confirmed and paid for 2 beds and a sofa. Wouldn't make it right

Sign in bathroom promises light cleaning every weekday which includes replacing towels, taking out trash, and making beds. We were there 3 weeknights and it never happened. My husband had to take trash out and get us new towels every day. My son dropped a toy that went under the chaise. There was food and dirt piled high under there. Day 2 we asked the front desk if the could ensure our room got cleaned while we were out. They promised it would but never followed through. Could be a very nice hotel if housekeeping did their job.

It's an extended stay type of property, I liked the kitchenette in the room and the outdoor grills available if you wanted to cook for yourself. Was there nine nights though and only had light housekeeping once, even though their policy says my room should have been cleaned thoroughly once and lightly 4-5x.

The room was excellent, the only thing I would suggest is an oven or convection microwave in the room.

Excellent clean hotel convent to everything

Very nice hotel. Clean, friendly. And the family had a great time

Our stay for 2 nights was heaven. The beds were like sleeping on a marshmallow. Just the right softness and I had no problem sleeping that night. We found everything so clean and inviting. It was a little outdated. The couch was low and so was the chair. I am handicapped and I had to be helped off the couch. It was uncomfortable also. The bathroom needs some sort of heavy glass. Running to the kitchen for a glass is dumb. I had a handful of medication and needed a glass. To the kitchen for a glass and then back to the bathroom to finish getting dressed. We will be back as long as my sister lives.

Amazing large suite for 3 people and all the luggage

Facility was great.. breakfast was good and it was nice to have a “meet and greet” in the evenings we were there. The only complaints that we had was, the toilet wasn’t clean and when my wife pulled up the duvet when she got in bed, she noticed either blood or chocolate on the cover. Housecleaning took care of it right away. I will stay there again. 😊

The room was like a nice condo. Felt like a piece of home. The kitchen had everything you need and the bed was very comfortable. Hot breakfast they served every morning

Very clean, nice room! Very friendly staff at check in!

Upon checking in we received keys for 3 different rooms that were either not cleaned or already occupied! Terrible! Isn’t this info in their computer?? We finally got a room that was vacant and they upgraded for free. I just hope no one gets a key to our room while we are gone.

Dirty. Food crumbs on kitchen floor, sticky spots on kitchen floor, hairs in shower, pee spots under toilet seat (which had been left up, so was very obvious), poop crusties inside toilet bowl. Carpet clearly not vacuumed.

The room and common areas were very clean. The breakfast was good, especially compared with other hotel buffets. The pool and workout room were fine. The hotel is non smoking, but it smells of cigarettes. The entrance is the smoking area.

Very clean, relaxing and plenty of space and the employees were so nice

I travel for job so I spend a lot of time in Holiday inns and Staybridges. So I planned a romantic get away for the night. The hotel was a complete let down.First we checked in at 3 was told come back at 4 room not clean. Go to our room and still not clean. 5:00 finally go to our room. Learn our fridge is missing the components to make ice we are told no ice machines and nothing they can do about it. Get up this morning head down to breakfast (9am) breakfast they say is until 10:30. All the paperplates are gone, they are out of juice, and the hot food displays are empty except the eggs. I am very disappointed in a place ran by Holiday Inn. I have had better service at Days Inn. I asked for a receipt and I got someone else's bill. Angela Garber as the manager you might want to talk with your staff

Room size was great!

loved the kitchen and being able to close off the bedroom

Staff was kinda unprofessional. They had their spouses there they was on their phones and their kids was just running around in the lobby into people and such. Overall it was clean but the beds were terrible!!

Almost everything about our stay was excellent. The only thing i would complain about is that we had to ask for towels, kleenex, toilet paper and more trash bags. The breakfast was fresh and good. The amentities were excellent including free laundry, which i was pleasantly surprised by! I would absolutely stay here again.

Upon arrival in our room it smelled like cigarette smoke. We were given another room of which I found some sort of bug that resembled a bed bug (unsure). We were then given a third room of which we found peeling paint outside of the entrance door and ceiling tiles in the hallway that you could tell had water damage.

Everything was amazing. Clean, comfy and free breakfast was yummy too. Highly recommend it.

The service at this Staybridge was less than satisfactory. We were required to take our towels to the laundry ourselves instead of the customary cleaning service expected. Our other room, must have had a dog or other animal before our party arrived and animal hair was all over the room and bedding. We moved to another room. All of this for a Holiday Inn was not expected.

Room and hotel were clean and inviting. Staff was very nice too!

Loved the size of the room. Bed was very comfortable. Kitchenette included which was nice.

We were staying only for 2 nights while visiting family. The hotel is very nice. It doesn’t look like it’s falling apart and staff was working hard to keep it clean. Our room was very clean and the beds were super comfortable. Breakfast didn’t seem to have that many options but what was available was good enough for us. I would recommend this hotel and I’d stay there again.

We completely enjoyed this hotel. Everyone was very kind accommodating. We’ve decided that this will be where we stay every time we come up.

The only thing was that the beds were not made when I got to the room.

The bed was so high that I had to use a chair to help me get into it.

The food and double room were amazing

Great room in a good location in Johnson City. Very clean, although the previous occupants must have been eating a lot of onions - the room smelled like a whopper!