Very nice property in a residential area. Excellent staff. Awesome breakfasts that are included each morning from 8 to 10 am. Located just a couple of blocks from the sea and just a few blocks to lots of shops and restaurants. Guests should be aware that this "hotel" is really a cross between a B&B and hotel. If you are arriving on a Sunday, Monday or Tuesday after 4 pm or between Wednesday to Thursday after 8 pm the front door will probably be locked. There is a telephone number to call mounted on the front door so someone can let you in. However, if you are arriving from out of Country you will have to take your cell phone off "airplane mode" and incur long distance charges if your cell phone package does not include such calls. Once you have checked in your room key will open both the front door and room. If you have difficulties with walking/climbing stairs make sure you book a room on the ground floor as there is no elevator access to rooms on the second and third floors.

The hotel itself is situated in a pleasant residential area, within easy reach of the beach and surrounding towns. The staff are very friendly and helpful. The room was well appointed with water, teas and coffees and a coffee machine. Bathroom had plenty of toiletries, bath and separate shower. Everywhere was clean in both the shared spaces and rooms. Nice bar / lounge on site. However, we both found the beds too hard, the TV didn’t always work and there was a very noisy boiler next to our room that fired up before 7.30 every morning and stayed fired up for the next 12 hours. An unpleasant wake up call every morning. I think staff might also sleep on the top floor and playing music loudly at 11 at night was a bit much and constantly walking around the room - although when we tried to speak to staff about it, they blamed the noise on ghosts! A buffet breakfast is at the weekends, but I would do one every day and not just waitress service during the week, Good choice for breakfast and all hot too.

Friendly and helpful staff. Great room and food. Good location for my stay, a short walk to shops and other amenities.

It was a surprise for my other half & she loved it. Very comfortable, very clean. Nice touch with coffee machine. We had seen your hotel on four in a bed 👍

Awful shower. Tiny wash basin yet huge bathroom. No power socket near bed. Breakfast unappealing.

We stayed at the Cliff House hotel for 3 nights. We had a warm welcome when we arrived and shown to our room at 10am which definitely was a big bonus. The hotel was very clean and our room was spotless. In all the years we have been staying in hotels, the breakfast was amazing. All freshly cooked and lots of choice too. We would definitely recommend staying here and will be coming back when we visit the area again

It was the second year that I had stayed at the hotel so it was good to have something familiar and was convenient to my family for transport.

Arrived in the middle of a very large charity event. Very noisy.staff more focussed on the event than on residents. No restaurant or bar meals available at this time. If we had known this we would not have booked. The following day we thought we would eat in the hotel. Arrived in the bar at 5pm to be told they had stopped serving and the chef had gone home. Breakfast was a buffet affair which offered very poor choice if you were a vegetarian. There was an alternative breakfast menu but this was not advertised and we only stumbled across it three days in. Then it felt like it was a bit of a chore for them to prepare something else. To leave the hotel from our room we had to walk through the breakfast room. On one day the room had been hired out to someone to conduct hearing tests and they could get irritable if the were disturbed. So we were asked to exit the hotel, during this time, via the tradesman side door. Housekeeping was hit and miss with us having to track a member of staff down to replenish tea/coffee. For the first 3 days the cold water in the shower ran as hot as the hot tap making it uncomfortable to have a shower. This apparently happens quite often and after a plumber was called the cold tap ran just as warm rather than hot. Wallpaper was starting to peel off the wall in the room. The rooms were a decent size, nicely decorated and comfortable but things like wallpaper peeling away from the wall detract from this. The hotel is well located for the beach

The hotel is ideally placed for the beach which is just a few mins walk away. It has a small free car park and quite a large outside area. All the staff were very pleasant and helpful. The room was a reasonable size and clean. However, on arrival we did expect we would be able to get lunch, just a sandwich or something similar but the other kitchen was closed due to lack of food? There is no food available any week on Mondays or Tuesdays after 4pm which is disappointing. There a Greenking chain pub on the seafront. We did ea on Wednesday evening but it was rather a limited menu which would make it difficult to eat there every night. Food service stopped at 8pm and the bar shut at 9pm. Thevfood 2as good well cooked and enjoyable. We also disliked the shower and were glad to get home to have a real shower. There is a notice in the bathroom asking guests to be patient because it takes a long time for the water to run through.This was not the problem, the problem was the tap did not transfer all the water to the shower head and it was only a dribble It was a shame because it could have been very very nice

Good location for beach, shops, restaurants and cafes. Hotel very clean with good restaurant menu. Well stocked bar. Breakfast was just OK. Cooked meal on day 1 was overcooked. TV's in rooms only worked intermittently due to aerial issues.

I have staywd a few times now and I am happy with the service and staff and welcoming and friendly.

We had a brilliant stay, the hotel is small and really welcoming. The room was beautiful and spacious with lovely extra touches. Breakfast was fabulous with good quality produce. This was a real little gem with lovely staff. I willl definitely be back!

Very spacious room we had during our stay, the only issue was the shower, didn't have cold water at all, there was a sign to keep the tap running for 5 min to get to ideal temperature ,but even after 20 min running, it was only very hot water which we hardly took shower with, everything else was fine, also no telephone in the room to report any issue such as above.

My husband and I stayed at Cliff House for a last minute anniversary getaway. We were lucky enough to be upgraded to a beautiful room. The hotel is clean and lovely. Every staff member we came into contact with were very helpful and chatty. We thoroughly enjoyed our stay and would definitely recommend.

Needs updating poor shower

No phone in room, breakfast very good with good selection, location very good and easy to find,

A few minutes walk to the beach and within walking distance to local restaurants and bars. Service and food was really great but the room needed a little attention to justify the cost.

Enjoyed and found the staff friendly and helpful. Restaurant service and food both for breakfast and dinner added to the enjoyment

We had a very pleasant stay. The staff were very friendly and helpful. There was a buffet breakfast with much variety. The evening meal was very good. We had entertainment on the Sunday when we arrived. There is a bar and large garden. There was a coffee pod machine in the room, kettle, bottled water and biscuits. There were toiletries and bath robes available also. There was no maid service due to the pandemic, but if we needed replacement towels or sundries staff were quick to assist. There is parking on site and the hotel is on a good bus route. The hotel is within walking distance of a lovely sandy beach. We had a lovely stay at Cliff House.

The property was ok, staff were helpful although it would have been nice to have housekeeping clean the room each day and even when we completed the form for replacements this didn't happen

The staff were friendly and helpful. The only issues were noise (room was above the bar/restaurant) and the shower didn't work.

The staff were friendly and helpful. The only issues were noise (room was above the bar/restaurant) and the shower didn't work.

Great

Great

Excellent!

We were extremely disappointed that the hotel didn't have sanitising stations set up around the reception, restaurant, public areas etc. The breakfast was serve yourself which meant that you had to touch utensils previously used by other guests. Very few of the staff wore masks and none of the guests we saw wore them. The hotel room was very hot to the point where it was oppressive and extremely uncomfortable. Air conditioning or at least fans should be in the room. The lack of Covid measures and extreme room temperature let us to end our stay early.

We were extremely disappointed that the hotel didn't have sanitising stations set up around the reception, restaurant, public areas etc. The breakfast was serve yourself which meant that you had to touch utensils previously used by other guests. Very few of the staff wore masks and none of the guests we saw wore them. The hotel room was very hot to the point where it was oppressive and extremely uncomfortable. Air conditioning or at least fans should be in the room. The lack of Covid measures and extreme room temperature let us to end our stay early.

Lovely weekend break...got lucky with the weather and enjoyed swimming in the sea and the beautiful clean sandy Southbourne beach which was a 5 minute walk down the road. Could not fault the hotel and the friendly vibe from all the staff it was like home from home. Room was perfect,tea,coffee, hot choc lovely fluffy towels and spotlessly clean, only thing I’d say lacking was mini fridge to keep drinks cool. Great restaurants within walking distance and also could eat in the hotel.....food looked really good but we like to explore, ate at a great Thai and fish restaurant nearby. Would definitely recommend and return again.

Lovely weekend break...got lucky with the weather and enjoyed swimming in the sea and the beautiful clean sandy Southbourne beach which was a 5 minute walk down the road. Could not fault the hotel and the friendly vibe from all the staff it was like home from home. Room was perfect,tea,coffee, hot choc lovely fluffy towels and spotlessly clean, only thing I’d say lacking was mini fridge to keep drinks cool. Great restaurants within walking distance and also could eat in the hotel.....food looked really good but we like to explore, ate at a great Thai and fish restaurant nearby. Would definitely recommend and return again.

Enjoyed our stay, a very comfortable relaxed stay. Staff were lovely. Only issue was the breakfast, it was tasty enough however we had a long wait for basic stuff like bread, bacon, beans etc. The fruit bowl was very poor, withered plums and squishy kiwi, not appealing I love fresh fruit for breakfast. A variety of bread would have been appreciated as well. Overall though its a great little hotel, good evening meal and wide choice of beers and spirits at the bar. I would return. Due to Covid we chose not to have our room serviced but got anything we had run out of with no trouble. Well positioned for the beach and the main high street.

Enjoyed our stay, a very comfortable relaxed stay. Staff were lovely. Only issue was the breakfast, it was tasty enough however we had a long wait for basic stuff like bread, bacon, beans etc. The fruit bowl was very poor, withered plums and squishy kiwi, not appealing I love fresh fruit for breakfast. A variety of bread would have been appreciated as well. Overall though its a great little hotel, good evening meal and wide choice of beers and spirits at the bar. I would return. Due to Covid we chose not to have our room serviced but got anything we had run out of with no trouble. Well positioned for the beach and the main high street.

This was our first time at Hill House Hotel, and we will be returning. Our room was spacious, clean and very comfortable. The restaurant evening meals and the buffet breakfasts were very good, but what made the weekend was the staff. A very young team worked their socks off over a very busy weekend.