The price Bathroom and the bed was ok everything else was awful

PLEASE DON'T WASTE YOUR MONEY. The place is absolutely DIRE, I don't even want to leave one star! The rooms are NOTHING like the photos, I booked a family room and it was tiny, broken drawers and dirty carpet, there is nobody manning it, all the outside doors are open, anyone can walk in, the dirt and filth outside is disgusting, including a pair of boxer shorts covered in poo! I had to waste time calling customer service in London, who changed us to a twin room and there was already someone in it! My son, baby and I were left with no room to stay in and they refused a refund!

Awefull place do not stay here room wasn't clean

No towels, no light bulb, no staff, could be nice if they put some effort into its upkeep.

Hotel un-manned. Had to ring a London number to get code for main door & room door. We booked 3 rooms. Each room was similar. Bathroom ceiling covered in mould. Wall paper torn off walls. Dirty carpets. Toilet tissue left on bathroom floor from previous guest. Electrical front box missing from air conditioning socket on bedroom wall exposing wiring. What should have been a bar area, was crammed with mattresses & furniture. Whole hotel was grim & needs renovating. Feels like its a hotel used by Council for emergency accommodation. Hotel should carry a health warning. Avoid at all costs!

With No reception or staff, the place is a hig security risk as the main doors are open to public from the beach front all night. Room next door argued all night and no one to tell them to be reasonable. I will nevr go back again

Nobody at desk to let you in and give you your room..people smoking drugs in rooms next to us...disgusting run hotel...no television working...shower terrible..

The most awful hotel i habe ever seen. I checkes back out within 10.minutes of arriving. Dirty everything from.floor to walls. Toilet use, bed slept in and hiddeous stains on floor walls shower.

Dated and needs refurbishment...TV in room didnt work, tea and coffee provided but tiny cups and no spoons to stir...No breakfast provided despite advertised online...dissapointing as could be a lovely hotel

No meet and greet. Radiators on full on landings when weather is 32degrees outside. Bare cut of wires hanging out of walls. People sleeping in foyer. Dogs barking when stated not allowed. No restaurant when In ad. Would never recommend it!!!

0/10, worst hotel (if you can call it that) not cleaned at all (food on the floor, dirty dishes in the room, bin full of rubbish and more), horrible smell when walking in, no staff to be seen anywhere, other people we booking other hotels when we arrived. no toilet seat, no curtains on one of the windows. Just a mess and a place I will never stay again. I would recommend removing this hotel ASAP.

Horrendous experience. Room not ready by 4pm, in fact, the room was already occupied. No curtains hanging in the room, filthy throughout the entire hotel, no bar, no staff on hand, rude customer service until I got through to main office and they changed hotel for me. I booked a sea view with a balcony, ended up staying in a different town, in a box of a room a mile and half from the seafront. This hotel is nothing like advertised, more of a hostel, shut it down or sort it out!

There was nothing unique about this property, will never stay there again, absolute disgusting place to stay, nobody at the check in desk, had to ring a number left at the desk, no towels, no aircon working due to wires cut, had to move a dirty stained chair near the plug socket so i could plug in the kettle, dust everywhere, holes in the wall, no tv remote. balcony door left unlocked, no key for that door, bar downstairs not open, one person was told he had to stay there until the local council found him another place to stay, another couple had been waiting a hour to check in, i have checked other reviews. The Bonair Hotel is on my list of not to stay there again.

Review and location

Property just across the road from sea easy access, parking which is a big help. Friendly staff very helpful. Overall our experience was good all round. We will book again when visiting Paignton.

Some of the light fittings coming away from the wall, carpets completely stained, cups were dirty, air con not working and very hot at the top, window safety features were also broken and rubbish left under beds from possibly last occupants of the room, maybe before! if you needed a member of staff they were nowhere to be seen

Staff wasn't available a lot. My room door wouldn't lock at all and couldn't find anyone to help with that. Had to go find staff to get towels as none was in the room. 1 chair at the balcony was broken. Needs a lot doing, got good potential to be a good B&B / Hotel. Served the purpose to stay one night but wouldn't go again.

The owners / staff seemed like they couldn't be bothered. I was called the day before by some 'call centre' representing the hotel to check my arrival time. I was told by them that an 11am arrival would be fine but there was no one to be seen at this time. We returned at 1pm only to be told the room still wasn't ready as the cleaners were late and it could be as late as 5pm. We went back, again, at about 4pm to find it was finally ready. The room itself wasnt too bad, although there were a previous guests sweets and wrappers left on a window sill and some old shoes chucked on the roof directly outside our window. Also, the only hotel I have ever been to that doesn't provide towels!!! We'd only booked it to get a good view of the airshow and left immediately afterwards. Would never stay here again or recommend to anyone.

We arrived 3.30p, no staff around. When we eventually found someone we were told room not ready. Check in should have been available 3pm. We were tired after a long journey and no facilities in hotel to buy a cup of tea or cold drink. We had to walk to another establishment. When we eventually got in the room there were only 2 towels for 3 of us booked into a family room. The tray for tea and coffee making had nothing on it so we had no kettle or cups to make a drink in the room. Surprised that no TV as all hotels we stop in always have a TV

Would not put my dog in here. Full of homeless people, the pictures you displayed misleading. My wife is disabled so she cant use staircase lift not working so can't access bedrooms. We were forced to find alternative accommodation, so we never used Bonaire hotel. Please refund amount paid to settle this complaint. No further action will be taken in this regard. If refund not received within 48 hours further action will be taken. Thank you.

The walls are paper thin and you can hear everything in next door,the radiators in the room didn't work and the quilt was really thin

Very nice pleasant stay end of October hotel nice and warm and welcoming excellent value .well definitely come again

Sea view

Upon arrival at this property 1st impressions were not great, it had scaffolding all around and it all intents and purposes looked closed. Once we entered the property there was no one there to check us in, only a sign saying to call a number of any issues. I called the number a total of 7 times with no one answering left messages etc. Eventually a man arrived who proceeded to give us our room keys. Once we got to our rooms, the rooms at 1st glance they appeared tired but were clean, well apart from the bathroom!!! In the room I was in the toilet seat was broken, the shower was cold, the cleanliness of the shower was questionable, there was only 1 cup when there were 2 in the room!! On the plus side the hotel was warm and the beds comfortable. All in all there was no one there to make a complaint too. I wouldn’t book here again , yes it was cheap but this is a clear example of you get what you pay for. I understand that the hotel maybe going through a refurbishment but that should have been made clear at the time of booking, the photos on the site were very misleading

We arrived to scaffolding up all around the hotel and renovations taking place. There was no one on reception but there was a mobile number to call and someone turned up. As the lift was out of order (all week) and my brother uses a stick we were helped up to the third floor with the luggage and that was the only time was saw any staff in our 5 day stay. Breakfast was practically non-existent as the kitchen was also being renovated. A loaf of bread and a toaster and a bowl of cornflakes with hot drink. I'm sure once the work is finished this will be a great place to stay, given it's brilliant location. Should have been told about the work beforehand.

This property is old but the location is great. If you don’t mind sleeping on a lumpy bed and a shower that only runs at scorching then it’s worth it for the price. It was fairly quiet and fairly clean but everything is old, there were loose power cables in my room and a tv but no remote. It did include breakfast though which was good given the price.

I was initially cuecked into a room that had electrical cables for light sockets exposed and no light in the bathroom. I was moved from this room yo another room. The new room had all that was needed tea coffee towels and even toiletries. What it lacked was cleanliness. There were cobwebs on the high celings and the bathroom was some what dusty. Condiments dont get replenished and your room doesn't get cleaned during your stay eithet. Even if you ask for replacement Condiments you wont get them. It wad ok for me as i was visiting a friend in thr area and was barely at the hotel. But if you are planning to spend time in the hotel its maybe not the best. Breakfast is also limited no service and consists of toast or bread. Longlife milk nothing fresh at all. During mystay i saw someone when checking in and that was all There was no helpful person to advise on local attractions or any issues you may have.

Complete hell hole, council residents & guests... great idea!! Honesty the worst place ive ever stayed

It was too hot there was no fan in there I had to go and buy one. And when I booked the room, I did not look like the one I seen online. We had to clean the shower as it was dirty. There was cobwebs everywhere as well. No headboard on the bed. Catching my arm. On the plastic. Above the bed. There was no welcome when you come in at all you had to phone up. Then it seem like ages for when he came. With the key. The lifts were out of order. And there was an old woman right at the top as well who we helped out with the suitcases. The next day when we are going out we see the bloke who’s give us the keys and he says are you checking in we were like we’ve already have I don’t think he knew what he was doing. Because when we come back, he was just laid around. I do have pictures of the room if anyone wants to see them. Sorry to be a bit harsh. But if I was vacancies in other hotels on the seafront, we would of, book there but when you think you are going to book online in the room, looked really nice when we got there, it was not 100% what we thought

Horrific experience. Had to wait ages for someone to show up to give us our room key - none of the numbers given to call an attendant work. Hotel room is terrible and excruciatingly uncomfortable in the heat. We came back to the hotel at 11:30pm to find the hotel locked and had to wait for ages before someone came out for a cigarette and thankfully let us in!

There was no any consierge to guide you through entrance and there were 2x conctruction waste skips blocking carpark to main entrance. There was some refurbishment was going on which not been mention. There were 4x lamp by entrance none working and this make very dark entrance. Also entrance has a step and as it was dark everyone keep falling/hit . The room was quite different and smaller than photos as photos took as panarama zoom, also was expected the balcony seen on internet but not all the room (family or triple room) has balcony. The drain pipe was half broken in the second floor and as it was stormy none of us could rest day and night as rain was splashing out from the top of the pipe. The shower drain was almost blocked and shower was not clean enough and water has not enought pressure to clean soap off your body. The boiler was faulty so shower keeps switching between very cold and very hot water. There was a lift which was not working and has no sign on. On last the corridor stink cigarette as someone was keep smoking also there was an saucer full with filters. I just took couple of photos and as my phone died I could not take any more.

Property was run down no customer service room wasn’t like what it stated very dirty