We are 85 and 75 and requested via Expedia gr fl room and make booking for dinner. Arrived as expected at 7.30pm - refused meal outright. De-luxe ground fl. room booked due to husband's poor mobility. None available. Had to accept long winding staircase. No management available - asked to see proprietor - told she was away till Weds. Receptionist denied knowledge until Expedia booking confirmation produced. Clearly dining room staff refused to cooperate when a mistake had clearly been made. No approach from management during our 4 night stay. On checking out we asked to see manager - told by a different receptionist she was ill/on holiday. We asked for name of manager to take up our complaint - given her card.Receptionist specifically said our problems were known by staff. Came back after breakfast to settle bill - told receptionist had contacted 'director' who told her to make our 4 breakfasts complementary. No formal apology.

Great hotel, near to the sea front

Nice but I did not get the type of room I thought I had book....typical of booking via Expedia. I felt I was related like second class residents.

This was like staying at a home as opposed to a hotel. Lots of room. Beautiful place. And a very accommodating staff. I highly recommend this hotel to everyone that is sick of the tiny closets that pass for hotel rooms in France. I love this place.

Charming, romantic old-world hotel in beautiful neighborhood of historic homes in La Baule, just 2 blocks from beach and equally close to shopping district and daily open-air market. Excellent restaurant, friendly service, including buffet breakfast and bicycle rentals. Perfect place to stay and explore southern Brittany